Kaleidoscope Child Development Center

Reviews 3

QU

Queen B

It was very hard for me to put my two year old daughter in daycare, and this daycare has made me wish I didnt. First let me start off by saying that these people allowed someone to dig their nail in my daughters leg and they did not have an explanation for it. They would not let me look at cameras or anything because I wanted to file a police report for child abuse. My daughter did not deserve that. I have seen on numerous occasions where they hold children down and pin them to the floor. When I brought it up, they justified it by saying if they did not then the kids will kick. My daughter comes home with marks on her every single day. I have to pay this company when they dont even watch my child and have all these impatient people working there. When I brought up the issue about my daughters leg Diane told me that she mustve got caught on a fence. Which led me to believe they dont watch the children while outside and it is very unsafe if they can have fences that can cut someones skin. They are off on every single Holliday but tells me that I still have to pay a full week when I have to call into work. I lost 182 that week. Plus Ive paid the $75 admin fee and they want me to pay it again. I brought my daughter some pull ups and they magically disappeared. They had waster pictures and I know how I put my daughters bow on her head. I came to pick her up and some was missing plus I can tell they took them off and put them on someone else head without my permission. That is extremely nasty because I take good care of my child and I dont want her catching lice from someone else. Ive picked her up numerous occasions where she was very wet and their excuse is well she pees after we take her off the pot. At home I have her on a schedule and the teacher told me that since they have so many kids that they just go at a certain time. Im highly upset because I pay all this money and still have to miss work and occur 4 points at a time for no fault of mines because I paid for the week. Diane lied and told me she would give me $35 off the week and never put it on my balance and she also lied and told me she would look up the $75 which she never did. Im upset because they allow teachers to hurt their kids because they do. I am willing to talk to the press because I feel as if I am taken for granted and my daughter didnt deserve none of that. She is so full of life!!! I see why she never wants me to drop her off. If I didnt work the whole time I would actually sneak up and how my baby is treated. I have picker her up on serveral occasions where she was crying to the top of her lungs and no explanation. Something has to be done. They should not be allowed to treat people this way.

AN

andy164501

I dont like rating a company on a single experience but, alas, when it comes to the care of children what happened today is completely unacceptable. My granddaughter is 3 years old (I will call her "Jane" for simplicity sake - her mom, my stepdaughter, "Janet"). When Janet picked her up tonight, Jane was crying and being consoled by a schoolmate (another little girl). Janet asked the teacher why her daughter was crying and got the run-around, "I was talking to another child. I only have two hands!" Janet took it up with the Director and she went the extra mile... To downplay the whole incident. It is our hope that Janet remove her daughter from this place and puts her elsewhere. EDIT TO ADD THE FOLLOWING: It wasnt too hard for Kaleidoscope to figure out who this was and in all honesty that was somewhat intentional. They have talked to my stepdaughter and as I understand it an apology was issued. Im all for "second chances" but suffice it to say that this still leaves a bit of a bad taste in my mouth. Had the teacher been alone in her trying to placate my stepdaughter I would have chalked it up to inexperience and probably wouldnt have posted this review. Where I have a major problem is when the Director forgets what customer service is ALL about. Without question, and without exception, when you have an upset customer you MUST give a listening ear, an empathetic response and at least an apology on behalf if the staff-member that apparently isnt real strong on customer service. You cannot, and I do mean CANNOT, downplay the incident in the face of the angry customer...even if the customer is 100% wrong. This behavior, by someone at a Director level, in MY opinion and experience, is not acceptable...but, Ive upgraded my review to 3 stars due to the subsequent apology thats now been offered. Was it offered because of my review? I submit that thats certainly a possibility...but I cant judge another persons motives. Since I know Kaleidoscope is reading this - please take this to heart. I stopped with just a negative Google review. Yall know youre not the only center in the N. Dallas area - I hope future incursions with angry parents will be met with a much stronger emphasis on keeping a customer as happy as possible. Yes, I am aware that some people cant be pleased but I know my s-daughter is NOT like that.

CR

CRYSTAL NOBLE

Choosing to trust strangers with your children has got to be one of the hardest decisions to make as a parent. I had been to two different child care centers before deciding to go with Kaleidoscope. I needed to be sure that I was comfortable with leaving my kids in the care of the people that would be growing with them. I really wanted my decision to be based on knowing that my child can grow through the years with this one child care center and that I would not have to move them to a different one. Kaleidoscope was one of the best decisions I made for my kids. Not only did I get a great feeling with the director in knowing that she knew what she was doing and doing it with care, but the teachers themselves are amazing as well! My oldest loves his Pre-K teacher and my youngest shows great improvement in development every day! They have been going there for 8 months now and I could not be happier with the decision I made. The teachers are sure to provide an update on their day, any issues they may have with the kids throughout the day and also inform you of the improvement they see in them. They are great with providing any advice to assist in parenting as well! I think that is very important, especially as a single mother. You need all the advice you can get! The most important to me is the turnaround in teachers as well. Kids need consistency in their lives and need that trust in a person. I think that is what I love the most about Kaleidoscope. There is not a big turnaround in teachers. My kids have grown to trust the teachers and have grown attached to them. I adore that so much! It helps me to be able to trust them more when I see that my kids, who spend all day with them, through their many emotions they have throughout the day, trust them to care for them. I see it every day, how much the teachers and the office staff look out for the kids. Everyone is very involved in the care for every child there. Kaleidoscope is definitely one of the best, out of many decisions I will make, for my children!

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