Wrightway Moving Company LLC

14241 Dallas Pkwy #650, Dallas, TX 75254, USA

Address:	14241 Dallas Pkwy #650, Dallas, TX 75254, USA
Phone:	+1 972-861-2980
Site:	wrightwaymovingco.com
Rating:	4.6

Location

Photos 7

Reviews 4

joane grissett

CONSUMER BEWARE!!! The only reason they are getting a star is because the actual movers were great even with the deck stacked against them. MILITARY FAMILIES BEWARE. DO NOT USE THEM, as a military wife of 17 years I dealt with a lot of moving companies, this company is the ABSOLUTE WORST. Arron Hernandez, the coordinator is rude, incompetent and should be fired. I spoke with A.H./ A.. Hole in early March to schedule my move for April 18th, . I told him the main reason for hiring them was because I needed packers to pack up 20 or so pictures; my husband and I collect original artwork. I explained that husband recently had surgery and had weight restriction on how much he could lift. After reviewing everything he told me 50/hr for the packer and 100/hr for the movers. A.H. called the day prior to confirm the appointment. The movers show up instead of the packers, they had no boxes ,or supplies to safely transport my pictures . When I finally spoke with A.H. he thought it was amusing that he forgot to send the packers and stated they could pack for me...uh not at 100/hr. If he wanted to do that I felt he should adjust my price. He arrogantly stated that he wasnt going to do that. I asked him if I could speak to his supervisor and he hung up on me. One of the movers called the supervisor and he was no better. They kept trying to tell me that it was cheaper to allow three movers to pack and move me because it was 3 of them. The move was a total disaster, ALOT of my belongings that wasnt packed are still at the old house AND they broke the glass out of the biggest most expensive piece of artwork I own...why because they didnt have it packed right because of A.H.s incompetency. The movers themselves got the glass replaced and returned my picture to me the same day( hence the one star). I understand that mistakes happen but if you make one be responsible enough to try and accommodate your customer the best way you can, not just say oh well and be arrogant about it. a $500 job (including packing and moving) turned out to be $700 because I paid 100/hr for them to pack. I was stuck between a rock and a hard spot and they knew it. I will be posting this post on the website military families use to look for movers to make sure the are aware if this companies practices. This company should be named wrongway or rudeway moving because thats exactly what they are

Justin Raimann

Had two trailers to move one was unable due to ground issues witch was understandable not a big deal but the other trailer I had was all un blocked unstrapped unhooked from all utilities just hook up and drive out the "driver " they sent for the Job. Claiming 35 years in the trade decided that the spring axels were altered to make them unsafe for travel witch could have been a posibillity except for the simple facts that us as the buyers one is a MN D.O.T state inspector that would have passed the trailer meaning deemed the trailer good for travel. The "driver" claimed that on a spring Axel both ends of the sping or springs should be bolted solid in a bracket. However if that claim was true witch its not there would be no room for the spring to do its job and expand under pressure the spring pushes flat. What stops the spring is an upside down c channel like bracket that the spring of the Axel rests in and thats how it should be to allow on one side of the spring on the back side of the Axel itself to be free for flexing of the trailer now the welds on that upside down c channel like bracket were not random welds the paint on the welds is the same as the undercoat on the beams for the trailer itself meaning that the drivers claims that springs being altered are false and they are going to try to charge me for him not pulling my trailer from its location due to his (claim ) witch they will not get easy this was a false claim to not complete a easy pull. Meaning they will not get any more service from our company nor do I wish for anyone to use this company I wounder if they ever thought the 35 years of working hes a little fed up and would just like some free money for driving down and making a nonsensable claim all for some dishonest money definitely would have ratted this a negative 1000 terrible driver decisions

Dan Galvis

A move from Mesquite to Plano would have seemed easy, but that was not the case with Wrightway. During the move, a number of mishaps occurred, but the worst was the TV that was broken by your employees. We filled out the claim and sent the papers only to be told that you would give us $38 for the damage. That is far from sufficient. I sent an email to company owner, and that fell on deaf ears. These were some of the mistakes made during the day: 1. No one was taking inventory on what was being moved; 2. When the two movers were about to take the TV in question, they looked puzzled initially but went about taking it anyway. According to the company document, they had the right to tell us they didnt want to take the TV because of the risks. That didnt happen. They took responsibility by moving it; 3. They arrived at the house at the last possible minute of their 8 a.m. to 10 a.m. window; 4. They dropped a tri-fold vanity, which broke most of the glass; 5. Garbage was dumped in front of the old house; 6. Implicit instructions were not followed about some furniture not being turned on its side; 7. When unloading boxes, they were asked to put some in a different spot than originally placed, but it took a second, third and even fourth request for them to respond; 8. Often one person, and sometimes two, was sitting in the truck when work was still to be done; 9. The floor was scuffed during the move; 10. Among the items damaged were a dresser, glasses in a box clearly marked FRAGILE, a book shelf, a light fixture; 11. Beds were put together incorrectly. We wanted to remain civil and wanted compensation for the TV. We contacted an official about this and voiced some of the concerns mentioned above. No way would I consider Wrightway again.

Rachel Browns

We drove a truck with our stuff to our new home and had trouble unloading some of the huge furniture when we arrived. We had to return the truck the next day and called around to many different companies to get someone to help us. The receptionist was so sweet and was happy to help us out - nothing was a problem, no extra charge for last minute. She sent us two guys the same day. They were amazing - professional, knowledgable, and strong! They moved our 800lb piano with just two people. They had a whole system on how to lift it properly. We were completely floored. Three years later we moved again and dug up their number. They were again one of the few moving companies that move a piano. They also dont have a minimum 4-hour fee. We only paid for the hours we used them. This is the only moving company in the DFW area we would ever use or recommend with 100% confidence! Thank you Wrightway and your excellent team!