Century 21 APD Associates

Reviews 4

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DrorSujey Lewy

This business deserves no stars for its service, bare with me as i explain my long and frustrating experience. I signed the lease prior to inspecting the house because I was rushing to move back to El Paso from San Antonio so I could take care of my mother who was recently re-diagnosed with cancer. Upon arriving to El Paso, I immediately went to Century 21. I was provided with the contract where I did notice that it stated that the tenant would be responsible for pest control. I assumed pest control meant spraying the front and back yard every three or six months for a bug here and there. I did not think it meant dealing with a major roach infestation. Once I went into the house and saw the condition it was in I was very upset and disappointed. The house was not only dirty but it was destroyed from the inside. The carpets were dirty and torn. The windows were dirty and cracked. I had to change shower heads because both shower heads had lots of mold mildew. I had to change toilet seats as well. The kitchen was full of grease to include a door to the water heater located in the dining area. The stove and refrigerator were broken and did not work at all. Both were dirty and greasy. The house did not have any light bulbs at all inside or outside and yes, I had to replace them all. The doors were dirty and some of them were too long that at the time of opening and closing them it made it difficult to completely close. The air vents have been dirty and do not work because they are too old and have been repainted so many times that the paint coats make it impossible to adjust the direction of the vent. My husband and I contacted Century 21 and informed them how upset we were and that we had to spend out of pocket just to make the house a bit more habitable. After a couple of emails back and forth we agreed that we would get these problems fixed and also a discount of $240 off of monthly rent. Based on the way the house looked when I moved in and other circumstantial evidence, I believe that Century 21 did not complete or even initiate a final inspection “walkthrough” as required by state law. Simply put, Century 21 took advantage of my great need of the house and rented out a house it knew or should have known was not fit for habitation. I would had preferred for the real estate agent to tell me that she understood how bad I need the house but at that moment the house was in no condition to be rented instead of just taking advantage of me. The property inspector, Mr. Santiago, told me not only that the house had not been kept clean for a long time by rental standards, but that the carpet had not been replaced in 16 years. He stated that the house appeared very old and dilapidated; his visit was with the intent to make me out to be the problem. Furthermore, I take personal offense to anyone, Century 21 and specifically, Mr. Santiago implying that I am a “dirty” person and that I am the one to blame for this roach infestation. To those that know me well, I am quite the “neat freak” and tend to run a tight household when it comes to cleanliness and hygiene. At this point, I am tired and frustrated that I cannot make full use of my rental house. I really don’t even cook in the house anymore and either must cook at a relative’s house or eat out. In the few times that I have been cooking I have needed to pay for the extra expense of buying disposable utensils, cups, and plates as an extra precaution. My kids and I have taken to even sleeping at my sister’s place whenever we can just because the roaches have practically taken over. Between Century 21, a company holding itself out as a professional real estate organization, and me, a simple individual trying to make a living and raise a family, it is clear that Century 21 should be the one bearing the brunt of this situation. They lie under oath.

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Anonymous User

Have to agree with everyone else. I am living in a rental from C21-APD. Moving to El Paso from out of state I was in a bind to find a rental where I could have my two dogs and two cats. When I got to town on the day I told them I would be here, my son & I had to wait for two hours while they hunted down the keys before we could start unloading our truck. I rented this house assuming (silly me) that the place would be in move-in condition like my other rentals (clean when you move in, clean when you move out). This was the dirtiest house I have ever rented.I had to clean up after the previous occupant who was the homeowner. The stove had so much crud on it, I dont think it had been cleaned since it was new. Bathrooms were filthy, ceiling fans all had crap on them. Kitchen cabinets greasy & nasty.Majority of light bulbs burned out. All shelves in house dirty. Suffice it to say, there was nothing in the house I didnt have to clean to make this place livable. There have been many issues I have brought to property managements attention since I moved in. Some have been fixed, some have not. I dont think they give a damn.. The service is perfunctory rather than friendly. I feel like they really dont care whether you rent from them or not. If I could afford it I would move out of this place when my lease is up. Ill probably end up like Smiley88, charged for "cleaning" when they rented my a filthy place to begin with.

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Shaun A

My wife and I been searching for a house and it was very frustrating. One afternoon, we met this lady at the open house. Her name was Rebecca Gonzalez (Ms Becky). Our experienced with her was phenomenal. She went above and beyond for us!!!!! Let me tell you something, Ms Becky fought for us many times and led us the right way. She protected us in many ways. She was very knowledgeable. The best part was she treated us as a FAMILY!!!! not just client or "business" Thats how I felt during our journey. So if you are looking for a Realtor, look no further. I recommend Rebecca Gonzalez. Ms Becky is also a U.S. Army Veteran and thats a plus!!! She gave us time during the late week and you can count on her during weekends as well!!! It took us months to get my wifes dream house and we finally found it! There were several times that we felt bad because we were very picky. She understood. She was there for us rain or shine! If we were not happy, we moved on. She was never pushy or put pressure on you and I like that. So if you are looking for a house, please dont hesitate to ask for Ms Becky @ century21(Montana) and see it for yourself. I noticed you work for the happiness of your client not for the money. We need more Realtor like you!!! Ms Becky, we appreciate your time and thank you for everything!!!! Hopefully you help more people like us. More power to you Ms Becky!!!!! -shaun

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Robert Griffith

If you are a home owner, move on. This group takes no responsibility for the maintenance of your property or care for your tenants. They just collect/mail checks, and sit in their office and make phone calls and read invoices. You would do better with an Angies list account. The real estate agent that you speak to and rents your property out will not be the person that looks after it- but they will be sure to come calling for another commission when you need a new tenant. This company has only 2 employees working on over 800 properties they manage, which means they will never visit your property, not be able to promptly fix issues, and will not be able to enforce the terms of the lease. They took over 80 days to complete a maintenance job for my tenants, and had no idea that the tenants were violating the lease by keeping dog/cat and letting six foot tall weeds grow in the front yard. Compounding these issues, the staff is disinterested and does not adequately respond to emails and phone calls.

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