FedEx Office Print & Ship Center

1410 Lee Trevino Dr, El Paso, TX 79936, USA

Address:	1410 Lee Trevino Dr, El Paso, TX 79936, USA
Phone:	+1 915-592-1190
Site:	local.fedex.com
Rating:	3.8
Working:	7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 7AM–10PM 8AM–6PM 11AM–6PM

Location

Photos 23

Reviews 21

Kimberly Angcayan

HORRIBLE CUSTOMER SERVICE! Absolutely terrible. I understand that it gets busy but the most important part of the job is to attend to the customers. I only needed something to be printed but little did I know that it had to be turned into a PDF file (a mistake on my part). However, when I spent money on renting one of the computers I expected to be helped in order accomplish what this worker needed me to do in the time allotted, which, I had paid for but by the time he helped me, my time was up. I put more money on the card to rent the computer AGAIN, thinking that this worker would make me a priority since I had been there for awhile and so at the last minute he came to help and it turned out that he didnt know how to help me. I could not wrap my head around the fact that he was asking me to transform the document into a PDF and to send it to their email but he himself did not know how to do it! You would think the manager would properly train the employees to manage each important aspect of the store they work in but no! So the worker refunds me two more minutes and again, complete waste of my time. Thank you so much FedEx for making me spend my money without receiving the product I had initially come in for. I will definitely be coming back to waste more of my money on absolutely nothing but my time. I will surely be recommending Office Depot from now on, they set a good price for the quality that is printed, theyre fast and have amazing customer service.

Roxanna Morgan

This place has absolutely the most horrendous customer service I have ever seen in an establishment. The asst. manger Miguel, in which I say that kindly, needs education definitely on how to manage effectively. My package was denied due to the fact that my box was slightly bent on one side. To add insult to injury he wanted me to buy a box from them then charge me for packaging. Really? Exactly where does a company charge a consumer for damage caused by their on fault. The box a got was from them delivering it! Thats how it came to me then Im suppose to turn around and pay for there damage! The 1-800 number was very resourceful in helping my package get delivered and went as far as getting me schedule for pickup at my employer. Needless to say. Lee Trevino FexEx do not go. If you want customer service that is below standards go....I prefer UPS! :)

Jonathon Lawson

Customer service is terrible. Called because I was having an issue with uploading a document to have printed, and the representative who answered was very rude, and made me feel as if she had better things to do than to help. I understand the store closes in one hour, but to say that there are only two employees working, and so she couldnt waste time on the phone just to give prices, was extremely rude. Ive used this location before to print, but due to poor attitudes from the staff, I will not be repeating business, and I will be recommending to others to steer clear of this location.

Ray Aranda

stood in line for a long time before being acknowledged by employee when attented he stated that he was too busy to help me at the time that it would take a couple of hours did not feel like a valid customer I understand that he was very busy but he did not have to say it the way he did. His words were cant you see Im very busy its going to take me a couple hours. I understand it mighta been a choice of words think they need to be educated on the way to service a customer and make them feel vailid.

Mark Lopez

Just a heads up if you take PRE PAID PACKAGES they will tell you that your package is not well packaged and that they cannot accept them . They will then say that the only way they can accept them is by having them package it (of coarse they will charge you a hefty fee). I took my package to another Fed Ex location and it was accepted no questions asked. Try to avoid this location.

OJ Martinez

Ive used their services on sporadic occasions most of which I didnt personally deal with the employees directly as I was taking care of my own printing project. The few exchanges of words Ive had with the staff have never resulted on rudeness from their part. At least not on my visits. It seems from the other reviews that others have have unpleasant situations with the staff here.

Roxana Breceda

If you dont feel like working, do us a favor and dont go. Usually have an o.k. exprience but today left me not wanting to go back. "Im sorry, I woulnt know... or you need to call the 1800 number" doesnt cut it. You could ask for help if you dont know.. so I got charged 5.45 for nothing. Next time I will just go to USPS from the start. Nice, HELPFUL, and friendly.

Jocelyn Banuelos

I was in a hurry and needed to send a package to my boyfriend overnight before his flight the next morning. Ms. Cole gave me the best options available and suggested itd be better if we just shipped the package to his landing destination. Excellent customer service skills, office was clean and staff was friendly. Way better than usps.

freako918

This place made a perfect color copy of my passport book and card. Its best having a copy at home and this place helped me versus the FedEx Office Print & Ship Center from Ahwatukee Foothills Towne Center in Az. They suck!

Erika Crystal Esparza

LIFESAVER!! My printer at home didnt want to work and I needed to print out some last minute tickets. On a Sunday they were open and printed out my tickets on self serve computers and was out quick! Thank you

Mario V

Rejected my box because it had a tear and wanted to repackage with their supplies. The only two Fedex locations in El Paso are terrible. I never had a problem in San Antonio.

ANTHONY W MITCHELL

This place is a life saver for out of Towners to get business taken care of . Computer rental , scan , print and anything else you need to do .

Charles Boltas

Very nice and knowledgeable staff. They had a smile on their face even though the place was packed full of people.

Mario Guillen

Great for quick services and the staff is very helpful

Silet Sanchez

Excellent treatment

Naomi C

Staff was nice and friendly.

Anton Conlon

Friendly and professional