Dent Squad USA

6201 Technology Dr #125, Frisco, TX 75033, USA

Address:	6201 Technology Dr #125, Frisco, TX 75033, USA
Phone:	+1 214-664-1027
Site:	dentsquadusa.net
Rating:	4.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 29

Reviews 4

Ima Victime

To be honest, I did not expect to write a review - especially not a bad one. I went in after letting a Geico adjuster give me an estimate on some light hail damage. The Dent Squad guys took my car, estimated the damage to be some four times what the Geico adjuster had alleged, and they began repairs. I got my car back and everything seemed to look just fine. Then I scheduled with them to look at my wifes car. Remember - I scheduled. I called two or three times. These guys had told me that I should have the adjuster just meet me at the shop next time. They said it would save the hassle of doing multiple estimates, correcting the blatant errors of the Geico adjusters. They had told me on multiple occasions that, at their shop, they would be able to inspect everything properly under a hail light, while otherwise a Geico adjuster would just be doing a daylight inspection. So these guys suggested that I get my car in, let them look at it, put it under the light, circle it up, and let the Geico adjuster come inspect and approve. So I did. I scheduled with them. Called ahead. They wanted to make sure that there was room in the shop when I arrived. They knew our schedules - we didnt have too long. I told them when the adjuster would be arriving. I told them multiple times that I would not be leaving the vehicle that day - we had places to go and my wife still wasnt sure what all she wanted repaired. And this is true. But when I arrived, they pushed. They made my wife sign Power of Attorney. They kept trying to make us leave the car. I kept telling them that I just needed an estimate for the time being. An estimate - as advertised on their website. As we had discussed. But there lay the problem. My wife and I waited outside, just chilling and talking. We waited. And we waited. I became a bit nervous. The adjuster would arrive soon, but nothing had happened with my wifes car. These guys had merely washed it - and did a VERY BAD job! I had just washed the car recently and it was cleaner before their wash. : S Other than the wash, these guys really did nothing. What of the inspection? The lights? The circles? The estimate? No, nothing. Never. The adjuster came. The guys left for lunch. In the end, the adjuster had to do a daylight inspection. Liars. Frauds. Driven only by money. Again, I never would have wished to write such a review. Honestly. But now my wife is concerned even about my car. You see, the damage on my car was very light. Supposedly only the hail lights revealed the real damage. But thats the problem - I wouldnt be able to see now if they actually DID the repairs. So my family suggests that I take the car elsewhere for a re-inspection, to see if this shop actually repaired all of those microscopic dents. Its horrible. I dont know - maybe they do an okay job. But they lost our business FOREVER. They are LIARS. But they are GOOD liars. They will try to dance in circles until one becomes dizzy trying to follow their lies. Look, they simply promised an inspection. An estimate. A proper inspection and estimate. We scheduled. We confirmed and re-confirmed. But they would not have with seeing the car go. Once they finally relented and realized what I had been telling them all along - that we would be taking the car and returning at a later date - they gave us the boot. Their concern was only for how quickly they could fill their pockets. Unfortunately for us, this "later date" would obviously not fill their pockets quickly enough for their tastes. No, I would not suggest that anyone go to these guys. Find another shop. Find honest guys. Not these liars. Sorry, again, I wish that it had turned out better. I wish that I could write a better review. But this is the truth in the end.

BWYATT01

THESE GUYS ARE TOP-NOTCH!!! Recently, my wife was at a local service station getting gas for her 2016 Toyota Highlander. As she was opening her door, a gust of wind blew the door handle out of her grasp causing the door to slam into one of those concrete poles that surround the gas pumps. Since the vehicle was so new--and my wife being so particular, I made an appointment with Dent Squad. First impressions are everything--I even critique how the receptionist answers the phone. Brenda at Dent Squad did not disappoint. She was very polite and was willing to accommodate my schedule. When I did arrive for the scheduled appointment, the guys there stopped what they were doing and totally focused on my issue. They were very polite and did not try to give me the "runaround" BS I have encountered with other body shops when Ive needed repairs. Luckily, the damage was not going to be as "involved" as I thought it might be (removing the door, drilling to access the damaged area, etc.). They told me they could fix it on the spot--I was there literally less than 30-minutes!!! I could not be happier with the results!!! My wife could not even tell where the damage was!!! No question about it, the next time I encounter small damage to one of my vehicles--Dent Squad is where I will take my vehicle.

Jessie Guajardo

If this was solely based on hail repair damage and the savings on the deductible, I would have given this establishment a 3/3 hands down. The work was fantastic, and the staff made the experience pleasurable, even volunteering to drive you to a rental car place upon drop off AND pick up. My vehicle had hail damage all over it, and the repairs made it seem newer than ever. However, when I picked up the vehicle, an employee took me to my vehicle and showed me that my dome light housing /sunglasses holder was "broken due to normal wear and tear/heat exposure/etc..." and that it was like that when I brought the car in. I know for a fact that it was not broken before, because I use it on a normal basis (grabbed my sunglasses right before I dropped it off). Upon further inspection, there were shattered pieces of plastic where two screws had been ripped out of the housing. I would have definitely noticed this... In any case, they agreed to repair the damages for free, but still insisted that it was my fault. Someone there knew they broke it, and the blame still came down upon me. Since they replaced it anyways, I only deducted one number on the rating. Overall, Dent Squad does great work.

Anonymous User

I reached out to Joe after my car was hit with a gnarly piece of sheet rock on the hood. I made things worse by trying to hammer the dent out myself after a momentary bout of rage. I disclosed all of this to Joe and after a few, barely audible chuckles and after looking at a couple of pictures, he agreed to take a shot at it and do so at a fair price. I took it to him this morning and after about an hour of jokes and toiling on the dent, he had most of the dent out. But because the sheet rock and my hammer had stretched the metal too badly, he couldnt get it to his normal level of perfection. At this stage, I expected to pay in full for all his hard work, his entertainment and for getting the car in significantly better shape than I had it, but he refused. I was taken aback. I am not used to this exceptional level of customer service, especially from an auto repair shop, but this is what you can expect if you take your car to Joe. Im a big fan!