Sewell Collision Center of Plano

Address:	1645 Dallas Pkwy, Plano, TX 75093, USA
Phone:	+1 972-588-7470
Site:	sewell.com
Rating:	4.1
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 8AM–12PM Closed

Location

Photos 15

Reviews 4

Kelsey C

Honest review, two stars. Wasn’t quite impressed neither satisfied. They didn’t do a bad job, but not a good one. I’m giving 2 stars because they did the work, and I appreciated that, even though I think they should be much better than that. The reason why I chose Sewell was because of their great ratings, high reputation in the industry, and 100% customer satisfaction guarantee. We made this decision fairly quick, and didn’t even doubt it until I picked up the car. I brought my 2013 Ford Fusion in for hail damage repair. At first, I was told it will take about 2.5 weeks to 3 weeks, when I finally got to pick up the car, it was 6 weeks later. I hesitated to complaint about the extended repairing time, since I understood the shop would be super busy because of the massive hail damage reports in DFW area. I didn’t say anything when I first pick up my car, even though I spent over 1K on the rental car. But after I took a careful look at the car, I have to say, I’m sort of disappointed and surprised. With this shop’s reputation, 5 stars reviews, 6 weeks of workings, and additional 1K rental car charge, I expect to receive something more than “okay”. But it turned out to be frustrated. To be honest, they did an OKAY job, not bad, but not as good as they should be, or let’s say as I expected. The overall paint is not smooth and has nibs all over. There’s a bulge at the corner of the hood, and the hood is not even. I called my estimator, simply explained those things I found, and brought back the car. Some of them he said that is not covered, they didn’t do anything on that one, that’s interior painting… etc. Anyway, but they did need to do some adjustment and fix the hood, so I left my car there and he put me on a rental car. He didn’t say anything else and just put the charge on them, which is good, and 2 days later, he said the car is ready. I went back again, not really want to be picky on the paint, since I’m tired of going back and forth. Then, he told me the hood is still not even, and if they make it even in the front end, the back end corner will not be even. I checked and yes, the hood is not even, and is worse. Now there’s a 0.5 inches gap on the left hand side. And it became much harder to pull the hood release handle. Really…? Being as Sewell, with all your reputation and great reviews, are you sure you are telling me that you cannot fix a Ford Fusion’s Hood? Oh, and the paint, they did fix some nibs, but some places are still a bit rough. They should be better than this.

Keith Geiman

I had to have repairs done to my brand new 2013 Ford Fusion, after another driver backed in to the Drivers side rear door and quarter panel. I took my insurance estimate with me to the shop after making my appointment with Sewell. Right off the bat I was impressed by the building and its amenities and was even greeted by a smiling face that welcomed me to Sewell. She directed me to the appropriate people to get my claim moving. I meet my service advisor and he explained the entire repair plan to me and reviewed the estimate with me and explained how the repairs were going to be completed. Every person I talked to that day gave me a card that had their contact information and assured me that if I had questions to call. I was extremely impressed. My repairs were supposed to take 6 days and that included a weekend, due to me dropping my car off in the middle of the week. Right out the gate I got a call from the shop the same day explaining the car had been disassembled and the estimate was accurate. They let me know that they would follow up with me later in the week to confirm repair status. A day later I got a call touching base to make sure I was doing ok and that my Enterprise rental car was meeting my needs, and again reassured me that if I have any concerns to not hesitate to call. Two calls in two days, shocking I know. Thumbs up Sewell! I’ve been to shops before where trying to find out what is going on with car was like trying to get hold of a real person on AT&T customer service, IMPOSSIBLE! Monday morning the shop calls telling me that the car was finishing ahead of schedule and that it was getting washed as we speak. Impressive, a full day early! From beginning to end I was nothing but blown away by the customer service that the Sewell provided me and without a doubt will recommend everyone I know to the shop for repairs and services. The repairs done to my car were superior and even to a trained eye you cannot see where the repairs were down. I want to thank Michelle, Jordon, Ken, and Mike for their superb services and you’ve earned a customer for life! Thank you so much to everyone at the Sewell.

Chris Dikmen

Took our 2014 Lexus ES 350 (Starfire Pearl white) into Sewell after a rear-end collision. The bumper was replaced and painted and we received the car back in a week (first visit). Upon inspection, the paint match was not even close, it looked like a light blue bumper on a white car! There were also fitment issues with the bumper. The body lines between the bumper and the body were uneven. [My first thought was that this might be an aftermarket bumper, however, I received a call earlier today from Sewells Production Mgr who assured me it is an OEM replacement.] We returned the car to Sewell to re-paint and address the fitment issues. The last visit took two weeks. The paint match is better, but still not "near-perfect". The fitment issues were not addressed. Note: I intentionally held off posting any review until after giving Sewell the opportunity to correct the problems. Communication was good and Sewell did provide a rental car for the second (2 week) repair. For 90% of the people, the repair would be OK, But on a $40,000 Lexus, I expect better quality and OEM parts. UPDATE: I received a call from Sewell Production Mgr after posting this review and he assured me that they did use a Lexus replacement bumper, and offered to do whatever was necessary to address the fitment issues. I am impressed with their customer service and will update the review as things progress.

Joey NL

HAD A COLLISION WITH MY PRIZE 11 JCW MINI COOPER in California. Saw Brian Carlock who my insurance company, Farmers also referred as a preferred shop in the DFW area. Was a little leery taking the car to a dealer for body work. But Farmers backs up the work and Sewell backs up the work plus Sewell also worked on the service side with my two Mini Coopers and have done an excellent job. Could not have been happier with the results with the body side of Sewell Mini of Plano. Brian restored my JCW to better than before I bought it. Did great work. Really professional and solid on detail. Even got the VIN labels replaced for the JCW engine hood. They had an Enterprise rental desk inside the body shop lobby who took care of my rental car during repair. It was a big repair. Bumper, hood, fender, internal supports and engine work, air bag. Some critical stuff. I really did not want to have to come back to Dallas to correct screwups. Paint was flawless. Mechanical was great. I would refer Sewell of Plano for body work. And I am a very very very skeptical and hard to please customer. I even read these reviews on line because I didnt trust my own car group. hahaha - so that says a lot that Im happy. These guys earned my trust.