Bumper To Bumper Auto Service

787 N Preston Rd, Prosper, TX 75078, USA

Address:	787 N Preston Rd, Prosper, TX 75078, USA
Phone:	+1 972-347-3333
Site:	bumpertobumperautoservice.com
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 14

Reviews 17

James Balla II

Having just moved to Prosper, I was looking for an atmosphere that I could entrust my two trucks would Prosper in - pun intended. They are both my first love, next to my significant other. After reviewing OTHER local businesses, I decided to venture to Bumper-To-Bumper. I only wish that a company as fantastic as Bumper-To-Bumper were present near my previous residency. Issa - the Owner - and Mike - the Service Manager, are two very honest, and very trustworthy individuals. I visited with one objective: to have my recently purchased truck inspected thoroughly, top-to-bottom and in-and-out - a "Used Car Inspection" if you will. I was able to leave it with them as long as they needed, and they provided me with a "Good, Bad, & Ugly" - which is exactly what I was after. They didnt force any repairs or sales pitches at me, and were genuinely concerned with my safety in regards to driving my truck. They told me what needed to be replaced now, what would need to be replaced sooner than later, and what needs to be replaced whenever the opportunity strikes. If you find yourself looking for an actual MECHANIC - not just a "Parts Swapper" - then I would ask that you consider Bumper-To-Bumper at least once, if not repeatedly.You will not be disappointed. Ive been in the retail management business for 7+ years, and its not uncommon that the human race only complains; very seldom do individuals speak to the satisfaction and content of a business. That is what I aim to accomplish with this review.

Austin Wilson

Having been a long time resident and lifelong customer of Firestone, I have to say that this is by far the worst automotive repair shop I have ever dealt with under their branding. Issa Boueri has absolutely horrible customer service and people skills, their technicians are borderline incompetent, and they let uncertified techs do work on customers cars they arent qualified to do. I brought my $85,000 car to them for general maintenance and they couldnt even get that right. Outside of an oil change, I would highly recommend taking your car elsewhere. Heck, Id take your car to Walmart for an oil change before you let Esau and his hacks touch your car.

William Washburn

Terrible customer service. Today was the 4th attempt at getting a state inspection and yet again their "person" doesnt seem to be in today. Im beginning to wonder if he/ she even exists. Being a long time prosper resident (since 2001) I can say that since the new ownership has taken over at this location the service has deteriorated significantly. There are far better places in town. Dont even bother stopping by at this one!!

Russell S.

Bought a brand new truck a few months ago and it got hit bad with the hail storms(11k$) every place from Rockwall to Irving said they couldnt even get it in to evaluate it for another month or two. Found them on Google and had to blindly trust the reviews as I had never heard of them but I am glad I did they repaired my truck to new and not just almost like new. Would definitely recommend them to everyone.

millie zillie

wtf! it is my opinion that these people are scammers from the word go. i wouldnt take my bicycle there to get a tire. having an active issue so i really cant say at this time. however when it is said and done i will repost what happened to me. i guess i got the "parts swapper" and not the mechanic.....drive as fast as you can past this place!!!!!!!!!!!!

Christa Delaney

Issa is BEYOND trustworthy and character driven in his business dealings, and always does a fantastic job with our cars. We have such confidence in his ability and more importantly in his honesty, that our extended family comes all the way from White Rock Lake area for service and repairs at Bumper to Bumper!

Charles Harolds

I always bring our vehicles to Issa at Bumper to Bumper. He has integrity, a friendly and welcoming way about him, and has been willing to work with me on the bottom line. Hes got loyal customers with my family.

Amanda Gresham

Would not do business with manager Toby Marvin. He is a quick tempered person that has no respect for anyone. The owner of this business should definitely rethink their decision to employee this man.

Tonja Waring

Ive been taking my van to Issa at Bumper to Bumper for over two years. I always get the best service and an affordable price. He is the one mechanic in town I trust to treat me fairly.

John Robertson

This shop does everything from oil changes and routine maintenance to replacing an engine or transmission. They also do body work.

Hitaf Alfar

the best service and best people to repair my car they are honest and professional , and I have peace of mind thanks

Jason Martin

Always take care of me and very honest ! The only mechanic I go to if your in area a must !

Findley Harris

Absolute terrible customer service from Issa. There are better places to go

Kara Price

$420 for rear brakes!!!!!! They are $75 Dont get fooled

Jasmine V

$19 State Inspection SPECIAL!!!