LifeLine Repairs

2246 W Holcombe Blvd, Houston, TX 77030, USA

Address:	2246 W Holcombe Blvd, Houston, TX 77030, USA
Phone:	+1 832-831-1310
Site:	lifelinerepairs.com
Rating:	4.7
Working:	10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 10AM–7PM 12–6PM

Location

Photos 14

Reviews 5

Eu Mu

Once they get your money they will treat you with no respect or professionalism. I took my phone in for repair of a cracked screen on Saturday. They put an off-colored faceplate on my phone (black phone, white faceplate). The associate expressly and unambiguously told me that I should come back on Sunday to get the correctly-colored faceplate. I asked him what time they opened. He stated that they open at noon. I arrived early as I moved an appointment back to 1:00 p.m. to make sure that I would be there when they opened. At a little before noon I saw the open sign illuminated. I went inside and the associate (a different person from the day before) told me that they were not open yet, but, he asked what I needed. I told him that I was told to come back today to get my repair corrected. He said very casually that they dont get any new merchandise on Sundays, so, I would have to come back tomorrow. I told him that I only came back today because I was specifically told to do so. He said: "Thats the past and I cant do anything about that, so, lets just worry about the future." I advised that I was inconvenienced by being told to come back today and Im now going to have to come back again tomorrow. The associate smugly said, "Well, its really not that much of an inconvenience; just come back tomorrow." At that point, I realized that since Id already paid for the repair he could be as dismissive and unapologetic as he wanted and my only option would be to pay someone else to make the same repair, or, accept their poor customer service. The could have told me initially that they didnt have any appropriately-colored faceplates, but they would have meant losing my business. So, instead, they made a temporary repair and strung me along by lying and saying I could get it corrected the next day when I clearly could not. Additionally, the morning after they did the temporary repair, my phone began powering down on its own; this happened several times. I asked the associate about it and he reiterated that I should just come back tomorrow. Maybe they dont value everyones business at this particular store, but, that notwithstanding, I strongly recommend that you not patronize this location. Its not worth the risk if something goes wrong because you, too, may be one whos business they wont value either.

Mark Ward

Very poor customer service. Cracked the screen on my iPhone 5s. Brought to store. Fixed screen within an hour - good. Quickly discovered that they had broken the fingerprint recognition in the process - bad (but I recognized that stuff happens and dont expect perfection). Quickly agreed to replace my phone - good. Could bore you with the long saga of getting my phone replaced. Suffice it to say that it took approximately 20 phone calls, 7 in-person visits, and 2 months to have the phone replaced. I was told on several occasions that the phone had been ordered, only to find out that it hadnt happened. Explanation was that it was going to cost the store too much and they were waiting for prices to come down. Told me that it wasnt reasonable to expect them to pay the price and get the phone because my phone mostly worked. Not once did anyone apologize for the original error or long delay in getting me a phone. The only comment made by Sergio, the manager, was to complain to me how far he had to drive to get the replacement phone. Seemed to think I should be feeling sorry for his having to fix an error that wasnt mine. To top things off, the phone they finally got was the wrong color (despite having asked me on at least 3 occasions what color of phone I had), has very poor battery life, and horrible sound quality. Most reviews on here have been very good, so perhaps my experience is a real outlier. Just wanted to make sure it was on the record for others to see. Hopefully, your experience will be better.

D V

Id been going around with a cracked screen on my iPhone 6S for over six months. Thats when I spilled bubble tea on it. The phone was completely dead, and, jackass that I am, I hadnt backed any of the data up for 16 months. Not knowing where else to go, I went to the Apple Store in Highland Village. To make a long story short, after waiting two hours and forty five minutes, the "genius" I spoke to told me that I would need to mail my phone off to a place in San Francisco, where it would take up to four weeks and minimum $1000 to recover the data. And after all that they still might not be able to get my data back. Thankfully I reached out to one of my techie friends who recommended I go to LifeLine on Holcombe. I got there 10 minutes before they were closing. The manager, Nico, greeted me warmly, assured me it was no problem to fix, and that theyd have it ready in 24 hours. He was funny, friendly and nice, and he basically talked me off the cliff after my experience at the Apple Store. He was professional and honest, gave me a written quote, and refused payment until my phone had been fixed. 24 hours later my phone was working perfectly with all the data recovered, at a fraction of the price I thought Id have to pay. Im unbelievably grateful to the team at LifeLine. Im giving out their business cards and recommending them to all my friends. We are so lucky to have them in Houston.

B Miller

I have had a couple of experiences with the skilled technicians at Lifeline on Holcomb Blvd. in Houston. #1, I had an old laptop that I wanted to use only for playing DVDs for my granddaughter. It had no volume and wouldnt open up to play the DVDs. I asked what to do and within a few minutes at the counter at Lifeline, they knew exactly which program to install and I was on my way. #2 My most recent experience was yesterday. The same 10 month old granddaughter was playing around on a Dell keyboard (desktop computer). She managed to cause the wall paper to rotate to a sideways position. After trying to find help from Dell technical support who would not give me any counsel because I had no current warranty, I called Lifeline to ask how to correct the position of the desktop wallpaper. The answer came came immediately and the problem was fixed. From now on, with our several computers that are no longer under warranty, we will look no further than to Lifeline. I highly recommend this company - not only for their skilled technicians but for their friendly manner with clients.

ellehjh

I went there to change the iphone(5s) screen which was cracked a week ago. I spend $87 to change it. They changed it to a new screen but after that the touch system doesnt work well. I go there at the same day(15mins later) to complain it but they keep telling me that maybe its the reason of my phones temperature or my fast touching speed!(Which is really ridiculous). It was not hot enough at that time and also it didnt work well until 2weeks later. I had to touch very very slowly, type by type and even if i did it, the touch disconnected frequently. My phone was just cracked but perfectly work well before they fix it, but now I have to change it to the new phone. If you want to make trouble to your phone with spending your money, then go there. I couldnt understand why their star grade is high. Maybe the marketing? Anyway, this stores technique is sucks and their service is also ridiculous. I never gonna use this store again.