Pickett Plumbing

Address:	6646 Satsuma Dr, Houston, TX 77041, USA
Phone:	+1 713-896-9700
Site:	pickettplumbing.com
Rating:	3.6
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 8AM–2PM Closed

Location

Photos 75

Reviews 6

Theresa Stewart

This was the biggest con job I have ever experienced. This guy showed up in this huge truck with Pickett Plumbing all over it. He walks in and I tell him that I am getting some pretty loud noises that first happened when I flushed one toilet, then the other. Finally, my washer had overflowed. Why I called. But it had stopped the day before and I had read online that it could be a valve or one other issue. So we flush, turn on the washing machine, flush the other toilet, and it doesnt happen. He claims that he could hear knock. Baloney! Youd have to put a stethoscope to the wall to claim there was any sound! Then, when we get to the 2nd toilet, he rides it and starts jostling the tank. He says that I have a "loose flapper". Anyones flapper wouldve been loose after he jerked it around like that! So he says $300+ for the toilet flapper! I told him I could buy a new toilet for that rip-off price! Then he says I need a $500+ extension tank for the loud noises. I said Ive lived her 23 years and never needed one. He said water pressure has changed across the years. Then, I was trying to find something reasonable for him to fix since I paid $70 sucker bucks for this con artist to come into my home, and say "what would it cost to connect my refrigerators water line?" $300+ sucker bucks again. He said "as long as I am here, want to see what a tankless water heater costs?" $6,500 sucker bucks! I told him that you must be nuts and walked him to the door. He tried to "give me advice" and say if someone installs the water heater for less, dont let them con me by not replacing the gas line. I called my x, who had 2 water heaters to my 1, and he said his unit cost him $4K and the lines were improved! These people are con artists, who try to claim that they are "picky plumbers". The only thing that they are trying to pick is your wallet! BUYER BEWARE. I ate the $70 and washed my hands when the idiot left.

Rick Sims

We have used Pickett for years, going back to 2003 when they resurfaced our pipes with the Ace DuraFlo process. I called them earlier this month due to a leak in our attic. Their plumber charged me $70 to tell me our water heater was leaking and needed to be replaced. He gave me a quote of $2,232, which I thought was high. We found another plumber who replaced it for $1,125. A couple of hours after they had replaced it, I realized we still had a leak. I called Pickett since they had originally diagnosed the leak was from the water heater, which was obviously not the case. They sent a different plumber at my request. He was here within a couple of hours and found that the hot water pipe under the water heater was the source of the leak. He gave me a quote of $731 to replace a 6 section of pipe. I checked with the other plumber and he told me that was a high price. He came and replaced the pipe for $426. Not only are Picketts prices extremely high, but the first plumber they sent misdiagnosed the source of the leak. He should have been suspicious of our pipes since they had resurfaced our pipes 13 years ago. The Ace DuraFlo process is a total ripoff. We paid $9,570 in 2003 to have our pipes resurfaced. The other plumber showed me the section of pipe he replaced and it was almost totally clogged with rust, as only only side of the pipe had the Ace DuraFlo epoxy coating. (see uploaded photo) The photos Pickett has on their website shows a perfectly even coating of epoxy. They have to know this is not the case, but they still show the photo and offer this expensive service. I did send Mr. Pickett a letter concerning all of this, but I have not had any response. I WOULD NOT RECOMMEND PICKETT PLUMBING.

Mark Paxton

My wife recently contracted Pickett to install a utility sink into our garage while I was out of town. The plumbing was pre-plumbed and prepared by our builder and only required minor fittings and pee trap to connect to our facet, sink, and drain. After 2 hours and roughly $10 in Home Depot parts we received a $747.00 invoice. I feel like Pickett took advantage of my wife so I called to complain. Their manager explained to me that they dont have hourly rates but bid the jobs to maintain a 67% gross margin. He reviewed our case and stated we were charged at 75%. I asked for a refund as this shows that my wife was taken advantage of. He declined to refund us. I told him I would give a negative review. He told me threats dont work. Maybe negative reviews will. Think twice before you use Pickett Plumbing. Youll get over charged, talked down to by a manager, and end up cleaning up after the plumber when hes done. I guess the bright side is that it worked.

mike williamson

Hey Mr. Pickett, if your company didnt want to do the work at my house, why not just tell me? Instead your techs charged me $69.95 to give me a quote that was more than 2X the next reputable plumbing company I had quote me. So the way I see it, you stole $70 out of my pocket . So unless you have more money than sense, stay way from Pickett. $8300 to get a Navien tankless heater installed? Are you out of your mind? If I wanted to get the Flotek descaler installed, that would be an additional $2000 = $10,300. Maybe the guy that came out thought I wanted an A/C system installed. What a joke! I have another company doing the exact work you quoted for less than half the price. This tells me your company dint want the work unless I was willing to pay your inflated price. It was the same job as you quoted and I saved thousands by not using Pickett. Guess you gotta pay for that expensive advertising somehow.

Dennis Brozak

Very efficient hand did the job timely manner. I would recommend Gary in an instant for any other related plumbing job. You need to clone 3 more like him. He also explained about after hours emergencies requirements. Something the otyoher repair man that called back didnt even bother to mention or explain. More interested payment. The man could of said he would come and look to see what the problem was and explain why payment was to be made than, and would be reimbursed. If I ever need repair man from your company I would not want this person to come. His people skills need to be improved GREATLY and bone up on company payment policy. Thanks for your time. Dennis Brozak

EJ Sarkis

PP responded to my call immediately and put me in the queue for one of the technicians to get back, which he did within 20 mins. we agreed on a plan and Blake turned up the next morning at appointed time, we discussed the problem, reviewed the situation and agreed on a plan forward. He produced a cost sheet with the alternatives for my agreement before proceeding. The job was slightly more complicated due to location of the blockage, but once the problem was isolated, the repair was carried out and the work was tidied up, no mess and a pleasant informative process. The cost was higher than I would have anticipated, but no more than the agreed amount at the beginning..