Sewell Collision Center of Houston

111 Stage Runn Dr, Houston, TX 77090, USA

Address:	111 Stage Runn Dr, Houston, TX 77090, USA
Phone:	+1 281-569-3250
Site:	sewell.com
Rating:	3.7
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 9AM–1PM Closed

Location

Photos 46

Reviews 13

Sarly Vasquez

This place has HORRIBLE customer service. I took my car to Sewell and walked through all the damages with Mitch, however, when I picked it up a month later, the repairs were not completed because Mitch forgot to write down all the damages when I dropped it off initially. I had to leave with my vehicle because I had already returned the rental, and had to wait for the insurance to approve the work that still needed to be done before I had to take it back a second time. I had to bring my vehicle back a third time because my door would not open from the inside. When I spoke to Mitch, he let me know that I could bring it in and they would fix it while I waited. I drove an hour on my day off to take my vehicle for the third time, and after waiting a couple of hours they informed me that they could not make the repairs until they got approval from the insurance. I was furious because I specifically asked Mitch if they needed to go through the insurance for this prior to driving out there. I spoke to his supervisor, Ken, who apologized and tried to patronize me by explaining the process of going through insurance. I understand that process perfectly, but assumed it was not necessary since that is what I was told over the phone prior to going to the collision center. Ken let me know that Mitch would be calling me the next day to update me on what the insurance company said and to let me know when Sewell could pick up my car so that I would not have to make a fourth trip out there and that they would make it up to me by washing/polishing my car. Two days later, and no call from Mitch with any updates. I called Ken and could not reach him but was assured he would call me back within 30 minutes. Two hours later and no phone call, so I called again and Kevin apologized yet again. When my car was finally returned to me, it was not even washed. They should not offer a way to make it up if they are not going to follow through. I would not recommend this place to anyone. This is not the customer service I expect from Sewell Infiniti.

Robert K

Despite owning a Buick dealership and doing collision work on Buicks in Dallas, Sewell Collision Center in Houston refuses to repair Buicks. At the very least, this should be clearly stated on their website or mentioned in a phone call prior to dropping off a car. Sewell has a Cadillac dealership and does collision work on Cadillacs in Houston and have plenty of GM trained technicians to handle all GM brands. Even when asked if they would perform collision repair on a Buick purchased at Sewell Buick in Dallas, the Houston collision center said that it would be determined on a case by case basis. Thats definitely helpful to know if a customer has to move from Dallas to Houston. No guarantee of service no matter what the marketing people say. Everything on Sewells website indicates they sell and repair Buicks and never any mention that this may not be true at all locations. Really sad they missed an opportunity to build a new customer relationship. Of the 8 GM cars I currently own, 2 are Cadillacs and 3 are Buicks. I will not be buying or servicing any of my Cadillacs or Buicks at a Sewell dealership.

Daniel M

Like it never happened! Dillon Flemming was my advisor, he stayed in touch throughout the process. The work was excellent - fit -finish - color - etc... They took a bad situation and basically erased it for me. Now, if you looking for a body shop that will give you your car back 3 days, this is not the place. However; if you want your car back like it was when it was new, this is the place for you. This review comes from someone that has spent many years in the used car industry and have overseen many body repairs, so I like to think I know what I am looking at. Thank you Dillon and Sewell Collision!

Ramon Reis

Sewell collision center of Houston did an absolute phenomenal job on my 2012 g37. I had damage to the front bumper, grille and hood of my car. Took it in and a week later it was finished and looked brand new! Jose Rodriguez is the guy to see! He took great care of me and my car. Also, I had a few scratches on my roof and bumper. My next visit I mentioned it to them and they buffed it out and made the spoiler and roof look awesome! Cant say enough good things about how great my experience was with Sewell Collision Center. I wont take my car anywhere else. Thanks Jose and thank you Sewell!

Indira Belezaire

WOULD NOT BELIEVE IT CALLED OVER TO GET CHARGES AND THE YOUNG LADY LILI ANSWERED VERY POLITE AND HELPFUL SAID THE ADVISER COLEMAN WILL BE WITH YOU, THEN TRANSFERRED ME AND HE LITERALLY ANSWERED THE CALL TO HANG IT UP, SO I CALLED BACK AND LILI HAD TO RUN BACK AND FORTH TO GET INFORMATION NEEDED, HE DID NOT ANSWER THE CALL, VERY HORRIBLE, THEY ARE NORMALLY NICE, I GUESS THANK GOD FOR LILI!!!

Brenda Marlar

The folks at Sewell Collision Center are the best!!! My vehicle was totaled and I was a mess! I want to thank Alan especially for being so very patient with me. They do their very best to make you happy and your vehicle like new. Thank you!

Shamir Corbin

I was so happy with the work on my Infiniti,,they told me about all the work that they done on my car ,,the guy that help me was name Chris he treated me like he had been knew me ,,just like family

Alex Torres

Thanks for all. Great Service, great job

Chidi Ozumba

Customer service is always on point!

Vinesh Kumar

Worst experience Iv ever had

Tim Donoughue

Pricey but excellent service

Billy Fleming

Awesome customer service!

Michael Knox

Rude