Collision Solution Paint & Body Shop

Address:	502 N Frazier St, Conroe, TX 77301, USA
Phone:	+1 936-441-0101
Site:	collision-solution.com
Rating:	4.4
Working:	8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 8:30AM–6:30PM 9:30AM–3PM Closed

Location

Photos 26

Reviews 11

Randy Cooper

If i could give 3.5 stars i would. I hate to be negative. First of all, very nice people, and ultimately they did great work. I liked that they would deal with insurance for me and find a rental car. Also they detail your car when its done. Now for the things i didnt like. They never never never called me. Period. Every communication between me and them was me calling them. Not a big deal, but what was supposed to be 6 days turned into 2 and a half weeks. First, they found additional damage, the core support was damaged. The insurance company sent me a check for the quoted amount, which makes no sense, so they had to deal with the ins company and it took forever to get an approval. No big deal, but they never called me to tell me what was going on. I called the day my car should have been ready only to find that we were waiting for approval and it would be another 10 days. I was told "oh im sorry i thought i called and told you that." No. The car will be ready wednesday. Call wed and not ready. Now thursday. Call thursday morning. Wont be ready til that night. Decided to come by in person to check. Not ready, but will definitely be ready friday mid day. It wasnt ready til almost 7 pm. I had made an appointment at the ford dealer bc i had other issues i needed taken care of. Had to reschedule. Also more time bc the original quoted amount wasnt enough, go figure that. Ultimately im happy i have my car back and it looks great. They did a great job, and i would reccomend them for sure. Just need to work on communication with the customers. Overall great job collision solutions!!

Randy Bundrick

Repairs were not right. Paint has bumps, used parts were installed and bolts installed that protrude into passenger area on inside panels that were not damaged in accident. I have never used tools for changing tire but now have a extension piece missing. Called and talked to about bumpy paint was told to bring vehicle back by for businesses owner to see but she was not there when I took it in. Employee called owner but owner said they were not nearby to come look at paint job. Employee tries to help but cant due to owners restrictions. Very poor customer service due to owners inability to be at location when business is open. Okay heres an update, owner was there when I went by this time. The only used part was the back lift gate. Bolts were from knobs that cargo net hooks on to and they came off in impact. They had one in stock and installed it. The other side will have to be ordered. Bumps will try to wet buff them out at a later day. The tire tool that was missing was found under the jack. If they make everything right then that is what good customer service is about. Raising rating and will raise more once all concerns are resolved. All concerns were addressed. They really do care about the customer and the work they are performing. Kudos!

Karen Tegethoff

I am extremely pleased with this business!! I feel very lucky!!! I experienced exceptional service and quality work with Collision Solutions!!! I shopped around because I had the time and a high deductible through my insurance. They were willing to work with me on my out-of-pocket expenses. I had read previous reviews and they are known to do great work. Both things were VERY important to me!! I called to schedule a drop off and there was a rental car waiting for me at Enterprise with shuttle service included. My car was repaired and ready on time as promised! All great things BUT what really amazed me is the fact that they detailed the car inside and out and this 4 year old SUV looks brand new!!! I mean they cleaned EVERYTHING from the windows to the carpet. Inside the nooks and crannies that I couldnt reach with my hands. The car is as clean as the day I bought it brand new! It just surprises me that a collision repair shop would detail a car after repairing it!! EXCEPTIONALISM!!!!

Alex Carr

Probably the worst Repair and body shop Ive been to. They said it would take about 10 days and I went on vacation for 17 so they said they would hold it for me. When I come back its NOT EVEN FINISHED!!! They said it was only a one or two day delay but I SPECIFICALLY told them when I get back I NEED my car for work. They said nothing about helping me get to and from my home and workplace. I thought they were friendly at first but when things dont go your way and you get upset they try to attack you and blame it on you!! I will definitely not ever go back to this place unless they get a new owner and new staff that actually know how to communicate with people. I had to use a rental car and they said that they wont compensate me for it. Waste of money and time. Never going back!!!

MrAmoslemi

I would evaluate this place based on the following: 1- Speed: 1/5: I was told that my car would be ready in 10 days while based on the insurance estimate it was a 5-day job. It took 2 weeks to get the job done! very slow... 2- Communication:2/5: If you call them, they pick up the phone but they dont follow up very effectively. 3- Price/bargaining: 2/5: Its similar to other body shops and they can be better. I asked them the do a small paint job for the rear bumper as a bonus to the whole deal but they refused. 4: Quality:4/5: their quality of work is good and thats their strength point. Conclusion: If you are not in rush and have a car rental as part of your insurance, this is an OK place. If not, keep looking, you may find a better place and deal!

Gabrielle McClellan

Joy riding in my husbands car? Really? The first time I brought my husbands vehicle in with the booboo on the back bumper, they stated they were running a bumper special. Perfect. I get a call stating that the damage was more extensive and more than superficial on the bumper. Fine. Understood. The price more than doubled. I bit the bullet and went ahead with the repair. The repair took longer than originally quoted. Okay. Fine. But! Getting into my husbands car picking it up after hours to see that his gas tank was below E (when it wasnt dropped off even near that low) and slim to no tred on his back tires? Absolutely not okay.

Johnny Perry

Kari and her husband not only are very professional at their jobs...but they are truly caring people who take pride in building lasting relationships. I had work done at the shop several times. Never disappointed at the finished work!! You will become friends as well...:)

Peter Edgardo

Im so excited with this place because they gave me excellent service and did a great job on my 2007 BMW it looks new again....everything was on point, from paint and body work.... Im have to give them a 5 star.......!!thank you collision solution!! For your service...

Sandra Brooks

I will like to give Mrs Karen and the team a thumbs up they excellent people and does a great job with fixing my car and painting my car.

Aaron Baskin

They were awesome. They did great work at a better price and everyone there was nice and helpful. Thank you.

Tracie Compeau

This is my second vehicle they have fixed! I recommend them.