Crown Body Shop, LLC

11837 W Montgomery Rd, Houston, TX 77086, USA

Address:	11837 W Montgomery Rd, Houston, TX 77086, USA
Phone:	+1 281-448-2771
Site:	trustab.org
Rating:	3.8
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–12PM Closed

Location

Photos 13

Reviews 13

Demi D

Never again. Plus they drive your car to pick up car parts. I was involved in an accident 2015. A year later I am writing a review because I was still dealing with them up until this month. The only reason I went with them is because their wrecker service was awesome and they were the first one there. I work for the sheriff department and Ill never forget when a deputy told me I made the wrong choice and gave me some history of the place. Apparently back in the days, it used to be good, but not anymore. Long story short, it took several visits (because you will get promises filled with nothing over the phone) for them to fix 6k damage on a vehicle (over a month) in which they promised all new parts. They even promised installation of ground effects that after keeping it almost 2 months stated that the effects were incorrect. I got them installed elsewhere. I got 2k back on depreciation mainly because of the poor paint job they did (even leaving a run in the paint!!!!!!!!!!!!!!!!!) They put the wrong tires on my car and refused to take them back (I have staggered rims) because they said they dont receive refunds on tires. They gave me a number to their tire guy to call (basically saying do it yourself) and he would not help me. Dont get me wrong, Daylan and Gregory are nice people. BUT their professionalism is in the dirt. I went back several times after the completion of my car with the most recent being this month because one of their guys put a WRONG USED part on my car (which was spliced wrong and had a shortage) that needed replacement (a basic fog light bulb connector). It took 4 trips to get something done (after they took my car to go to the car part store to get the WRONG part again). Then Daylan would elaborate about how they have tons of that part in inventory on site, but I should wait. That 4th time, I was told it was installed (after 2 hrs for a connector?) and got 2 minutes down the wrong and realized it still didnt work. I called to have one shipped to my address and said Id install it myself. Gregory told me "Its not like your car is wrecked and not driving. Its just a connector". That blew me hot because with it being a basic connector, they STILL couldnt get it right. They tried to sell me a story about how hard it is to install one (because Im a woman and they think I dont know) when in actuality all you have to do is splice the wires and put electrical tape. Anyway, never got one in the mail after being told it would take a week. Its now a month and still nothing. I ordered one online to install. These people only want your money and will BS with you to waste time. Fool me twice, shame on me. Never ever again. I should have listened to that deputy and the reviews from online. Pitiful. December 2016 UPDATE The owner contacted me from his personal number and seemed to be authentically apologetic and offered to pay for the part. Because I already bought the part, he mailed me a check instead which arrived promptly. At this point, that was the best he could do and I appreciate him for making the effort to contact me and make things right. THATS the kind of people that need to be in the office.

Anonymous User

Do NOT trust! I had my car towed by them on a Saturday afternoon. The same day I tried to get it out but was given the run-around on the phone and was told they were closed on weekends. As if. Not only that, they employ an answering service provider that knew Nothing. I was finally allowed to speak to someone who knew something. But he told me the same thing about being closed on weekends and that no tow truck drivers are allowed there. Thats until I told him that I had a Constable lined up to speak with him. That proved to be the Truth Serum. He is a Complete Liar. The Law states that you have the right to get your car Whenever you want. I am still waiting for a call from the guy who is supposed to be "helping" me. Just Plain Crooked Liars.

Byron Bishop II

Con artist hooked up my car and took it six car lengths to gas station and held it ransom till they got $160.00 cash they robbed me with the help of Houston police officer. BEWARE OF THIS CON COMPANY I WILL BE POSTING ON PUBLIC FORUM

Jeff V

Two side impact collisions on my Corolla within the year and had them both fixed here. Both times within quoted time frames. Took BMW to authorized collision center and already has 4 day delayed start.

Duane Thomas

Agressive wrecker driver ran me out of my lane then had the decency to flip me off for my trouble. If this is how they do business, dont do any with them

Dan Pham

They can fix your cars paint and collision/ fender bender and also a tow truck company. Good service. Would likely to come back.

Angela Lance

My car had major hail damage and other damage. They worked with my insurance company and made my car look new again!

emi abiera

You get attended to right away and the work on your vehicle is very good. With work Warranty for life!

Anonymous User

i have used the place 2 times with no problems...They are very reasonable if u get a fender bender.

Claro Lopez

Stop to straighten bumper out got it done in 1 hour.

Cypress Fleet Service

Great people to work with very professional