Stance Auto Works

11815 Misty Valley Dr, Houston, TX 77066, USA

Address:	11815 Misty Valley Dr, Houston, TX 77066, USA
Phone:	+1 281-893-6758
Site:	stanceautoworks.com
Rating:	2.3
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed Closed

Location

Photos 14

Reviews 6

kaci day

PLEASE PLEASE PLEASE DO NOT LEAVE YOUR VEHICLE HERE!!!!!!!!!!!!!! This has been the absolute most stressful/terrible experience of my life. On June 30th the drive shaft of my truck snapped on the grand parkway overpass- well to my own misfortune this hell hole is where the wrecker took my truck. Went in the next day to pay the tow/storage fee and get my truck (which only has 70,000 miles on it) to the Dodge dealership to be repaired. Well out walks the owner/fraud Faisal...he starts the scare tactics of "dodge isnt going to cover this because blah blah blah...dont take it to dodge I swear youre going to have to pay out of pocket..let me fix it Ill get it covered by your secondary warranty/insurance..so I agreed to leave the vehicle there since I was certain he was going to be in my corner and help me out..well I called him frequently for updates in which I was told that he made a claim with the warranty company and it was going to be covered 100% and not to worry...well every time I called after that I got the run around and the "Ill call you back" (never happened btw..so I started to worry and called the warranty company myself to see what was going on...not to my surprise HE HADNT EVEN CONTACTED THEM!!! At this point it had been 2 weeks since my truck was there, called dodge that Monday and they told me it would 100% be covered by the power train warranty and that I needed to get my vehicle to them..I called stance and told Faisal that I decided I need to move my vehicle due to his lying about what was going on. Here starts the worst part....I went to sign the release for insurance to be able to pick my truck up and take it to Dodge and they REFUSED TO LET MY TRUCK GO FOR OVER A WEEK!!! State Farm broght a wrecker 4 times and Dodge sent a wrecker 3 times (with checks to pay the storage and tow fees from the original tow)..THERE WAS ABSOLUTELY NO REASON MY TRUCK SHOULD HAVE BEEN KEPT FOR OVER ANOTHER WEEK!!!! They came up with any and every excuse to keep it and not let it go. This place is a disgrace and I wish I never stepped foot in that place!

Kalyn Wilson

Please do not go here. I have been out of a car for a month due to lack of corporation from Stance Autoworks with my insurance company USAA. They have held my car in storage from 8/22 till 9/29 with no work done with the exception of a tear down. My insurance company provided Stance Autoworks with an estimate on 9/9 and sent me a check for $4000 of work. In which in the normal procedure the shop would work on the car, however, Stance Autoworks did not touch my car for two weeks and when asked by the insurance company why has the car not been repaired, they replied because they needed a supplement. However, USAA never received a supplement from them until 9/23 after I have to physically go up to the shop and request for Stance Autoworks to do so. The shop owner then told me that he would cover any additional rental charges since USAA told me that my time was up on the rental. On 9/26 I called the insurance company to find out that no pictures were submitted to with supplement causing it to be incomplete. I returned to the office that same day to again ask they to do their job and take the pictures needed. The pictures taken were of my car untouched not of the additional parts they allegedly purchased. This caused a red flag to the insurance company because not insurance fraud is suspected. I went back up to the shop on 9/28/16 where the show owner yelled, cussing, and called the cops on me for asking questions. My car is being held hostage now because the shop owner filed a no trespassing order on me and refuses to work on my car. I would like my car out of the shop and my rental to be paid for as promised.

Samantha Mescia

I was in a front end accident with my 2016 Honda HRV and the tow truck that towed me reccomended Stance Autowork. I was sceptical at first because of all the reviews but I took a chance and Faisal really worked with my mom and I. We had to pay for the repairs completely out of pocket and he really made it reasonable. Even when I received the car the first time and I noticed something not right we got in touch with Faisal and he told us to bring it back in and hed fix it. And he did personally made sure everything was working until everything was fix correctly. Only thing I can say is they need to work on communication and calling back a little faster I know they are extremely busy but it can get frustrating without having a idea of whats going on. Overall Ill say that they really try to accomadte you and work with you and do good work, Id recommended them especially if your insurance doesnt cover and your paying out of pocket Faisal really trys to work with coming up with a reasonable number and uses new parts.

Stacy Rayon

Wish I could give less than 1 star. Came to pick up my husbands truck that had been illegally towed on Thanksgiving Day. $260.45 for overnight storage, he cursed my husband and threatened to call the police on him because I asked him why we had to pay a $50 certified letter fee for a letter that WAS NOT sent on Thanksgiving Day, or even the day after. He told us on the phone that he was closing at 1 pm, but when we came at 4 pm, he was still open. I guess he lied so that he could collect extra storage fees for weekend storage since theyre closed on Saturday and Sunday. He also charged an additional $50 tow fee for a total of $310.45 to tow the truck across the street to Klein Forest high school because he said my husband was not allowed to come on the property and drive it off, nor was AAA or any other tow company allowed to come on the property and tow it away. He was very rude and his business practices are BEYOND SHADY. BUYER BEWARE!!!!

Roland Alanis

I usually dont like like leaving bad reviews but i feel like i was had. First of all I was involved in a front end collision near this place so i thought it would be convenient. They kept my vehicle for a full month and when my rental car allowance ran out my truck still wasnt ready. I needed to go back to them to make adjustments to my hood and the parts didnt match up correctly. i finally got my truck back and my horn sounds girly due to faulty wire connection and the washer wiper fluid tank that was obvious would be replaced because of the accident leaks everywhere and cant hold fluid. It wasnt touched. I just dont even want to go back there anymore and would rather pay out of pocket for some one else to fix. The owner Faisal is a nice guy and im sure he tries. But his team is horrible.

Jacob Smith

I have no idea how anyone can rate these guys anything below 5 stars! I had 2 blown out tires at 2:30 in the morning and had no idea who to call and they showed up just because they saw me on the side of the road. I had never been in this situation before and had no idea how to handle it and the owner stayed with me and practically held my hand through the whole ordeal; even at the tire shop when I had no idea what to do, he stayed and made sure I was taken care of. He even offered the best price i could find for a tow and he texted me to make sure i was all set and taken care of. They set the bar for customer service and every other company should strive to be as helpful and outgoing as they are. I know exactly who I will recommend and call when this happens again.