Stark Services

Reviews 3

TA

Tana Perkins

I was referred to Stark by another Yelp Elite (thanks Ericka C.!). From start to finish, Stark was awesome! We had a home warranty claim that wasnt taking care of the cost of the needed services, so after having 3 other estimates, we called Stark. they promptly dispatched a technician (Justin), who came out to take a look at our system and troubleshoot what was needed. He arrived, and put on some little booties, so as not to get our carpet/flooring dirty. None of the other companies did this :). He was polite and knowledgeable. We knew we were in good hands. Sadly, after having bought our home 11 months earlier, we needed a new air handler in the attic, all new duct work, 2 new returns, and the large A/C heat pump condenser unit outside the house. What-a-mess. BUT, their assessment was consistent with what the other companies advised (with the exception of the crummy home warranty company who wanted to replace only the air handler, at a cost of $1700 to us, and $500 to them). Next, the sales associate came on out to the house. He also put on the little booties, and was very respectful and courteous. He had our system planned out for us, measured the house in full (with a laser), and helped us select our whole home heating/air conditioning system. The system he proposed was for less square footage the other companies proposed. The other companies did not accurately measure the house, and were going off estimated square footage. So glad we didnt pay for something we didnt need! The sales associate was super kind knowing the cost of the system was pretty unexpected and pricey. He was knowledgeable and was able to help us find price breaks. We had this done in winter, so we were able to take advantage of some very discounted pricing, since this time of year is very slow for these companies. They also offer financing, if needed. The installation was scheduled for that very same week, and the installation crew arrived early in the day, and stayed until late in the evening. They were fabulous, and involved us in some of the decisions (including where the returns would be placed), and showed my husband the entire system in the attic and in our house. They even checked our existing returns and vents, and sealed better, to ensure the system worked as efficiently as intended. I couldnt thank them enough. After having been without air conditioning starting in August, all the way through December, we were thankful to have a top notch system in our house. After the install, Stark schedules an inspection with the city and also the Stark team. City inspection went flawlessly. Stark sent Mason out, who does the final inspection for them. There was one part of the wall that had gotten left open, and a small animal got inside. Mason helped get the animal out, and seal the old (no longer used) return. Problem solved. Stark didnt have the most competitive prices, but they did have the most top notch team, customer service, and installation crew. They also offered financing. With the superb referral from a fellow Yelper, we chose Stark, and we couldnt be happier that we did. What a great experience! Highly recommend this fabulous company.

KE

Keith Barbe

Avoid at all costs, or better yet just make them show you the work they are doing. I love how so many of the positive reviews pretty much say the exact same thing. . . Last year I had Stark come out because my A/C started blowing hot and it was 92 degrees in the house. Their Tech came out and told me the A/C had been working too hard because it was low on freon and the line was frozen up. That was fine, it was shut off for a while and thawed. Where the story gets interesting was the tech told me he only had 2 lbs of freon with him but he would put it in and that it needed 3 more pounds. Okay, I paid and listened to him pitch me for 30 minutes about how I needed a whole new A/C system to the tune of 8k-9k dollars. I didnt mince words and told him there was no chance of that because my father was undergoing cancer treatments and I was helping out with their bills. He still continued and wanted me to schedule an appointment with a comfort adviser to see how big of a system I needed. I told him I would think about it. He again told me he would need to come back out to put an additional 3 lbs of freon in because I have a small leak in the coil. That way the A/C would be full and run at max efficiency and save me money on my electricity bills. I waited a few days and the A/C was doing amazing and cooling like a champ so I waited to see how well it would continue to work. Fast forward to this year and the A/C has been flawless and worked well until the fan capacitor went out at 9 pm a couple Fridays ago. I had another company come out because Stark didnt have any availability on Saturday. This is where the one star review comes in. The new company replaced the capacitor and I told him I know the A/C has to be low on freon because it was 3 lbs low last year and the coil has a small leak. He hooked up the lines and told me it wasnt even a full pound low. UMMMMMM that cant be right, it has a slow leak AND it was 3 lbs down like 11.5 months ago how could it be nearly full? Well it wasnt the magical freon fairy it was the Start Services LLC tech lying through their teeth to try and steal $300 from me. MAYBE this was just the tech but I doubt it because you have X number of dollars coming in for freon and X number of cans of freon you have purchased. . . I will make it my personal mission to make sure no one I know in person or online ever uses Stark. The fact that their tech still continued with the lies after I told him why I couldnt spend any additional money because of my family situation just makes this deplorable. Do yourself and your bank account a favor and keep looking, dont call these "people".

LO

London Allee

:::::::EDIT:::::: Sean Stark has continued to show concern for our unfortunate circumstances with his company. Upon the measures I took to undo the financial damage they nearly caused, he refunded the service charge, and has since done everything in his power to make sure we were made right by. My family is grateful for the steps hes taken for us, even 6 months later and for that, I am publicly praising his "damage control" team and efforts. See below explanation of what nearly happened to us, and Google readers please please do your diligence when it comes to these types of service calls. I hope and pray my story leads to the avoidance of anyones potential unnecessary financial burden in the future. :::::END EDIT::::::: We had our A/C checked out by Stark Services after it seemed to have gone out the afternoon prior. I only called them as they are the original installation company. Upon the technician taking about 10-15 minutes total of his time to assess my situation (and charged me $216 to do so), he tells me that what he has found would be close to $3000 in repairs. He did get the A/C to start cooling while he was there and he said it was because he "had to alligator clip it and taped it up" as the control box "crumbled in his hands" and that was the root of the issue. So he claimed that in order for me to "save on future costs", purchasing a whole new unit now would be best (ours is close to 15 years old). Their best price option they could do was $9080. Now, after scrambling to get a second opinion over the weekend, a family member made a special 2 hour trip and was able to repair it within an hours time, with only the tools he keeps on him. It was fully repairable!! And not A BIT of evidence that the Technician even did anything to it like he said he did! And the control box wasnt "crumbling" either as he stated but in near perfect condition. So not only did it not require even close to "$3000 worth of labor or materials" like Starks Technician planted into my head which lead to the decision that purchasing new unit would be more "cost­-effective", but it was not remotely necessary to purchase an entirely new unit as Starks salesman convinced me of. So ultimately I canceled the replacement. The service manager I then spoke with after the weekend was not in the least bit concerned that her LICENSED Technician lied to me, nor did she hold him accountable for nearly costing me tens of thousands of dollars, nor was she about to refund me for the costly "work" I was charged for in his 10-15 minutes he spent tinkering with my system.

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