Valley Ranch Automotive

9975 N MacArthur Blvd, Irving, TX 75063, USA

Address:	9975 N MacArthur Blvd, Irving, TX 75063, USA
Phone:	+1 972-432-8443
Rating:	3.4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM Closed

Location

Photos 14

Reviews 6

Travis M

I had some minor body damage to a newer model vehicle and I came to Valley Automotive on the 18th of December seeking repair. I was told parts for my car would be ordered the next day and that I could expect to bring my vehicle in the following Monday or Tuesday to begin repair. Tuesday came and went and I heard nothing from the shop. I assumed this was due to the approaching holidays..no big deal. I grew frustrated when I had not heard anything from the shop on 12/28, more than a week after the parts had been ordered. I called the shop and the gentleman that answered acted like he had no clue who I was or what I was talking about. He said he would find out and we hung up. A few hours later he calls me back and says the parts will be available within 2-3 days. It was obvious they had not ordered the parts, as a friend that works for the Ford house stated that it should not take 2 weeks to receive the parts I needed. I finally brought my vehicle in for repair on the morning of January 4th and I was told it would take about 2 days to finish the job. I am a nurse and I work night shift so I had to rent a vehicle. That same afternoon at about 4p.m., I drove by the shop on my way home after picking up my rental and noticed my car was sitting outside in the shop parking lot and had not been touched. I was incredibly annoyed, as I could have saved a days worth of money on my rental had I known they werent going to begin repair until the day AFTER I dropped it off. Again, I assumed that they were just probably very busy and didnt think much of it. I didnt hear anything from the shop by Thursday, 2 days after I was told my vehicle would be ready, so I called to get an update. I was told my vehicle would not be ready until late Friday evening, so I called and extended my rental. I had not heard anything from the shop on Friday, so I called for another update. I was told that the shop manager had not yet arrived and the gentleman that answered the phone knew nothing about the status of my vehicle. He assured me that the manager would contact me as soon as he arrived. Again, Friday evening comes and I hear nothing from the shop. I call back and they say my car will be ready in half an hour. I had worked the night before and stayed up all day waiting for my car to be finished so that I could return my rental ASAP and avoid being charged for another day. By the time my vehicle was ready, I was exhausted and I had already missed the opportunity to return my vehicle without being penalized, so I told the shop that I would pick my vehicle up the following morning. I returned my rental this morning and went to the shop to pick up my vehicle. I have never been more dissatisfied with body work in my life! The work they did was awful. They did not repair all the damage that we had initially discussed and the quality of the work they did do was terrible. The mechanic I spoke to this morning was very apologetic and admitted the work was terrible. He stated that they send vehicles that require body work to a different shop and that the shop had done poor work on the last 3 vehicles they sent. WHY would you send a customers vehicle to this shop if you know they do terrible work?! He wanted me to leave my vehicle with them a few more days so that they could send my car back to the shop and have the work improved. Are you kidding me? Ive already payed for a rental three days longer than necessary, and you want me to leave my car with you for 2 more days, requiring me to pay for another rental, with a body shop that is notorious for doing low quality work? No thanks! I returned later in the day to speak with the owner, Karim, for resolution of the issue. His proposal? Leave the vehicle with us for another 3 days to improve the repair and a $200 discount, which would not even cover the cost of the last rental. I just took my car to another body repair shop and they cant believe that this guy charged me $1,000 for the work they did. They have agreed to fix Valley Automotives mess for a fair price.

MOHAMED ELMOUGY

-----------AVOID THIS PLACE IF YOU CARE FOR YOUR SAFETY------------Brought in a Mini Cooper for a simple oil change and annual inspection. I received a call after 30 minutes asking me how to open the hood! Then they couldnt find an oil filter for the car. After paying for the inspection and oil change "without a new filter", the car almost caught on fire the following day and had to be towed to dealership. They informed us in writing that the filter was installed incorrectly and oil leaked into engine tray and flooded the bottom of the engine. I called them and provided number for dealership to handle, they started playing games by stating that they cant verify the workmanship of the dealership and they refused to take responsibility for their mistake! Luckily, the car warranty handled most of the related expenses and we paid for the balance. AVOID THIS PLACE IF YOU CARE ABOUT YOUR SAFETY AND YOUR CAR...........

Alexa Nguyen

I went in for an oil change and brought my own synthetic oil and (wix xp) oil filter. Theres a sign out front right now that says oil change for $19.95 (regular price $24.99). They tried to charge me $24.99 even though I brought my own oil and filter. I argued that I should just pay for labor and said I wouldnt pay more than the price on the sign (which includes oil and a filter). I agreed to that price, so I cant complain about paying an unfair amount. The service techs seemed nice, but the man in charge of ringing me up was lazy and unhelpful. I insisted on paying before I left so I wouldnt come back to pick up my car and have them try to charge me differently.

Ibrahim Ahmed

I have 93 infiniti j30, which was having problem because it was dropping RPMs and lurching while at a stop sign. This was our first time in the Auto Shop and I feel like we were fairly treated, kept in the loop and had no surprises. They are friendly, knowledgeable, and customer-service focused. When they tell me a repair needs to be made, I know for sure it needs to be made. I was one helluva "wrench" when I was younger and usually know when someone is telling me fairy tales. I would recommend them to anyone.

Christopher Len

This is an honest repair shop. I brought an aftermarket part to be installed on my truck and we thought it would be a simple quick job and they quoted me a price for one hour. It ended up taking much longer. They called and said it would be an extra hours charge but at the end of the day it took them 4-5 hours of work and they only charged me for two. I offered multiple times to pay for the amount of work they performed and they refused saying they quoted me a price and they were sticking by it.

Objective Opinion

WARNING! My experience here may be unique, but I would not advise giving this company your business. I brought in my car to have them run a general inspection. They ended up quoting me over $600 worth of work and told me that my car manufacturer warranty had expired. The next day, I took the car to a dealership, where not only was I informed that my warranty was fine, but also that the fix needed was a simple one that only cost me $60. I would not recommend giving this company your business.