Firestone Complete Auto Care

Reviews 4

BR

Brandy Fossett

I submitted a BBB complaint about this company on 8.3.09 due to the manner in which Mike Shaw treated me. On 7.24.09, I had encountered an issue with my breaks that I didnt understand after having them done by Firestone in February. My breaks made a VERY loud noise and I was extremely close to not stopping when coming to a busy intersection. Had I not veered out of the turn lane I had intended on being in, I would have rear ended the person in front of me. I took my car to Firestone to get this issue checked out. Yes, I was emotional because I havent experienced that before and my young child was in the car. Instead of being understanding, Mike Shaw opted to be extremely unprofessional and rude to me. When he called and let me know that nothing was wrong with my breaks, he was again just as uncaring as possible, not explaining anything to me. When I went in to pick up my car, Mike was not there, however the person who was at the front was less than concerned when I told him about the crack that had appeared in the skirt of my seat where someone had clearly thought they could move my seat forward in order to reach the pedals.He simply said, "Mike will be in tomorrow." Offered nothing more and was just as rude as Mike Shaw had been. I have not taken my car back to them because, frankly, Im afraid something else will get dammaged. My car isnt a Lexus, but I treat it like it is something I cannot replace because I CANT. I have a history of having this Firestone take care of my vehicle because it is so close to where I work and I have never received this kind of service from them, however after this incident, I am having to reconsider that decision. In order to understand what occurred on 7.24.09, I had to call a dealership to ask them why my car behaved the way it did, and only THEN was I told that the sound I heard coming from my breaks is my ABS. I have owned my car for two years and have never had the breaks replaced, but have also never heard my ABS kick in, so obviously Im under the assumption that something is now wrong with my breaks. There is a lot riding on my breaks, however emotions aside, I want to make sure the $400.00 I paid to have my breaks completely redone is not a complete loss. On 8.24.09 I received a response from Mike Shaw: Vehicle was dropped off for a brake inspection complaining of vehicle not stopping in normal distance. Vehicle brakes were inspected and no problems were found. We called customer and explained that the noise she heard could have come from her ABS brake system and that the vehicle probably stopped at a shorter distance then would have accrued without having ABS option on her vehicle. Her complaint of a cracked drivers seat skirt because we moved her seat forward has no merit. Moving the seat to a safe position for the technician to drive the vehicle on a test drive is a standard automotive practice. Mark Shaw I notified the BBB that this is not acceptible. Mike is still treating me as though Im a raving lunatic when all Im trying to do is ensure the $400.00 + I spent on breaks wasnt a total waste of money.

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TO

Toni Warden

MOST HONEST PLACE IN TOWN (and Im female!!) Every time I come to this location, and this location only (Ive been to about 5 different locations), they are honest - if to a fault. When I go in to have work done, I will say to go ahead and give me an oil change, new air filter, or insert general maintenance item here, "if I need it." Nine times out of ten, Im told I dont need it. This is the complete opposite of any other shop Ive ever been to where they are always saying I need these things and I could have bought and air filter the day before, and still Im shown a "dirty" air filter (obviously not MY filter [and this is just an example, mind you]) and told I need a new one. Their prices are average to kind of high, but there are always coupons online. Theyve been known to work with me when my money is tight to get the cost of repairs down to a minimum. They are friendly and I never have to wait to be seen, unlike NTB in Valley Ranch who lie to get their customers in the door, youre rarely greeted right off the bat, then lie again about cost and wait time (see my NTB review). ALL staff members are super friendly. When I say theyre honest to a fault, my 2008 Infiniti didnt pass inspection because one of my tires were too worn. They were right - it was and I wasnt even aware. They didnt try to upsale me on tires at all. They gave me the bill and sent me on my way. I bought 2 new tires at NTB (only because I had available credit on that credit card) - big mistake (again, see my NTB review). But my reinspection passed and now Im saving to buy two more tires at Firestone. Ive never dealt with honest mechanics before dealing with this location. They will forever have my business.

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MA

Marissa Callahan

I stopped by this place after work (6:30 - 2:30 job) due to convenience - its on my way back home. All I asked for was an oil change and state inspection. I was told it would take 1-1.5 hours. After a few walks and sitting in the waiting room watching other people walk in and leave (just shy of 2 hours passing) they finally went and pulled my car around. They started the oil change then about an hour later they brought to my attention that I had 3 out of 4 of my tires pierced with some kind of metal and told me I would not be able to pass inspection because of it. I approved for them to patch the tires and another hour passes by. Then I hear in the background one by one telling a tire patch to be removed from my account - no one said anything to me about this mind you. Another 30 minutes pass and finally I notice that my car is no longer up on the lift. Another 15-20 minutes and Im finally told my car is ready for me. I have no idea why it took so much time and confusion to get an oil changed and state inspection done. I could have changed my own oil in less time it took for them to change just my oil itself. This was an location of incompetence and real poor management. During my extended stint of waiting in the waiting area I heard endless apologies on the phone and in person to customers for some reason or another. Im pretty sure every customer got some kind of discount on their tab. Ive never had my patience tested as much as this place did - and I work at a nursing home and love my job if that means anything to you. If you value your time DO NOT COME HERE!

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SA

sachin deshmukh

Ripoff I bought all four tires from them they sold the warranty for lifetime rotation and balance went there for rotation they messed up my car it started pulling on right and wobble on above 60 on the freeway went back they checked it and the guy told the balance was off that was there fault he fixed it fine got my car same problem when I hit my brake it starts wobble went back and this time there was Latino guy he was rude and started playing games thats not because of the rotation we have to check it and we will charge you 24.99 and then the fixing cost extra all this started with the balance my car was running fine before more important thing when I went first time the guy told me it will take couples hours I said fine I will be waiting he made the work order for rotation and balance unfortunately I went outside the guy who was fixing my car he pulled my rear tire and started fixing in the front without balance I said isnt it should be balanced to then he took ed it out back out and started balance this means they dont do the work on the worked order so folks when you go please check your car whether the work you told is done right and how is car running because they messed mine real bad

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