Ashley Automotive Service & Repair

647 TX-121 BUS, Lewisville, TX 75057, USA

Address:	647 TX-121 BUS, Lewisville, TX 75057, USA
Phone:	+1 972-436-2886
Site:	ashleyauto.net
Rating:	4.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–4PM Closed

Location

Photos 30

Reviews 5

Levator Freeman

Very dissapointed. I took my 2005 Jag to get the car fixed after a bad blown hose. I was pretty confidant that my car would be good to go after the positive experience I had with them the first time I took my car there. What a dissapointment. The first time they called me to say my car was ready it was pretty pricey but I was ok with it because they did a good job before. When I came to to pick up my car I noticed there were black stains on my seat. I figured they just didnt have a chance to clean up as well so I let it go. Then I drove it off the lot. I noticed a weird sound and a burning smell but thought maybe I was just being paranoid. When my dad (who was following me) and I made a stop 10 minutes away I told him my concerns. He popped the front hood and we noticed that the plastic cover on the front under the hood was missing all of its screws and it was loose. My dad confirmed that it had a burning smell so I called Ashely automotive and they told me to bring it back in. After a little while the guy told me it was a part that had melted and that he would charge me the cost of the part to replace it. I asked him about the screws and he told me they were all broken off when they got the car (not true). I was pretty bothered but needed my car to go to a funeral the next day so I said ok I would pay it so I could hurry and get my car back. When I mentioned the funeral he told me he wouldnt charge me the part. He then told me he needed to keep it overnight. So I left. The day after they called and told me that the car was ready. I picked it off and drove it off the lot. I noticed a smell but went ahead and drove away. The next day my "coolant low" light popped up. For the next couple of days I had to keep refilling my coolant because it was leaking out. I called them again and they told me to bring it in again. They called back and told me that they needed to replace the radiator. I was already short on money but I needed a car to get to work so I said ok just fix it. When they called me to let me know my car was ready I came back to pick it up. I drove it home and once again the coolant light came on and that morning and every morning after, when I turned on my car a loud screeching noise followed it. When I popped the front hood to let my dad see and hear it, we found a screwdriver that was left in the hood and the all the coolant was gone. I was so frusterated and finally decided that after 3 weeks and 4 trips back and forth it was time to call another mechanic. This mechanic fixed the leak, adjusted the belt that they did not put on the car properly and had the car running smoothly and I only had to pay $100. I paid almost $2000 and my car continued to have problems!!! I thought the mechanics were thorough and trustworthy but after this experience I think I learned my lesson.

Tom Sams

I came in to get service for my vehicle, and I was quoted one original price. The shop only had my car for 3 days total. Everyday, I received a call from the Manager at the shop telling me that the price of the repairs was going up. I specifically told them when I dropped the car off to go in and find everything that needs to be fixed so that way I don’t waste money or have to come out of more money in the long run. Basically, he was just finding small things to charge me for like parts, then jacking up the price by adding overpriced “labor” to it. The price went from $750 to $1800 within a matter of one day. Please keep in mind that the parts probably only account for about $300 of the total $1800 price. This car shop uses the bait and switch tactics on its customers. They quote you one price that’s cheap, then when they actually get your car and start working on it, they increase the price on you and basically tell you that you have to pay for the cost of the repairs or you can’t get your car. It’s sad that honest, hardworking people are cheated out of their money by individuals who they “thought” that they could trust to get the job done. I am completely livid. I will be filling a complaint with the Better Business Bureau, the Texas Attorney General Office, The CFPB, and I will be filling a legal suit with my attorney.

Matthew Prazenka

The measure of a person or a businesss character is how they handle their mistakes or errors. I took my truck in to them because it was running rough at idle. They diagnosed a cracked Intake manifold and provided an initial estimate of over $900. I was extremely uncomfortable with this as there were no previous issue that would indicate such a severe failure. I should add I have 15 years experience managing a fleet of 60 plus vehicles so it is not my first time around the block. I ended up taking to a Ford dealer where a cracked hose and a fitting were repaired for less than $300. To add insult to injury I ask then to refund the $49 I paid for the errant diagnosis and it has been three weeks and I have heard nothing. I am not alleging that even though they had changed the oil just 2 days before it started acting up or that my IL license plates may have influenced how I was treated, but one has to wonder. The mechanic may have been having a bad day but there is no excuse for not doing the right thing by refunding the diagnosis fee. Gotta say Buyer Beware

Dwayne Ryman

Finally a Mechanic I can trust! After spending more money than I care to admit to with another mechanic, I found Ashley Automotive. Not only did the correct the "repairs" of the previous mechanic, they have since fixed the A/C on my 92 Toyota Truck with over 300,000 miles along with some other issues that were a little over my head. Last week my transmission finally gave out and due to the age of my truck a new one was not to be found anywhere. Phillip and his guys did not give up on it and got the transmission rebuilt so that I could be back on the road with my beloved truck Ive got so many great memories of. Ill take my truck to no other mechanic in the metro-plex. Even if that means I have to drive all the way cross town to get it there!

Anonymous User

I have had problems with my Beemer Betsy for a long time and have taken her to just about every qualified mech, tech and car whisperer in the book... all I get in return? a lot of double talk, professional opinions, bank breaking bills and a BMW that complains more than I do. so when my friend recommended Ashleys Automotive I was pessimistic to say the least. All for nothing, the staff are knowledgeable and friendly, taking the time to explain it all to me in terms that I understood, I was even allowed to watch while they worked. The bill was as reasonable as the amount of time it took to actually FIX my Betsy. I found my girl a new surgeon and she likes it.