Public Storage

Address:	22559 US-59, Kingwood, TX 77339, USA
Phone:	+1 832-458-1927
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 14

Reviews 16

megan letsos

This is my first time renting a storage unit and Galdys was more than helpful. She provided the needed information for me to make a decision. She was helpful on arrival to store my items. She was inviting and had a smile that engaged in conversation. My only issue is with the policy of public storage - When I signed the contract for the unit I was informed that I would need to pay renters insurance which was an additional charge not previously indicated when inquiring about the property and monthly rates. I provided Gladys with a copy of my homeowners policy indicating I had coverage off site and she reversed the additional charges. My suggestion for Public storage corporate policy is that all expected fees (including the renters insurance) be discussed up front. Additionally the rates change from day to day and the rates quoted the evening before are not necessarily the rates honored the next morning.

Wanda Perry

Hello, My name is Mrs. Wanda, I have used Public Storage in the pass to store overflow from my home I believe this is the best storage facility in the world!! However, since leasing a unit from Mrs. Barbara at the facility on 59 North in Kingwood I am convinced. Her customer service skills are be applauded a million times above and beyond the call of duty. Not only was she attentive and courteous but extremely professional. She had an immediate answer to every question I posed, she was quick when processing the lease and customer oriented. Her concern was directed towards my every need. Also the the property is always neat and clean!! Thank you "Public Storage" for Mrs. Barbara being at that particular location. I have recommended friends and family to use this facility because of Mrs. Barbaras expertise!!

Lauren Youngblood

When you drive away from a business talking about how much you loved the lady behind the desk, you think to share it with the world and corporate. Barbara was absolutely perfect! She was informative, a good sales-woman, considerate of our wants and needs, and most importantly, she related to us with humor. Something we needed at that point in time. The very day we signed a lease with Public Storage the few competators down the road seemed lazy and didnt hesitate to refer us to the next business close by. Barbara was the opposite and showed us several units and prices until we agreed on what we WANTED. Thank you so much Miss. Barbara, we consider you a friend!! Thanks, Love! Lauren and Shane

Anonymous User

Ive had a unit here for years. No real problems. The boxes get bugs in them, but thats expected with an outdoor unit. Nothing worth stealing in the unit so I cant really comment on security but weve never had a problem. I recently needed a second unit and was surprised to learn that because Ive had a unit there for over 10 years I dont get the $1 deal. If my reliability was unpredictable, then Id get the unit for $1 for the first month. Because Ive been such a reliable customer for many years, I get to pay full price. They were helpful enough to tell me that if I moved all my stuff out for 7 days & then came back I could have the deal. Im getting the new unit elsewhere.

Debbie Hoke

We have had a unit at this Public Storage for two years+ and Miss Barbara takes good care of us! Our unit is watched over and we have never had anyone tamper with it. It is a safe area to visit to get things out of the unit and she lives onsite. The unit is well insulated and the temperature of the unit has kept our belongings from heat damage. The staff is always friendly and accommodating. I highly recommend storing your valuable possessions with Public Storage of Kingwood, TX!!!

Stacie condon

Lisa provided exceptional customer service, was friendly and helpful, and made us feel very welcome. She was patient while she showed us 3 different sized units to help figure out our exact needs. She was efficient and polite, explained all the details to us, and even came to check on us a couple of hours later and offered us a different kind of dolly from the ones we had to move our VERY heavy wood furniture. She couldnt have done a better job!

Emmitt Garrett

Ms. Gladys was a wonderful help! She knew what storage was best after the reservation that Iwanted was too small. Very energetic and wonderful personality! She got the arrangements setup in a timely manner and made sure that everything was clear and understood. Thanks for a job well done. I would recommend this storage facility to everyone!! :-) Excellent Customer Service!

Drolena Pashell

I went in just to pay a bill and wow did I have the experience of of a lifetime! Ms. Gladys was so nice and professional she was so kind and really seems to enjoy her job, her customer service was through the roof! My boyfriend and I really enjoyed talking to her, she made my heart smile, so thank you public storage for superb customer service and a lovely employee

Jasmyne Adams

Service was horrible!!! We got there the door was locked and there was a sign on the door that said will be back at 4:30pm. Someone finally came to the door at 4:40pm and was very rude. She asked what I needed and I told her I made a reservation online but I was a day early. She stated she didnt have any appointments today and assisted the next customer.

Jose rodriguez

Ms. Gladys made the stress of my move go away with her ability to get us into a unit on such short notice. Her positive attitude and high energy calmed our worries and got us in and out. Its been a month and Im barley getting around to giving a review. Service like hers shouldnt go unnoticed, thanks again for the laughs Ms. Gladys

Rhonda Livingston

The Service I got from this location on hwy 59 Super Great...Ms Barbara answer the questions I ask very well. Showed me the unit that I would be renting and ask me was that ok...As well as offering me protectant covers and mold protectant....From her professional service I give her a 5 star... Rhonda Livingston

Noraa Llessurt

The personal service provided by the, Public Storage complex, was fully appreciative & entirely helpful. Assistance that was given from *the one-of-a-kind employee Mrs.Barabra; at the offices front desk, is above & beyond, making "a small stop" for the day an enjoyably comfortable one.

Vanessa Bennett

I stopped in to get information about using this facility and Lisa was so friendly and helpful. She had answers to all my questions and she offered information I hadnt thought of. Good customer service does get customers. Its not always about the best price. I will be back.

Rose Lynn Robinson

We were dealing with a rusted lock that simply would not budge. Ms. Danita Brown came to the rescue armed with determination, lubricant, tools, and an extraordinary "above and beyond" attitude of customer service that saved us time, money and frustration. Thank you!

R Vargas

Be AWARE. They just got a new system using an ipad do all the transactions. It took me almost an hour to go through the entire process. I reserved a space with the promotion online and their system could not find it . Make sure you have plenty of time and patience .

Bill Turner

This is a very nice property and the staff there is very good BUT my rental rate has gone up from $138 to $200 in 2 1/2 years. My income surely has not gone up by a similar amount in the same period. I think they are really stuffing the Customers on the rent.