West Lake Houston Automotive

3221 W Lake Houston Pkwy, Kingwood, TX 77339, USA

Address:	3221 W Lake Houston Pkwy, Kingwood, TX 77339, USA
Phone:	+1 281-360-0772
Site:	westlakehoustonautomotive.com
Rating:	4.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed

Location

Photos 11

Reviews 13

Z Mac

Ive been getting my vehicles serviced here for several years (and several thousands of dollars), lately I have decided to look elsewhere. Recently I had an oil leak issue that was resolved with a new oil pan gasket and head gaskets, no problem, I knew it was more than I wanted to do myself. 24 hours after I got my car back, my alternator goes kaput. Coincidence? Maybe. During this gasket procedure I left oil with them since it was going to be needed upon completion. Today, several months later, as I went to change my oil myself I was unable to remove the oil drain plug without damage, as it was torqued on with about a thousand and twelve foot pounds! Fortunately the threads in the pan werent damaged. Just the bolt and a ratchet. Also recently my other vehicle experienced a coolant leak. It was using coolant. Not normal. For the life of me I couldnt tell where it was coming from, yet the odor was VERY obvious and the reservoir was consistently needing to be refilled. No puddles on the ground either! Weird. Took it to WLHA and their mechanics said they too were unable to find a leak and it was good to go. It bothered me since they replaced my water pump prior to this event and I hadnt driven it much since. I took it down the road to a competitor and they located and repaired the leak. No more coolant odor nor lowering coolant levels any more! Thanks other guys!

Leslie Puckett

The manager, Kevin, was so unbelievably rude that I left the store in tears and have not been back. He followed me out into the parking lot and even the other employee working there tried to stand up for me. Husbands and Boyfriends- be very weary of sending your wives, girlfriends, or daughters here alone. I was spoken to in a very degrading way when I did nothing wrong. The customer should always be treated with respect. If anything West Lake Houston Automotive took thousands of dollars from me over the course of a year and a half when they never really fixed my SUV. Finally after almost two years they "discovered" the initial problem, only after my car had gone through 6 brand new tires. Bottom Line- yes the location is convenient, but I would not recommend this place to anyone.

Brandon Amador

Ive been to three different shops in the Kingwood area as well as my dealership for car service throughout the years. If you are looking for car care you need to try this place out. Its the only place I go to now. Their pricing is very good compared to others in the area. They know what they are doing. Most importantly, they are honest with the work they do. Which is all too hard to find these days with mechanics. If something is wrong with your car, they fix it, are honest and friendly, and try to save you where they can. Give them a try. Im sure like me this will be your go to mechanic.

Kelly Gilbert

When I first moved away from home, I started having serious car issues. I had absolutely NO idea what was wrong, how to fix it, or where to go. A co-worker referred me to West Lake Houston Automotive in Kingwood- where all her family goes. The staff did a very good job of walking me through what was wrong with my vehicle, and assured me that it would be done the next day. Everything ran great after picking it up and now I go there for routine maintenance. Definitely the place to go for any car issues!

jeff rolison

Called in to work at 3 a.m.Saturday morning, my truck broke down (Transmission). I had it towed to West Lake Houston Automotive, where i met the manager Kevin. Wasnt long after when Kevin called telling me the problem (transmission) needed an overhaul. Worked with me on the price (online coupons), and it was home that day. I was called in again at 3 a.m. Sunday morning and was able to report. Trucks running awesome. Wonderful job! I would recommend this business..Keep up the good work.

Bob Gisiner

I cant say enough good things about West Lake Houston Automotive. They replaced the clutch on my 2006 Subaru Forester and the part turned out to be defective. They replaced the part, gave me a free oil change and even buffed out a few paint marks on the bumper and doors, all at no cost. When a repair went wrong through no fault of theirs, they came through like true customer-oriented professionals. Thank you Andrew and the entire team at West Lake Houston Automotive.

Jennie Arevalo

So glad I found this place close to home. Everyone is very professional and trustworthy. I had been servicing my vehicle at the dealership until I found these guys and made the switch. Waiting area is very clean and comfortable with coffee, magazines, free wi-fi and TV available. Shopping and eateries are right next door which helps pass the time while waiting. This place really is the dealership alternative with better quality service and prices. Highly recommend!

John McCormick

I have been using West Lake Houston for ten years for most of my auto service. I have always found them to be professional and polite. When I have had concerns over some of the repair costs and shopped around I occasionally found a couple places cheaper in the short term, but the quality and willingness to stand behind the service was just not there like it is a West Lake Houston. I highly recommend this place for your general service needs.

Bob Jee

Have been taking my cars there for years and pleased with the service. Owner Tim and Andrew and staff are great especially Andrew who greets me by name as I enter the store. Recently I took the car to get check out for a road trip. They did such a good job for I normally check my spare tire air pressure and was pleasantly surprised and impressed that they had already filled the tire to specification!! Not many mechanics would do that.

Virgil Mcdonald

Took my truck to dodge to get a manifold leak fixed and they wanted to replace my whole engine also service was awful. So I took my truck to westlake Houston automotive. Phenomenal customer service. They kept me informed at all times during the repair process. Did the repair on my manifold it works perfect. They also fixed my door actuator. The locks work better than before. I recommend this place to anyone. Keep up the good work guys.

Lena Clark

I honestly wish that I could give these guys more than 5 stars. Its always painful to have your vehicle not working, but the people at West Lake Houston Automotive always go above and beyond with their level of service and professionalism. Friendly smiles, fair prices, and speedy service! What more could I ask for? I constantly recommend this place to ALL of my friends and family in the Kingwood/Humble area!

Mike Cowen

Dont go here unless you want to pay $200 to have them "diagnose" what turned out to be a blown fuse to fix an electric window on a truck. But they wanted a total of, wait for it... $600 to change out a fuse box that wasnt broke! I went to OReillys next door and bought a $3 fuse and fixed it myself in the parking lot! Sorry I ever went there to waste my time and $200.

Ch Li

Had timing belt replaced in Jan 2016. It broke in July 2016. Contacted manager Andrew and he was nice enough to honor shop warranty and replaced timing belt, tensioner, and idler pulley. Also sent over complimentary tow truck to get my car over to shop to be serviced. Good experience.