Bobcat Truck Repair

5255 FM482, New Braunfels, TX 78132, USA

Address:	5255 FM482, New Braunfels, TX 78132, USA
Phone:	+1 830-302-6280
Site:	bobcattruckrepair.com
Rating:	3.1
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM Closed Closed

Location

Photos 83

Reviews 7

And B

Worst place to fix your truck! Owner is sooo rude and so unprofessional. If you ask him a question, he just ignores you, total ignore. Seriously, what kind of customer service is that ??? Prices is not just high, its unbelievable high. They charge me 3 times more then at estimate at TA truck stop. Waiting time there to get to the shop was about 3-4 hours, so I decided to go to Bobcat to save some time. I came to change that short hose between radiator tube and engine (coolant starts slowly leaking). I can do it myself, its only 2 clamps, 15-20 min job, but I dont have a buckets to save my coolant. If I knew what shop is that, for me much cheaper will be if I just disposal my old coolant, buy a new one and do it myself. He charged me $350 for that. UNBELIEVABLE. He pressurized cooling system after repair, (charge $85. for that, even when I told him not to do it, but total ignore) and looks like to much pressure, and 2 hoses on my APU was blown. I need to go for appointment, so I decided just to close coolant valves for APU and left before they do something else. I came with one problem and they ended up causing 2 another. Can you belive that ??? When they done with repairs, owner sits in my truck with dirty grease clothing and starts warming up my truck. He just pushed gas pedal all the way to the floor and leave it like that for about 5 min. I thought my engine gonna fly away. (LOL) What kind of mechanic is that? WOW! STAY AWAY FROM THIS SHOP. This place is not worth even one star.

Victor Hernandez

Beware!!! It is really a sad situation when I had just told Dale the owner that I was in a financial crisis and instead he took advantage of the situation and billed me for four hours of labor to remove and replace a two foot piece of flex line and oil filter and still has the nerve to say he is giving me a break from supposedly six hours of labor time and two people working on it. Who in their right mind would believe such a ridiculous story. I work hard and am not out to screw anyone over, but what Dale did today was out right worse than highway robbery, unprofessional, not to mention very unethical to say the least. Just because business is slow does not mean you have to take advantage of people to maintain your lifestyle. People beware!!! You have been warned by a customer who he took advantage of. And anyone else out there let everyone you know to beware and stay away. When you are in a crisis you dont need a shop like Dales Bobcat truck repair to take advantage of the situation. And his payment plan was for me to pay part and he would keep the truck until I payed him off. What kind of payment plan is that if you cannot work cause he has your truck. How is someone supposed to pay that way. Duu!!

Ivy H

Bobcat trucking is a horrible place of business. My husband took his truck there for one problem and they ended up causing another. They dont know what they are doing and "guessed" at what the problem was. They also broke a piece of equipment stating that was the problem with the truck and it wasnt. The actual part that needed to be replaced would have only been $300.00 or so. Instead my husband had to spend over $1400.00 for a part he didnt even need plus unnecessary labor. And when my husband tried to call back to let the owner know the problem he didnt even answer the phone, what kind of customer service is that? Why would you avoid a paying customer, UNLESS you knew you messed up, which he did! They also have horrible customer service. I went into the office to ask for a receipt and the lady that was in there did not acknowledge me.. I had to get her attention and ask for my receipt. Stay away from this place the owner Dale is a rip off, cheat and a liar.. if you want to spend more then what you should on services and if you want to spend money on an unnecessary part then my all means go to this shop..if you want to keep your hard earned money then please go somewhere else!

Chris Wiggins

We have been a customer for about 15 months. We have used Bobcat exclusively for all our truck repairs; we have a small fleet of 5 trucks. They have performed major engine work on our Detroit Diesels including troublesome electrical diagnostics to minor work like, tire repair. All their work has been “spot-on” and the repairs they made for us have NOT re-occurred. They are honest people and don’t over charge. They have brought to our attention “issues” discovered while servicing our vehicles and have saved us Big Money by catching problems before they became BIG BIG PROBLEMS. We highly recommend them! THANKS BOBCAT!! Most recent service 10/8/15 We had a U-Joint go out on a blower attached to one of our trucks. We called Bobcat and told them our situation. Dale had us bring the truck over ASAP. When we got there they pulled us right in; less than 35 min later he had us back out the door. Thanks Dale!! New Millennium Logistics, LLC Chris Wiggins, PMP

Tony & Diane Rittwager

We have been taking our trucks to Bobcat repair for the last several months and we can say the service has been exceptional. As owners of a small 6 tractor trailer company it has been a nice change having our trucks fixed right the first time. Knowing that the work is warrantied is also a big plus. This week we required a road service 70 miles from shop and the Bobcat team was able to help swap out a fully loaded trailer to another tractor on the interstate without any trouble. The disabled vehicle was able to be repair roadside and driven back to the Bobcat shop without a wrecker. In summery I would say after experiencing many other repair facilities, Bobcat and our company will have a long relationship. This is due to their expertise, and exceptional customer service. Their prices are better than fair as well.

Colton Mcknight

If you want to have to take your vehicle back several times to get the job done right the first time and get overcharged this is the place for you. Flex plate went put on me on a trip to Texas tow truck suggested this place. Get back home and I have to have everything taken apart again cause they didnt replace all the damaged parts like they said they did and forgot to put an o-ring in on a new part purchased from them. So I had a river of oil coming out. They refused to have the vehicle towed back to them for warrenty work and wont refund any money to pay for their mistake. Should have known when waiting for work to be done on my truck Im seeing/hearing about return visits from other customers not fixing the problem the first time.

SMITH Fulton

Do not and I repeat do not take your truck to theses people they are total lost when it comes to trouble Shooting an Issue they are lost. They will tell its this and then that until the figure out the problem,plus they will over charge you for work they didnt even do.its about 25 trucks that stage in that yard for another company and they dont even use Bobcat repair for there truck Issue This Guy Dale comes off as a good person but hes not he lies to you and hes no diesal mechanic period . Dont take your truck there .