Chem-Dry by the Millers

2955 S Interstate Hwy 35, New Braunfels, TX 78130, USA

Address:	2955 S Interstate Hwy 35, New Braunfels, TX 78130, USA
Phone:	+1 210-651-5109
Site:	cdbythemillerstx.com
Rating:	3.5
Working:	9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM 9AM–6PM Closed

Location

Photos 14

Reviews 11

KC C

Like most of the other posts indicated...HORRIBLE SERVICE!!! They will definitely threaten, insult and treat you like trash....If I could give no stars, I would! 1. Tech showed up (in his personal vehicle) looking stoned, with equipment that smelled like dog pee. When asked about the smell of his equipment, his response was " oh someone used a sulfur based chemical in the last cleaning, I will deodorize and it will go away". Immediately, called the company, receptionist stated the same thing.....but the odor never went away. Did his best to try and uncharge me from the original $119 price to $489. 2. Tech did not complete the steps as indicated on the sales sheet. When asked and confronted with the steps, he FINALLY started to pre-vacum...but on wet carpet...AFTER he put down the chemical and grinding in any dirt or debris on the top of the carpet. Also had to use my bathtub to "mix his chemicals" and left the bathroom/tub area dirty . 3. Placed multiple wet items on my new laminate flooring....when asked about it he laughed and said it should be OK. Had to move the items myself and clean up the puddles of water. 4. Finally made him stop, told him leave my house and have his boss call me to remedy the situation; only to get a call from a HIGHLY UNPROFESSIONAL manager/owner (Robert Miller) who threatened me, told me I was breaking the law, refused to let me speak and attempted to further berate on my dissatisfaction; resulting in a hang up from me. Text conversation asking him to find his professionalism and a way to remedy the situation, resulted in him refusing further service and stating that my carpet had "urine in them" thus the smell. So unless the tech peed on my carpet (which given the entire situation, could have happened) there was no urine in my carpets. So to close: I am left with soaking wet, stinky carpets; two days away from putting my house on the market. STAY AWAY FROM THIS COMPANY.

Justin Fernandes

If want to be treated like trash, insulted and threatened, use these guys -- We called them to clean a rug. We were given a quote of $80, which seemed high for a rug, but they assured us they were the best. They came to our home today, mentioned that he knew my parents and their business and said he had purchased something from my parents before. He looked at our rug and told my wife the bill would be $327. My wife told them, unfortunately we cannot afford that price. She apologized multiple times as they stormed out thanking us for wasting their time saying they would be sure to never do business with my parents again. I had been in the next room occupied, but upon hearing the conversation, I got up and followed them out and had some words with them in the driveway. I tried to be polite, but every word out of these guys mouths was condescending and rude. Basically, if you are looking to be lied to on price and then insulted when you call them out on the price difference, hire these guys. They are the "best in the world".

Tami Kagy

Terrible service. First, they were an hour late.Then, they kept telling me that all these stains that you could only see with an ultra-violet light were cat urine stains, which was impossible. Then, they tried to upsell me to a $350 deep cleaning, saying my carpets really needed extra treatment. My carpets are in fabulous shape, and most people think they are much newer than they are. These guys are awful!!! No matter how many times I said I didnt want to pay extra, the owner kept hounding me about it. Made me feel like I was a dirty person, and I my house is generally spotless. I would NEVER hire these guys again!

Joe A

Dont be suckered in by the coupon price like I was. Mail coupon quoted 5 rooms at $129, thats not even close to what I paid. Only reason I dont rate lower is because its my own fault I trusted this business and left myself with no other options for a move-out carpet cleaning after I had already left town. I definitely would have called someone else after the actual quote if that was an option. Do yourself a favor and schedule a walk-through, solid, in-writing quote before deciding to use these guys. The end product was clean, but didnt seem like anything special as the gawdy price suggested.

Jim Thomas

Ralph and Joshua did an incredible job. I live in a rent house that had previous tenants that were multiple pet owners. Carpets looked clean when I moved in but soon began to show there true colors, if you get what I mean. Long story made short the team was professional and thorough. The carpets have dried quickly not the normal 2+ days after a steam cleaning and they look absolutely fantastic. Thus far Chem-Drys results are far superior to other services I have used in the past. I Highly recommend them.

stephanie Taylor

I found a coupon online called them out to clean my carpet and upholstery. They arrived on time and were professional. They cleaned my carpet and informed my my couch wasnt worth cleaning ( it is 20 years old).I appreciate they were upfront with me on this.The carpets turned out great and they smell great I will use them again.

Irma Garcia

First I was happy that when I called to make an appointment I got to talk to a live person. Next I was happy they showed up early(which never happens with service companies)They gave me the price up front and did the work in a timely manner. My carpets turned out beautiful and I will use them again.

trisha moritz

They answered phone and they are polite! They showed up on time! They were clean cut and spoke correct English! They did a marvelous job and at a decent price. Ill use them again and again.

Christine De La Garza

Very polite and knowledgeable. They made some very good recommendations. My 5 year old carpets look brand new again. I will have them clean my mothers carpet.

Don McKnight

They did a wonderful job. They didnt pressure me into buying something I didnt want like my last carpet cleaner did. I will call on them again.

RB M

Upfront with me. They did a wonderful job on my carpets and upholstery. I recommend them.