Williams Heating & Air Conditioning & Appliances

921 S Interstate Hwy 35, New Braunfels, TX 78130, USA

Address:	921 S Interstate Hwy 35, New Braunfels, TX 78130, USA
Phone:	+1 830-625-5710
Site:	williamsacandappliance.com
Rating:	3.7
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–12PM Closed

Location

Photos 7

Reviews 4

Mykaila Nordberg

I have had reason to work with this company three times now. The first two times, I got another opinion and another quote. Both times that I did that, these guys were honest with me to a fault. They could have made more money off of me than they did, instead they were reasonable and fair and honest and did just what needed to be done without a lot of extra fluff and flutter. This week was the third time I decided to use them and this time I didnt even bother with an estimate from someone else, I just asked them to come and make my AC work. (I knew that the unit was on its last legs last summer and Williams helped me baby it through to last one more year). Not only did they fix it, they fixed it for a reasonable price (AC is expensive but they didnt take me for a ride) and they did it in just two days!! The crew that they sent out to assess the unit was knowledgable and friendly and the crew that came to install ONLY the needed parts (they didnt try to sell me things I didnt need) was super friendly and cleaned up their mess and were in and out in under 4 hours. I would not hesitate for an instant to call these guys back out to work on anything that I had that needed worked on. Today they went above and beyond the call of duty and helped me figure out some problems that made them no money but saved me a lot of it. I saw one bad review on this company having to do with the service call not being free. Free diagnosis and quotes are NOT standard for service companies. I have to say that every time that I have called any service company including Williams, they have told me up front that the service call was not free and told me how much it would be AND that they will deduct that amount from the amount of the repair if I ended up going with them to do the work that I needed done. There is really no way around that. If they just came and diagnosed everyones problems for free then a good number of people would go and buy the parts and do the repair themselves once a serviceman had diagnosed it. Labor is not free, gas is not free, and neither is knowledge.

Katie Sioss

This company never mentioned any kind of cost to come out and look at my freezer. The technician came, literally did nothing but look at it and left. He never mentioned that we would be charged. Then we get a bill in the mail for $90. We paid $90 for your technician to look at our freezer and do absolutely nothing? We tried to call the company to explain that we were not aware that there was a fee for just coming to our house, and they didnt want to hear it. Thanks for ripping us off!

Craig McCrary

Have had the pleasure of working with Williams a couple of times and they are the honest, personable company that you look for when choosing a company to enter into your home to work. They take the time to find any issue and go above and beyond to fix/resolve any problem you or your A/C system incurred. You can stop searching for a great A/C company, as these guys are the ones to go with!

Reverend Christobel E. Hanz

This company is excellent to work with. They have a good team of trained and knowledgeable service technicians. We had a brand new A/C installed by them. We are very satisfied with the service we received and will most certainly recommend them to all of our friends and neighbors.