Compass Self Storage

159 Riding Club Rd, Rockwall, TX 75087, USA

Address:	159 Riding Club Rd, Rockwall, TX 75087, USA
Phone:	+1 903-213-2284
Site:	compassselfstorage.com
Rating:	3.8
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9AM–5PM 10AM–3PM

Location

Photos 20

Reviews 17

brandon

The office staff are nice and accommodating. My problem with this place is that after moving our stuff into storage and leaving town as planned, we were notified 6 months later that our rate would be increasing 10% per month. We foolishly thought we had a contract at a given price. No. Apparently every 6-12 months they will raise our rate, as we were told this is normal practice. I certainly understand that I cannot expect the same rate for years on end, and would expect annual adjustments to reflect inflation rates to be reasonable. But 10% in the small time frame of 6 months to me is downright ridiculous. Especially when you consider that they arent even close to full, so this was not a supply and demand concern. I dont even understand the point of signing a contract. My advice? Go somewhere else, we should have been warned that this would happen every 6 months. I will be moving my stuff out of this place as soon as I am able.

Gerald Jones

Have been a renter here since the beginning before compass bought out the old owners. The staff old and new are great the facilities are great. However the Rent For My Unit Went from 200 a month to 400 a month under new owners with no end in sight of them raising the rates. 14k a year is Too much money to pour down the drain. My solution I sold my house and bought a place with twice the size metal building and save 200 a month. Great place if you got money to burn.

Shane Grimm

Great storage facility! Staff is very professional and courteous. The level of service is top notch. Yes this facility is a little bit higher priced but you get what you pay for. If you dont care about having someone present at the facility each day, or if you dont care about cleanliness, or security then go where its cheaper. The prices arent that far off compared to the competition near the area, and you wont find better service.

Richard Miranda

Great people on site, good clean premises and a whopping 48% increase in prices in a 24 month period. When I spoke to a owners representative, about the high increases, he told me not to complain, they could have raised the prices even more. I am looking for a substitute storage facility. The arrogance from the ownership is just not what I am accustom to and I dont need Compass Storage. It needs me and other loyal customers.

Rick Wragg

The experience has been awful since Compass took over. They have raised our rates at every opportunity since the takeover. Probably 3 times now. They also are just a cold corporate face now, no leeway on anything. Just be wary and know that they will do everything they can to get every dollar out of you. I would never rent from another compass facility again.

WESLOK JAIMAZAUN

Clean facility. Excellent service. Very professional. Witnessed the customer before me arguing and the manager Ashley. She displayed amazing skill at diffusing the situation and the customer saw he had made the mistake not management. Not your typical storage facility by any means. Very welcoming and always very helpful.

Jonathan Kretchman

The nice lady behind the counter provided excellent customer service! She went out of her way to assist with finding a replacement truck when the customer before me ended up keeping the truck I had originally rented much longer than anticipated. Very nice people to deal with, and excellent customer service!

Susan Sacknoff

The facility is very nice and clean and the staff are the best. I am disappointed with Corporate though, every 6 months there is a rate increase and if this continues I will need to find another storage facility.

Kenny Phillips

You can expect the rates to go up every six months! Expensive!! We like the cleanliness and ease of storing our belongings in this facility, but be ready to Pay alot more that the other self storage places!!

Michelle Ghormley

If youre looking for clean, well-secured units, this is the place! The staff is not only friendly and helpful, but they go out of their way to make sure your needs are met. I highly recommend this facility!

Jim Christensen

Clean facilities, very competitive prices, really nice staff. I highly recommend you drop in and check it out. (used RV parking spot)

Todd Martin

Rented a 15 U-Haul.....Truck was great.....Service and folks at Compass were outstanding and friendly.....will use again...

S Holt

Very helpful staff and so clean and nice. Rented a Uhaul and they were so helpful! Highly Recommend!

Norman Edgett

Very nice to deal with. Clean units. Professional staff. Thanks alot !!:)

Roy Solis

Ashley and Lizzy are the best!

The Stylish Mom

Such lovely helpful people!!