Paul D Hooks Automotive Inc

2466 Babcock Rd Unit 116, San Antonio, TX 78229, USA

Address:	2466 Babcock Rd Unit 116, San Antonio, TX 78229, USA
Phone:	+1 210-595-9912
Site:	sanantonioautorepairservices.com
Rating:	4.1
Working:	7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM 7AM–5:30PM Closed Closed

Location

Photos 13

Reviews 4

Anonymous User

The worst kind of people!!! The SHADIEST mechanic you could go to! My car was towed there last october to have the fuel pump assembly replaced. They called and told me to pick up the car and when i got their they made me wait becuz they had to go to the store to buy the part- not only had they not installed it, they didnt even have the part! This september i took my car to the local mechanic who said my fuel pump needed to be replaced. I told them not to fix it becuz it is still under warranty at Hooks (Crooks). The same day that i picked it up from my local mechanic i drove to san antonio to have it fixed (from Houston). I left the car their for the weekend and when i came to pick it up Cody handed me the keys without saying a word and walked away quickly. I had to get his attention and ask WHAT HAPPENED? He said their was nothing wrong with the car. Their was obviously something wrong becuz it was performing horribly and it had an extended crank when i turn the key. So i called the mechanic where i live and he told me to ask the guy to hook up a gauge to the fuel pressure to see what the readings were. To make it simple-- when the car is turned off the pressure is suppose to stay near its running pressure for about 15 minutes. When they hooked up the gauge to my car and i turned the car off, the pressure IMMEDIATELY dropped to less than half of its running pressure. He tried to convince me this was normal!!! HAHA. Not only does common sense tell you that a high pressure system shouldnt leak, I showed him the regulated guidlines (that my mechanic faxed over) that state that it was not normal. He still refused to honor the warranty on the fuel pump assembly. I was tired of arguing and had to be back in Houston for work so i went home. The Credit card company will not reemburse me becuz they cannot reemburse people for warranties that are not honored by businesses....So guess who is about to take them to court! :D On top of all of this- i had the part replaced at a different mechanic who charged me 316 dollars...guess how much they charged me last october.... 455 Dollars....

Kevonna Lee

DONT COME HERE.3 weeks ago I went to Paul D Automotives. They fix on a number of issues because my car ran hot. Well the first week I didnt hear from the company. I had to contact the company come to find out he was out of town. Well the employee told me one price and when I made it there it was an higher price also I asked since they went under the hood would everything will be under warrent. The employee said yes. Well 5 days after receiving my car my check engine light came on. I returned it and the same employee had told me that my engine was running cooler than normal. I asked is that good or bad thing. He then replied no and Ill just turn off the sensor and if it come back on we will check it. Well I went to visit my mom and the check engine came back on. I took it to my mom mechanic just to find out they didnt replace my thermostat or even put one on. I was afraid to get on the road because my car was hot so i had to get replaced. I took back to Paul D hooks the following week because I was so afraid to drive the vehicle that My Mom drove it. That following week and it ran hot again. I took it back and he told me that he was going to refund me the money that took me to get the thermostat. Oh also my mom mechanic told me that the crank seal was broken.Today I went back and just to find out my crank seal was broke. He wanted me to pay labor once again under the negligence of his employee he wanted me to pay full price which was 663. I ask for the money back on my thermostat. He gave me a check for $40 BTW I paid my moms mechanic $177.55. I left and told him I will be take him to court. I trust him with my vehicle and money. Overall he charged me 2310. I wouldnt dare give him star bUT i had to in order to give a review. This will a bad business decision if u come here.

Nathan Supinger

I recently came to this place to get an estimate to get my vehicle fixed. The man at the counter with his two dogs, this info is so you know Im an actual customer and not a competitor. Quoted me at 7 hours labor for $470 dollars, when I told him no he said your more then welcome to try doing it yourself and see why its quoted like that. Well boss I did and it took me, someone with no mechanical experience only an hour. So as a business owner myself, if my employees take 7 hours to complete a job that should only take 30-45 minutes with someone that supposedly has experience. Id be looking for some new employees otherwise your just overpricing your customers either way you are in the wrong as a business and a manager or owner, whatever you are. Good luck on running your business, but in my opinion you need to go back to school to learn about improving your pricing and time management skills. Also, another question do your employees get paid by the job or by the hour. If its by the hour Id be milking your clock too. If you pay by the job your employees are more app to finish it faster so they can stack hours. So, hmm if you charge for 7 hours and only takes me an hour I still have six hours to work and stack my hours for less of a wage, then if I milk it being paid hourly. Instead of gouging your customers prices you should think of alternative ways to save on your expenses. Labor is one of the highest, your rent/mortgage should come next. If you dont know these simple things why are you in business, go flip burgers or spin a sign on the street, doesnt take much to figure those two jobs out. Might be ideal for you.

Michael Porter

Paul, his staff, and his son are all very good to work with in regard to very professional as well as timely repairs to ANY auto or truck. They cam to us on a personal referral from a long time customer that supports numerous vehicles for a mid sized company with excellent results. We did NOT mention this "connection" when we had a major problem with our work car 12 26 2013 and he along with his professional really resp. promptly to an odd problem, they got us to work on time and got to work on the problem. They were able to "take the total " approach to the problem, Fix IT , and stay after it with follow up AND "Second effort!" when another issue came to light! #Everyone seems to know how vital working folks "RIDE" is and take the best ACTION at a very fair price. I am able to save $1000s of dollars by purchasing high mileage top line cars with the professional" support of Paul Hooks Automotive! For those that take this "re use" policy towards "mature" LOL autos a truely "GOOD and Honest" old style shop like Paul Hooks is THE WAY TO GO! DMC eom Finis, NOTE they are open at 0700 till 1800 , aka "the walk the talk"