|Address:||1612 Bruce Way, Seagoville, TX 75159, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours|
I was bamboozled. Played. Hoodwinked. A technician named Mike showed up at my door with his colleague. He didnt even have the decency to speak, let alone introduce himself. His colleague, however, displayed normal demeanor when he greeted and introduced himself. Mike is nasty, rude excuse of a man. I wouldnt be surprised if he is racist with the way he looked at me when I opened the door, like he was surprised to see a non-white living in my neighborhood. He had a very bad attitude the entire time, and was acting so impatient like he didnt even want to be there. He submitted his "work" order to the insurance company stating that there was a "denial of access." Which denial of access, you ask? Movable bathroom cabinets. After working on 1 out of many bathrooms, he walked passed me--without saying a word of course--and sat in his van for 40 minutes or so. Then, he walked his large self back to my front door explaining the "work" he performed, mentioning only 1 bathroom. When I asked why he didnt work on the other bathrooms, he stated "because the cabinets are in the way." I told him that I could move cabinets in less than 2 seconds. I also asked him why he didnt mention that when I initially showed him the bathrooms. His sad reply was "I can only do what I can do." In other words, poor big big baby Mike didnt want to come to work today...or he skipped his lunch so hes cranky wanky. The reality was, he could not fit his very large body in space that needed work, and instead attributed his sorry attempt at "working" to our "denial of access". He never even asked me to move the cabinets. Moreover, throughout the many years my family has been in this house, the companies who have worked on our bathrooms have never made that an issue. So why now? With that "denial of access" story he gave to the insurance company, I was unable to immediately request a different company through my insurance. This is how SDL makes their money--by attempting to lock people into extra "work" that needs to be done, or return visits from service requests. I would rather pay cash for a better company with better reviews, better employees who actually execute good work, and provide much better service than this boo boo business called SDL. Im done with their shenanigans. Much more to this story, but so little time. SDL and their "employees" are to never show their faces at my house again. Zero stars for SDL as a company. Negative five stars for weak baby Mike. Mike, I hope you finally ate your daily wheel barrow of lunch today.
Ok, AHS sent this service company out when I was having problems with my water heater. The technician came out and found that I needed a new water heater, but told me that I needed to provide an alternate access site (ie., make a hole in my ceiling or roof, or put more flooring in my attic at my expense). He contacted AHS and they agreed to pay for the water heater. SDL then stated that there would be a $901 out of pocket expense because several items needed to be changed out. Water line mod, Gas line upgrade - code, T&P modifications, Permit, Disposal Fee. And that I needed to provide alternate access as it was going to be too hard for them to take out the old and put in the new. I told them that a plumber did this 6 years ago without any issues and without any additional fees, all covered by AHS. The plumber left and I went into the attic to find that he had broken the T&P valve and that he had step on a portion of the ceiling and caused a crack in our living room ceiling. I immediately call him back, but he said he would not come back to look at the damage and he stated that I must have stepped on the ceiling and cracked it. I contacted both AHS and SDL. AHS doesnt cover damage by a supplier and SDL has yet to return my call about the incident. AHS is sending out a second plumber at our request. It was obvious that SDL didnt want to replace this water heater and hence he added all of the add-on fees. I wouldnt recommend this plumbing company for any service to anyone! I am also considering cancelling my AHS contract which I have had since I have owned my home (10+ years), as this insurance may not be worth the annual cost, especially if every time I use them, the suppliers are going to add on various fees.
BEWARE AHS CUSTOMERS- DO NOT USE THIS COMPANY. If your experience is like ours- SDL will convince you that work needs to be done that doesnt. They will then quote you $2300 to do work that they will not actually do. You will continue to have a problem. They will lie to you and mislead you. They will continue to send someone out with inadequate equipment to unclog the pipe and continue to try to suck money out of you. CALL A LOCAL PLUMBER WITH AN EXCELLENT GOOGLE RATING- read the reviews. We trusted who AHS sent out and we should not have. We are currently in dispute with this company and have filed with the Texas State Board of Plumbing Examiners- if you were scammed by this company, please do so also. THEY NEVER PULLED A PERMIT, and they ARE REQUIRED TO. They completely scammed us and took our money. We had a local plumber come and clean out the clog with the appropriate equipment with a blade- they said that it was never cleaned out properly by SDL- they had to go through a lot of tree root that should not have been there if SDL would have actually cleaned out the line. SDL just punched through the clog so they could scam us and take our money. The local plumber did not even use the cleanout that SDL plumbing said we had to have. They said the cleanout was useless and not needed. The local plumber only charged us $109 and actually fixed our problem!!
SDL came out to perform a repair a clogged line through our American Home Shield warranty. The first time they came out they ran a snake and we were told there was no problem with the line. The issue was not resolved and the line was still backing up the following day. We called AHS once more to have the issue looked at again. SDL came back out, but this time the tech told us that there was a break in the line due to an old pipe corroding. The tech (who was very friendly) then said they would call AHS to schedule a camera to determine how best to repair the line. Later that day we received a call from AHS stating that SDL had informed them that there was a break in the line due to foundation issues. Furthermore they stated that there were cracks in our ceiling, interior walls and exterior walls. None of this was true. We purchased the home just a few months prior and had an inspection on the home and foundation which found the foundation to be in good shape. There are zero cracks in any of the areas that SDL reported to AHS. I am not sure what SDLs motivation for lying about the state of our home is. But it is very concerning that AHS would contract out work to a company like this. If the next contractor isnt any better we will not renew our AHS contract and certainly will not be using SDL again.