|Address:||308 U.S. 80 Frontage Rd, Sunnyvale, TX 75182, USA|
|Working:||Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Open 24 hours Closed|
Back in Nov. 16 we bought a brand new unit. Our old one gave up on us and we had to contact a air service company. Im a huge ratings person so we decided on extreme air services. The ratings were almost all 5 stars. We dealt with such a helpful and courteous guy named Chad. Chad walked us through the process and immediately got our respect and gratitude. Last night, Friday 6/9/17 our unit stopped cooling. It being summer time we didnt waste time calling extreme air services at 10:30 at night because of the warranty guaranteed and knew our service would be done that night. Well we were actually told by dispatch no one could get to us until Monday, my husband insisted someone come tonight and she then told us she would call us back. After a half hour of waiting we called her back. This was back and forth calling her about 3 times till we finally got her to tell is a tech would come out. By this time it was too warm in the house and we had to drop our kids off with friends. During the travel we spoke to a technician named Joey who was told by us, we would be back and the reason. Before we could get home, we got a call telling us he was about to leave. Mind you it was about a half hour later after we talked to him letting him know what we were doing. We made it home before he left and he was sitting in his car and my husband asked him what did he figure out, he was very short and not tolerant of our situation. My husband asked him if he wanted to come inside and he said no, told us the part he was needing was having to be ordered and wouldnt come in until Monday. It was Fri and warm and very humid after it rained then he left. We called dispatch back to find out who was our sales rep who initially sold us our Trane. We forgot the sales rep name, but found out after asking It was Chad. We spoke to Chad and again he was so very apologetic, understanding and desperate to help us in any way. He stated we needed to request dispatch to put Sam on the job the next day and he would come by himself with Sam. He called us the next day to tell us they were on their way and assured us we were going to get our air fixed no matter how long it took. Sam and Chad were absolutely the best and saved the day!! I was going to give this place 2 stars until Chad made sure to rectify and make things right on our warranty with this company. Thank you Chad. You are awesome once again. Sam, thanks for coming out and taking the time to fix our issue today.
17-Jun-2016 XAS installed a new unit for me Fall 2015 and came to service again Summer 2016 since the unit wasnt working, ALL SERVICE FEES MUST COME FROM "THE BOSS" and WITH LITTLE EFFORT YOU CAN SAVE YOURSELF HUNDREDS if you raise a stink. These are AC services- not the going rate of Lobster, the techs calling "THE BOSS" and coming back with different $s is not worth it. Id like my home to be serviced- not feel like Im buying a car. After 2 TERRIBLE experiences no more... In the Fall they wanted to charge exorbitant rate, however after calling 2 other companies WITHOUT giving them a lower rate to price match to they came down 500$+ who knew 6 minutes on a phone in front of them could save you so much money- maybe they decided it wasnt worth losing our business on a Sat with 3 techs at our house?? This is after waiting WEEKS to get the unit we wanted which was considerably cheaper than the MUCH MORE expensive unit they had in stock. Had to call at least 6 times over 6 weeks [SEP-OCT] to see if our unit had come in or not, and finally, "Hey, your units here, we can schedule your service now." Summer 2016- unit is not cooling, tech comes by and says that it will take 1-2 hours to replace motor, but is finished in 20 minutes. (Since we had the part ($150) already installed, we were charged 310$ versus the normal $600 for part and labor, so generous for 20 minutes of work) THEN THEY WANTED TO CHARGE ME 130$ TO "COMPLETE THERMOSTAT WIRING" WHEN ONE WIRE WAS LOOSE. I said absolutely not and hooked it up myself in front of him. UPDATE 17-June-16: Owner, Eddy, and one of his better technicians came out at 9pm to sort out the situation and find a solution. It turns out the "Ceiling Saver" water sensor they installed with the new coils in 2015 was shutting off the entire system, as it is designed to do, when your drainage pipe is clogged. The 1st tech this morning had no clue, did not fix the primary issue, but gladly took $310. I am glad we now have AC, just wish it wasnt such a headache to get it done properly. Eddy made a partial refund, and only charged for clearing the drainage pipe.
Xtreme Air Services deserves a 5 star rating. I was in the market to replace my HVAC that was 36 years old! I did my due diligence getting bids from 4 different companies. Xtreme Air was not the least expensive of all my bids. But they were competitive. I selected them based on their product selection, knowledge, thoroughness and professionalism. I also like that they are family owned. During the bidding stage, Chad answered every question and detailed the installation process. I thank him for walking me through how the system was going to work and how its efficiency would save me money on my utility bills. The install crews, under the competent and polite direction of Roland, did a great job. Chad and the entire Xtreme team were focused on solving some of the cooling issues that were a particular challenge in my home. I appreciated that they took great care to insure all was running properly prior to their departure. Chad followed up after the install to see that all was done according to their high standards. Overall, I am extremely pleased with Xtremes technical expertise, respect and professionalism. I would highly recommend them. Update: I recently had service calls from Sam H. and Brooks. Both did an exemplary job and went over and above to insure my system was working properly. In addition, they do an excellent job of interacting and explaining everything I need to know during the service call. Both Sam and Brooks went above and beyond. I think that Xtreme Air has one of the most prompt, responsive customer service systems I have ever experienced with any company. When I call I get immediate assistance. And they are available 24/7 to take calls. I am very happy that I selected Xtreme Air for my HVAC provider. I would give them a 5 star rating for the second time and recommend them to everyone. Their people are well trained professionals and genuinely care about their customers.
What a day! I felt compelled to share my experience with Xtreme Air Services. These guys are hands down the best HVAC company you could ask for. Today, I woke up to an 80 degree bedroom and a failed coil/compressor. With it being a Saturday and a holiday weekend I thought I would be pretty much screwed to get it fixed. My suspicion was confirmed when my regular (EX) HVAC company showed up and told me my compressor was fried and that they could not get one till Tuesday. Additionally I have a medically dependent daughter and have round the clock care givers in my home and though I pleaded with my current company to make a few calls they just shrugged and said there was nothing they could do. Frustrated, I began to call company after company and one by one was shot down, told that if I really needed a compressor there was no one open and I would have to wait. I almost gave up and began to implement an emergency action plan when I came across Xtreme. Sarah answered the phone and was great, genuinely concerned about our situation she put me in touch with Brooks who turned out to be one of the hardest working men Ive met in quite a long time. He put my mind at ease on the phone and said he would be over shortly and not to worry. If needs be, someone would just have to open up to allow him to get a compressor. Well thats what happened. After Brooks verified what the problem was he had a wholesaler open up so he could get the needed equipment . 6 hours later he just left. Companies and folks that go the extra mile for their customers are in short supply these days. Thanks Brooks! Thanks Xtreme! You have a customer for life!