Colony Car Care

Address:	7319 Elm St, The Colony, TX 75056, USA
Phone:	+1 972-625-8008
Site:	colonycarcare.com
Rating:	4
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 9:30AM–12PM Closed

Location

Photos 14

Reviews 8

Nakisha Sherrard

Very disappointing! If I could give him zero star I would. My husband took his work van to Fernando to ask about possibly doing work on his van. Fernando advised him of the $90 diagnostic charge. My husband decided at that time he wasnt going to do it. The following day my husband took his van to Fernando and told him to look at his truck. Come to find out it was a tire my husband needed. My husband went to pay Fernando and he stated that this one is on the house. My husband told him well Im going to have my wife bring our truck to you to get a transmission mount put on. Let me stop here. I was told by another mechanic at another shop I needed a transmission mount but we decided to take it to Fernando. I get to the office and Fernando takes my keys and begin working on my truck. He completes the work and comes into the office to tell me that it wasnt my transmission mount its my engine mount. He also stated that the transmission mount was stressed but the knocking noise we hear is because the engine shifts when we take off. I paid him and left. I informed my husband of what happened and he went back up to the shop to talk to Fernando. Here is the problem. I cant blame Fernando for the misdiagnosis, that was the fault of the other mechanic, however, Fernando being the mechanic he is should have stopped doing the work once he took the transmission mount off and noticed that it wasnt the issue. Fernando advised my husband that he didnt notice the knocking noise until be backed out (after the work was done) but Im not seeing how that is true because when he pulled the truck in he would have felt it if he didnt hear it. So I just feel that he should have stopped once he took the transmission mount off and noticed it was "stressed". Meaning it wasnt anything wrong with it. Have some kind of integrity! Money was not an issue here. Either way Fernando was going to get paid whether he put on the part or stopped the work because he noticed that the issue was something else. Then had the nerve to say "YOU PEOPLE"! Just disgusting! Will never go back there and since "YOU PEOPLE" meaning African Americans are problem Im going to make sure that this is known. Fernando, I dont need a reply because at the end of the day you were wrong. You got paid so you are good.

Michael Froseth

After having a bad experience I called Colony Car Care and told them about my car and my problems. I was told by Pete to bring my car in and have it looked at. I brought my car in and explained the issue I was having. He called his boss who was then told he would not even look at my car and that I had to leave. I have never in my life heard of a business out right refuse business without doing its proper due diligence. They had no clue how big or small the issue was, and just refused to work on my car because "they didnt want to ruin it". Why are you in business if there is a chance you are going to ruin a car?? And if thats the case, wouldnt your employee say that over the phone, before I drive over to your shop? I have never written a review on a company but this experience was by far my worst, which is unfortunate because I am a local resident who lives right across the street from this company. May I suggest at least trying to solve a customers problem, maybe by giving some insight or even a suggestion as to how to get help. Not just shove them out the door. Hell, you charge $90 for a diagnostic and yet you couldnt even do that for a customer? Im sure they have done great work for people, but my experience was by far the worst I have ever had with a company.

Bradley Renfro

My 16 year old radiator went out on me. I might have tried the job myself but I wanted to trust a professional to do it for me. He estimated a fair price and charged what I expected. The coolant system works as it should now.They did the job I needed and a little extra. They even cleaned up the powersteering fluid I had all over the engine, and replaced a clamp on a powersteering hose to cut back on the leaking (rack and pinion leaking). Before I drove off he reviewed everything he did to my car and gave me some advice on other questions I had. Their garage is clean. They were prompt, professional, and friendly. I would recommend this auto shop over any down main street. My only regret is that I had to take my car to a shop at all.

Angi Charles

As new residents of The Colony, we were looking for a dependable mechanic that we could count on and take all of our cars to. We thought we had found that. However, after spending $626 to replace a throttle body on my Ford Expedition, I didnt even get 10 miles down the road before the check engine light came on and the car was coughing and sputtering. We discovered that a vaccuum hose had been left disconnected and another code came up now. My husband took it back to them and asked about the hose and why this new code only came up after the repair. Fernando became very defensive and wouldnt even give a quote for the repair that was now needed. We took the vehicle somewhere else, and will NEVER be back to Colony Car Care.

Anonymous User

Colony Car Care has a long standing business history with certified master mechanics. Only uses the highest quality parts. All repairs are performed meticulously. This company builds its business on customer loyalty by being honest (only performing necessary maintenance items) and doing the job right. This is why for the past 8 years I exclusively used Colony Car Care for the maintenance/repair needs of my Volkswagens. I have taken cars to the dealership before and had problems. No need to worry when you take your car to Colony Car Care.

Sheila Allen

We have relied on Fernando at The Colony Car Care since 1999, and he has kept our older vehicles running reliably, always providing excellent service and expertise. He speaks English in a CRYSTAL CLEAR manner and explains well when discussing details about car repairs. We trust Fernando and have confidence relying on him, based on his track record with us as well as from what we have heard from friends and co-workers. Its great to have a resource like that here in The Colony.

Linda Guiette

It is a little hard to find them, but well worth calling for directions. Fantastic service, great work, and we have needed our vehicle back quickly and got it right away. They have been in business here for years and definitely there is a reason for that. They do not "suggest" extra repairs that are not needed. They fix the problem right and will help you economize on repairs if necessary! Thank you Fernando!!

Tae Clough

My car was overheated and NTB told me the cooling fan went out and cost $505 to replace which include all kind of test. I brought the car to Fernando next day. He added coolant and tested the presure and everything was fine. And he did not charge me anything! He is honest and very reliable business man. I recommand anybody who has older car to come to Colony Car Care! Thank you Fernando!