Firestone Complete Auto Care

3400 McNiel Ave, Wichita Falls, TX 76308, USA

Address:	3400 McNiel Ave, Wichita Falls, TX 76308, USA
Phone:	+1 940-757-0513
Site:	firestonecompleteautocare.com
Rating:	2.6
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–5PM 10AM–5PM

Location

Photos 14

Reviews 16

Nolan Vines

My wifes car was neglected pretty heavily by the previous owner and her heater recently went out. While replacing the thermostat and topping off the coolant I noticed the coolant system was full of rust so I had called around getting prices for a coolant system flush and Firestone quoted me ~$93 after tax. I set an appointment for 1PM to bring my car in and was told it would be about an hour to an hour and a half to complete the service. When I arrived, there was some kind of confusion about me leaving the car because it was checked in as a "drop off" and as a result it didnt get started for another hour or so because the technicians that could complete the service were allowed to go to lunch. When the service was completed I was told that the car might need additional flushes to fully clean the system because it was still pretty bad. The store was fairly busy and by that point I had been sitting in the lobby for close to 3 hours so I just paid and took the car home. On the way home I kept getting bursts of power from the engine and upon arriving home I discovered they had completely overfilled the coolant system and coolant was leaking all over the engine bay causing the belts to slip. They werent kidding either about needing more flushes because it looked exactly the same as before the service. I ended up doing the flush myself, something I was trying to avoid doing on my day off. Doing it myself I discovered there was likely no way they pulled the drain plug off the bottom of the radiator because undoing all the screws on the plastic shroud covering it, a bunch of grime and dirt came off that would have come off if they had done the same. After draining the system, filling it with water, letting the engine warm up to open the thermostat, then doing a running flush of the system I was able to get the water to run clean. I then drained the whole system, replaced the reservoir, and refilled the system with coolant. By this point the customer service line was closed so I called Firestones customer service the next day and lodged a complaint about not getting the service that I felt I asked for and the representative said she would contact the store manager and he would have 24 hours to get back to me. 27 hours later I hadnt heard anything so I called back and got another representative who said she didnt see where the first rep actually called the store. So she got me in touch with the service manager and I explained my issue with the poor service I received. He explained that the way they do a flush is with a kit/machine they hook it up to and they wouldnt run it multiple times to get it clean, they would just do it the one time. I retorted that had someone explained that to me I would have never dropped my car off for service because the intention was to clean out the system, not do a useless flush that doesnt fix anything. He did offer for me to come back in and he would "see what he could do". I did end up going back in about a week later and he refunded the full price of the service, so no harm no foul I suppose. My poor experience with the service itself aside, everyone was kind and friendly and ultimately they did perform the service I paid for but I feel that they could have better communicated the scope of their service better to me, or upon looking at the rusty coolant explain to me that it may take several flushes instead of just doing the flush I asked for and saying essentially "Well we did the flush but its not clean. You can keep paying us to keep doing it though."

I Stephenson

I have had several services at Firestone. Initially I was given the wrong diagnosis for a noise my car made, but I have returned several times after that and service was great. Normally services have a warranty which allows you to return if something was not completed well. I have had brake jobs completed, alignments, complete diagnostic test for lights that came on in my car. Ive had no trouble with the work done on my car. Services may be a bit pricey, but one can always check online for coupons. Overall, staff is friendly and helpful. Its usually busy, so it helps to make an appointment.

Taylar Abila

Ive always used Firestone, and a couple of days ago I couldnt get my car to start, so I got it towed to this destination. They fixed it, and called me the next morning. I was happy that it wasnt anything crazy. Paid for it and left. I go home for a few hours and then when Im about to leave for work, what do you know, it wont start!!!!! I basically paid to take it off the lot!! I wont be returning after this situation is resolved!

Cody Milner

Took two and a half hours to patch a flat. They changed my valve stem even though I specifically asked them not to, and put the wrong valve stem in. Staff (especially Stephanie) was extremely rude and I was charged $7 for balancing when I didnt have my tires balanced. Id suggest you go ANYWHERE else.

Craig Noble

I have tried to use them twice and left due to customer service. Took 2 hrs for a scheduled oil change for my dad. Dont plan on using them again.

Nicole Sutherland

Great service. Always busy long wait time. Seems they could move faster. I know they do in bigger cities.

Shane Riley

Made an appointment for an oil change. Said it would take about an hour, and its been 2.5 hours so far.

Lance Goeman

Great work done on my vehicle at a reasonable price and convenient location

Katie Maxwell

Rude staff, and took a substantial amount of time to put on tires.

Jenna Baker

8 hours for a tire rotation and alignment. Need I say more?