Gunthers Comfort Air

81 S 700 E St, American Fork, UT 84003, USA

Address:	81 S 700 E St, American Fork, UT 84003, USA
Phone:	+1 801-756-9683
Site:	gunthers.com
Rating:	4.8
Working:	8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM 8AM–5PM Closed Closed

Location

Photos 47

Reviews 8

Mr TKH

Talk about profession experience. I am extremely impressed with Gunthers and their willingness to ensure customer satisfaction. I received 3 bids for a home furnace replacement. 2 came in $800 more expensive than Gunthers, and all for a name brand furnace with the same efficiency rating. Best of all, throughout this experience, was the companys desire to ensure everything was properly taken care of. From and engineer coming on site to properly evaluate and design the new furnace fittings, to calls from management to follow up to ensure everything was working as promised. I was shocked how well they dealt with a minor problem during the install. On the second day, one installer accidentally knocked over a small ladder onto my water softener--which broke off a valve part. When the accident happened, the installer quickly told me about it and said they would resolve the problem. It took a few days without soft water, but the company made sure they sent off my device for repair and to ensure the cost was covered. Senior management even called back several times to ensure everything was working properly. I am extremely impressed with their attention to detail, overall customer service and solid knowledge of all-things HVAC--and willingness to repair the accidental damage that was done--and without hesitation. Again, very impressed. I would use again, and without hesitation.

Lee & Kay Pierce

We have had a service contract with Gunthers for several years and have always been satisfied with their service. We never needed anything beyond the usual tune-ups until today. I thought that having a service contract would give some kind of break/benefit if I needed a repair--but oh no-no-no. You do get 10% off the repair, but get ready for an outrageous bill regardless! WE needed a new capacitor. This was a repair that took all of 15 minutes. And the bill--$167! Try $80+ for the part and $80+ for the service call. That was after the 15% discount. By the way, now that we know that the capacitor is most often the problem, we will get our own and do the repair ourselves at a whopping $20 for a new capacitor--an expensive and valuable lesson. Wow what a mark up for a part! Now for those who would say, "well thats the going rate" think again. When Gunthers did the tuneup on our furnace, we were told we needed a reinstall as the furnace and filter had not been installed properly. This was true, but they wanted roughly $3000 for the reinstall. We had another HVAC company that was also highly recommended give us a bid. It was less than half that price for the same work. Needless to say, we went with the second company and have not regretted it. Gunthers is good but be prepared to pay A LOT!

Marsha Worlton

After another company came to my home and informed me that I needed a "new" furnace because of high (850) carbon monoxide readings, I called Gunthers for a estimate to match the first company for a new furnace. When the Gunthers salesman came out it was determined that in fact I did not need a new furnace at all! It seems that the first technician opened the gas valve and then falsified the carbon monoxide readings in order to sell me something I didnt need. I like the fact that Gunthers technicians are clean cut and honest. They do not work on commission and that helps them maintain their integrity. They explained the process of the furnace as a stood by and watched them and they showed me what had happened to have the high reading. They helped me understand the importance of carbon monoxide monitors in my home and I ended up having them install two of them as I did not own even one. They took the time to make sure everything was working properly and were up front with the needed work and the costs involved. I was so impressed with the company that I will be using them from now on. I trust them to do what is needed and no more.

John Bezzant

My impression of Gunthers (company): Pros: 1. The people are very courteous and competent. 2. The workers arrive within the agreed upon-time. If they are delayed, they call me or my wife, and we arrange another time that same day or another day. 3. They are careful to clean up the areas where theyve worked. 4. Their prices for labor and parts seem to me very reasonable; however, I emphasize that I have not done careful competitive pricing. Cons: 1. While at our home, the workers have politely, but firmly, repeatedly declined my invitations to clean the entire house and yard, clean the laundry, iron some clothing, and clean the dishes. Apparently it is company policy to not acquiesce to cheapskates and tightwads and Scrooges: Are these fraternal or maternal linguistic triplets? 2. David Grace on rare occasion profanes, but not without cause. My > 15 years experiential summation: Wonderful people, wonderful work, wonderful company. John Bezzant Pleasant Grove, Utah

Spencer Merrill

This was terrific service provided by Gunthers. Several things worked well. First of all they arrived exactly on time, when they said they would, for the initial estimate. They were then able to schedule our repair sooner than they originally thought. The repair was started 1 day after we confirmed the repair and accepted the bid. Again, they arrived right on time to begin the repair and then actually found a better solution during the repair that ended up being less expensive and quicker. The repair was completed that day and since then our furnace has worked great and we are much more comfortable. I am fairly conservative with my compliments for contractors, since weve generally struggled with them, but Gunthers was very professional, helpful and innovative. Basically what you would expect and hope for. Great service.

TK Chri

Have been a customer for about 10 years now and am very satisfied with all they do. From installation to semi-annual service checks, they are very clean and careful when working on my equipment. Kevin has been the service tech that has come most often. He is very thorough, and explains what he is doing. He has helped me look for things that I can find that might be a problem or would cause a problem so I will know when to call. They are also absolutely honest in dealing with me. They had a fantastic price on purchase and they got me into the equipment that was "Best" for my house to cover the needs then and now. Their prices were and are very reasonable. I would recommend Gunthers to others and have done so to neighbors. They were also pleased with their products, pricing and service. Thank You Gunthers! T.C.

Anonymous User

Our heater broke last month and Victor, from Gunthers came out on a Sunday for an after hours call. He was friendly, honest, thorough, and patient with all my questions. The next day Victor called me and said he had done some research and realized that the computer had messed up with the amount it said to charge me for the motor, and after doing some checking, I would be receiving a reimbursement check for $100, WOW! Thanks Victor! Not many people can brag about their heat/air technician for being that honest but I can. When my air conditioner went out last week I knew exactly who I could trust. Thanks Victor and Thanks Gunthers for always doing a great and honest job.

Katy Marsh

I called because our AC unit is old and I was looking to replace it. I asked for a free estimate. Dwight Aitken came out and taught me about how the cooling system works and showed me where we had a problem with air flow. He even came back and showed my husband what he could do to fix the ducts--free of charge! We will still need to replace our outdoor ac unit eventually, but we might get another season or two out of it. We were really impressed that Dwight would share his time and knowledge with us for free, and without trying to sell us anything. Well be sure to look to Gunthers first when it is time to replace the outdoor unit.