Larry H Miller Collision Center Murray

Address:	5749 State St, Murray, UT 84107, USA
Phone:	+1 801-264-3340
Site:	lhmcollisioncenter.com
Rating:	3.3
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 8AM–12PM Closed

Location

Photos 25

Reviews 8

Tyler Wilko

I have exclusively used Larry H. Miller for my needs for the last 10 plus years. Their auto body work has been and continues to be great. But their customer service is lacking significantly. I had to call them multiple times to receive return calls with updates. And, when I called to pick up my car on the day they committed it to be complete, they told me I had to wait until Monday to pick it up. This was three days after the promise date. But, after I picked it up, the car rental company called to tell me that I would be charged me for three additional days outside of my insurance policy. The reason- apparently it was submitted as being completed three days earlier. I told them that Larry H Miller clearly had made a mistake, and Im sure they would fix it. Ultimately I was contacted again and told that indeed it was completed three days earlier. I have been charged for three additional days of car rental. I have left message with Larry Miller twice. No return call. Why they wouldnt let me pick it up three days earlier, I dont know. However, their mistake has certainly become my problem. I have already stopped and buying cars from Larry H Miller for a similar problem. And now I will stop using their Collision Center. This type of dishonesty would certainly disappoint their founder.

John Jobst

Excellent experience. I made an appointment with Luis to get my vehicle repaired and he told me to come in the next day. I checked in with Joe and he took all of my information and introduced me to Luis who examined my vehicle. Luis performed a thorough inspection of my vehicle and said it would be complete in about a weeks time. I received two updates, detailing what had been done and what still needed to be done. As promised, it was completed within a week and I was called to pick up the vehicle. Upon my arrival I was met by KC and he did another thorough inspection with me to make sure I was satisfied with the work that had been done. Needless to say, it looked absolutely great and I was quite pleased. Luis came out to ensure I was happy and turned me over to Joe to complete the paperwork. Everyone I came in contact with was very professional, kind, and strived for perfection. Hopefully I wont require collision service repairs again in the future, but if I do, I will definitely call on LHM Collision Center again. Thank you so much. John J.

Joshua Spolsdoff

My Nissan Altimas door was damaged due to high winds and my insurance recommended Larry Miller collision center. Getting the car in was simple enough and the staff was friendly. When I received my repaired vehicle from the shop I was upset to find an extra bolt in my cars cup-holder and noticed my door was making a rattling noise when opening it. I contacted a manager named Tiffany Kuntz and am pleased she handled the situation so professionally. She did not make any excuses nor did she blame me at all. She asked that I come in asap so that she could fix the problem and she did! My vehicle is operating and looking as if the damage had never occurred. It would had been even a better experience if everything was perfect the first time but based on how management handled my event I feel that my situation may have been a rare occurrence. What could had led to be a disaster turned out to be a very nice experience. I will definately be coming back.

Billy Jenkins

This place was an absolute joke. they estimated a 6 day completion and around day 12 they attempted to say it was complete and ready for pick up. I showed up to pick it up and there was orange peel effect in the clear coat. as well as paint dust all over everything from them sanding down. and the worst part was that the style line in the rear quarter panel did not match at all. That was the major reason i brought it in. they told me that it was no where near the area they had agreed to fix and after debating with them for roughly 4-5 days i finally got them to take accountability and repair it the way it should have been in the first place. so after 15 days i finally got my 4runner back in decent shape. I WOULD AVOID THIS PLACE IF I WAS YOU. I WOULD NEVER RECOMMEND THIS PLACE TO MY WORST ENEMY. SHOP ELSEWHERE!

Paul Books

I took my vehicle here and they completely botched the repairs. Had to take my vehicle to another shop to fix all the things they botched after the accident I was in. To this day my vehicle has not been the same after they touched it. They drove my vehicle out of the shop and it was clanking so loud. The guy didnt even say anything. I popped the hood and noticed none of the fans were screwed down, not to mention the hood was still crinkled in from the accident, and the new fenders they put on were held on with double sided tape. They also completely ruined radiator replacement. I had an entire new radiator and ac unit put in five months before my accident. After they replaced the unit - it leaked large amounts of coolant and the ac failed to work anymore. All in all. Do not come here

Alexis Van Etten

This place is nothing more than a joke. The customer service reps in their office display a very rude attitude and demeanor. They cant seem to finish or get anything done right on time. My moms car was taken in after an accident that was not her fault. They had it for 2 weeks and painted the back bumper the wrong color. The rep in the paint shop proceeded to tell her that all cars are a slightly different color in the front and back. Plus she had to go back in so they could plug things in that they forgot. During that time my car was taken in for body work due to an accident. The next day the car started to overheat because they forgot to plug the fans back in on the front engine panel... Needless to say we are not happy with our experience. Wouldnt recommend to anyone!

Felicia Bailey

Dont take your vehicle here. They have terrible customer service, templated status updates with responses such as "Because this job is so big…". After having the passenger door replaced on a 2016 Ford Fusion with a factory part, the window detached from the motor approximately 3 weeks later. Given the fact the work was "shotty" to begin with, I assumed Bruce would be more considerate of the timing but no, he offered to schedule me an appointment a week out; I had to spell it out for him in order to hold an earlier date, 2-days out. Meanwhile, Im driving around town in a vehicle I financed less than 4 months ago, with a black trash bag covering the passenger window all because customer service and quality work isnt LHM Collision Repairs forte.

Jacob Maxwell

I took my truck in for two different claims to be repaired at once. LHM took pictures of both claims, generated both estimates, and I returned both insurance estimates. I came back a week later and one had been repaired. My truck was dirty and my seat had a spot on it. No attempt to make it right, I brought it back for ANOTHER week for the other to be repaired because I didnt want to get new estimates, upon pickup the LHM employee specifically told me there was tangible dirt on the door and fender they repaired, the whole truck was dirty, and he said "I CAN run it through our wash". Why would this not be done already? No pride in their work, no attention to details, no attempt to right their wrongs and inconveniences. Horrible experience