Cleaning Solution

Address:	37 Center St, Orem, UT 84057, USA
Phone:	+1 801-226-3909
Site:	thecleaningsolutionutah.com
Rating:	3.6
Working:	8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 8AM–7PM 10AM–6PM Closed

Location

Photos 17

Reviews 10

Anonymous User

My brand new expensive jacket (never been worn but I like to clean/wash all new clothes before wearing them... Im OCD that way) came back with a stain on the left sleeve. Took it back and had it re-cleaned, but this time it came back with even more stains, and the fabric was damaged. I asked for money for the jacket since now the jacket is damaged beyond repair. The owner refused but claimed they got the stain removed. I highly doubt it, but we will see. He also said I was rude to the girl who took the jacket. Excuse me!!! It wasnt me who was rude, it was the guy before me who was also complaining about his pants with stains that he had to have them re-clean 6 different times!!! This place is so unprofessional, and dont know how to dry-clean clothes. I know because my family has been in the dry-cleaning business for over 25 years!!!! Too bad they are not in the state of Utah. I will look for a cleaner who knows how to dry-clean! This is a dry-cleaner that will put stains on your clothes rather than removing them then yell at you for speaking up about the stain they put on!

Larry L

What is up with dry cleaners these days? This one uses a manual system to file your claim ticket. When they mess it up (they have three times for me) they ask your name and ask you to come back later after they find it. Very nonchalant like it happens all the time and as if it is no big deal. I barely have time to pick up my cleaning, so irritating to have to return. The cleaning is usually decent but over the past year I have noticed a high rate of missing buttons, the collar button/hole is ALWAYS turned down where it will not stay upright behind a tie and on more than a few occasions I have had to return items to be redone because they were not cleaned. On two occasions, my shirts (forearm sleeve) had short tears in the material (how does this happen?). All of my shirts are excellent quality and should easily stand up to cleaning. On a positive note, employees are kind but they are not empowered to solve problems or provide refunds for sub par performance. Wont be going back...

Anonymous User

I took my son’s tuxedo in to be cleaned for Jr. Prom but I forgot about State Choir…Friday evening at 11:15 p.m., my son came home from work and asked if I remembered to pick up his tuxedo. I informed him that I didnt but I would pick it up at 10 am. In a panic state, my sons reminded me that his State Choir competition was in the morning and the bus was to leave at 7 am. The store wasn’t scheduled to open until 10 am. I said a prayer. I then called the telephone numbers for both the Provo and Orem stores just to see if by some miracle I could reach someone. I didnt have any luck. I then looked on the internet for any other means of contacting someone from The Cleaning Solution and I found a "Contact Us" section where I submitted my plea for help. I received a telephone call shortly after my post and the owner offered to meet me at the store in 1/2 hour. What a blessing, my prayer was answered. Thank you The Cleaning Solution! I am a customer for life.

MCGC MMVi

Dropped off a shirt a while back. The shirt was tan and was returned with several blue stains on collar and cuffs. Very obvious stains too so I was not sure why they would return it to me as if I wouldnt notice. After the owner attempted to refute my claim he wanted to try to clean it again rather than pay to replace it. They looked as if they would not come out and I was correct. He for the most part got the stains our however they were still visible and he claimed it was "good enough". After 15 minutes of arguing he finally wrote me a check to cover the cost of replacing the shirt and then informed me my business was no longer welcome. I would go to the Asians across the street. Cheaper and they do a much better job in a far shorter period of time. No room for bad businessmen in this economy.

Anonymous User

One of the worst dry cleanings I have ever been too! They wrote my names on the insides of my shirts as well! I cant believe they would do that! All of my shirts were incredibly wrinkly when I picked them up. I had to take them home and iron them myself (took about 1.5 hours to get all the wrinkles out). My dress pants (that I have had to repair a few times on the sides of pockets) had the stitching ripped out of them somehow. Those pants also now have giant white stains on the knees and the backside. I am extremely disappointed with their service! I would never ever recommend them to friends.

Sadie Hudson

They write the last name is the bottom on your shirt very small so if the tag falls off during cleaning or bagging they will have idea of who it belongs to most customers know about this and have no problem with this theyve done this for as long as Ive been going here 5 plus years if the customer doesnt want the last name written in their shirt they have there own way of labeling their shirts so this place knows who the shirts belong to because this shop is one of the busiest and get 200-400 shirts a day

Anna Umstead

I brought in two dresses, after bringing them in twice (there were new stains that were not originally there, or the stains were worse) they did not remove any stains, destroyed the belt on one dress and refused to give me a refund on the $20+ I spent there. I tried to come in severa times to get it taken care of but many of their staff were extremely unknowledgeable, did not properly mark stains, and gave me incorrect dates to pick up my items. Extremely disappointed, will not be returning.

Devin Peirce

These folks are the BEST! Not only are their turn around times awesome, but my articles of clothing come out perfectly clean! I dont know whats going on behind the counter, some sort of sorcery I guess, because my own mother couldnt even get my clothes this clean. Their prices are so cheap, I feel like Im taking advantage of them. Maybe I should go talk to my bishop? Anyway, bring all your dirty laundry to these folks. Theyre very nice and the girls are cute, too.

Amy O.

The staff are very friendly and they all know me by name. They have excellent prices and do a great job on shirts and dress pants. I had a purse I took to get cleaned and I wasnt satisfied with the results the first time, but everyone was very kind and helpful in making sure that it got done right and that I was very happy. I am pleased with Cleaning Solution and would recommend them to anyone.

Anonymous User

I had a horrible experience with this place. They are rude, poor quality, and the worst customer service possible. They hung up the phone on me when I called to ask a question about no starch tags on 4 of my 11 shirts. I will take my business to a place where you can ask questions and have happy nice employees to talk to! WOW!!!! Dont go here many other dry cleaners out there!!!