Prosystem Technology

Reviews 3

LU

Luc Reid

Whats most important in a computer repair company? Honesty? Professionalism? Courtesy? Fair prices? The ability to actually fix your computer? How about a place that offers none of those? I brought my laptop in to be checked out because it was periodically seizing up, for no apparent reason. They charged me about $50 and promised to call me before doing any work that would cost me further. Well, they kept the unit for about a week, and finally called and said they couldnt reproduce the problem. At that point, I didnt know what to think. Was I crazy? I went and picked the computer up. Just to check, before I walked out the door, I decided to power it on and make sure the problem had really gone away. The computer immediately froze up. I showed them, and they decided to keep looking. Good plan. About a week later they called back and said they still couldnt reproduce the problem and to come pick it up. By then, I was happy to get it away from them so that I could try to find someone else to fix it. When I arrived there, to my amazement, they declared they had fixed it with some Windows updates and charged me more than $100 additional. Let me take you back for a moment, to when I first brought the computer in. At that point, the person at the front desk turned the computer on and saw it freeze up several times--once in the middle of BIOS. BIOS comes up before Windows loads, so it was literally impossible for that problem to have been fixed by Windows updates. I was very upset and demanded my money back, telling them to reverse the changes they had made if they had to. They assured me that the fix would do the trick (which I didnt believe) and that their work was "guaranteed": they would give me my money back if it wasnt actually fixed. I did believe that. Just goes to show that you cant be too careful. Was it actually fixed? No, not at all. What happened when I contacted to tell them this and apply for my refund? Nothing: they ignored me. I finally e-mailed them a second time. They responded after a few days with this: "You demonstrated a problem, approved that we keep and repair it.[1] We showed you when you picked up that the problem you demonstrated was no longer occurring.[2] We will not be offering a refund, and consider this matter closed. If you have other problems with the computer that you need fixed we’d be happy to look at it.[3]" [1] Actually, I only approved that they could run diagnostics, and went out of my way to make sure they wouldnt do further work without my approval. [2] The problem was intermittent. I was lucky (in a sense) that it occurred several times where they could see. The fact that it didnt occur again for a few days after Id picked it up was no different from the days before Id brought it to them, when it would sometimes work for several days without freezing. [3] Ha ha ha, not likely. Im very disappointed with Pine Computer Services and would strongly recommend that if you value your time, your money, your computer equipment, or your well-being that you avoid them even in desperation. There are other companies who wont fix your computer properly, but this is the first one Ive found that both failed to fix the unit and repeatedly lied about it.

MI

Michael McLane

I was charged $100 (half of which was never quoted and was demanded at the desk as I was picking up my machine) by Pine after they held onto my computer for half a week to do ten minutes worth of work on the OS. I dont typically write reviews but my experience with this place was enough to inspire one. I was hoping that all the rave reviews for this place that were posted last year were accurate but a lot seems to have changed at Pine since then. I brought my tower here after Windows 7 stopped believing itself to be "genuine" (I reentered the product key and this seemed to solve the problem) and after a system restore failed due to what the system believed was corruption on my hard drive. I expected this to be a quick an easy diagnosis and brought my computer in on Saturday morning, hoping to have it back before the end of the day. It was only until Tuesday that I heard anything back from Pine on the tower; they called me in the morning and asked for the password to unlock my computer. After giving it to them and asking them if they had figured anything out (upon which I was told that "parts of my hard drive were bad" but that the whole thing probably didnt need to be replaced) I heard absolutely nothing else until Wednesday at around 3 PM when they told me that the tower was ready to be picked up. When I interrupted my workday to retrieve my machine (Pines weekday hours are not convenient) I was told that there was, in fact, nothing wrong with the hard drive and that Windows 7 had again had an issue and needed to be reinstalled. A $50 charge that was never quoted (which the supervisor refused to rescind) on was sprung on me at the desk for reinstalling the Windows 7 OS, which is something I could have done myself in ten minutes. I expected an issue with my hard drive to be addressed and instead I received inconsistent information and was ripped off for software configuration that I never asked for. If you want timely tech help where people dont charge you $100 for what boils down to a half hours time spent on diagnostics that turn up no answers, the most basic of defragmentation/disk cleaning "services" (you can easily do this yourself without knowing anything about computer hardware), and OS software reinstallation, dont go here. Find a friend or friend of a friend who is a programmer or CS professional and have them look at your machine for five minutes. If this fails, UVM is right down the street: find some CS student who will do the same thing Pine would in a fraction of the time for a fraction of the price.

ER

Erica Josephson

Just going to repost what I posted on yelp cause that rating (2/5) is MUCH more accurate than their google reviews and this should more accurately reflect their actual business practices. I needed my laptops front case replaced because it was cracked and PINE Computers was recommended to me. Never again. I brought it in and it seemed fine, they super-glued it for the time being and told me my new case would be in in about a WEEK. I paid for it, asked if that would be the total cost, they said yes, and then went on my way. A week and a half goes by and I wonder why I havent gotten a call yet, so I call them. It "got lost in the mail." Anyway, an ENTIRE MONTH goes by, their make-shift solution had already come undone, and it FINALLY comes in. I bring my laptop in and when I come to pick it up later they tell me I owe them ONE HUNDRED DOLLARS. This came as a surprise to me because they told me I had paid the total cost before. So of course, being a broke-ass college student, I was upset. The owner- YES. THE OWNER. TIM PARROW.- told me they could put my old case back on and deal with that or pay for it and that "you have to pay for things in the real world." After I started tearing up because that was pretty much all the money I had in my bank account they offered me a "student discount" of ten dollars. Horrible customer service, mean owner, 1/10. Will never go again. Please learn how to run a business. By the way, negative word-of-mouth does more damage to a business than positive marketing. You own a business, but have you even taken a business class? This is like business 101 and if ALL of your reviews are 1 or 2 stars out of five besides the one guy you hired to give you a 5/5 (which isnt good business practice).

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