VT Ride Network / Green Cab VT

10 Gregory Dr, South Burlington, VT 05403, USA

Address:	10 Gregory Dr, South Burlington, VT 05403, USA
Phone:	+1 802-864-2424
Site:	greencabvt.com
Rating:	3

Location

Photos 10

Reviews 4

Aviva Gabriel

Green Cab is heart-breakingly bad. I called at 10 in the morning to reserve a 2:40pm pick to the Community Health Center, where they cancel appointments on you if youre even a few minutes late. My appointment was for 3:15. When 2:45 came, I called Green Cab back: "Wheres my cab?" They said he should be there any minute. I called again at 2:55, and they said theyd send someone over. A driver finally showed at 3:08. I asked the cab driver why it happened that my reserved cab never came. He said, "I dont know! I just got dispatched to pick you up at 2:55pm." My appointment was cancelled, but I went to the Community Health Center in the Green Cab anyway to pick up some prescription refills they were holding for me. I called Green Cab as soon as I arrived at the Community Health Center for a return ride home. It was 3:30pm. I figured it could take up to 30 minutes to finish picking up my prescriptions from the nurses, who were busy. Just to be safe, I added 15 minutes on to my estimate (for a total of 45 minutes at the Health Center. I AGAIN RESERVED a Green Cab for 4:15pm for a ride home. I asked, "Should I be waiting right outside the Health Center, by the front lobby doors? Right in front of the building?" They said, "Totally. Yes. Thats where we ALWAYS pick people up at the Center." When the 4:15 cab didnt show, I ended up making 4 more calls to Green Cab to try and find out where my driver was, and when he was coming. I kept getting, "Oh, hell be there in a few minutes." Well, the cab did not show up until 4:45pm. Yes, it was 45 minutes late. It was bad enough missing an appointment that I had to reschedule for a MONTH ahead. It takes a MONTH to get appointments with my doctor. But then, to wait outside in the hot sun, looking and looking, calling and calling, to NO AVAIL, only to have the RESERVED cab show up 45 minutes late, despite Green Cabs PROMISES to make it up to me for causing my doctors appointment to get cancelled, Not only THAT, the cab was waiting way down in the parking lot area on the side of the building, NOT in FRONT of the building as Green Cab and I had agreed. When I asked the driver why she did not look in front, she replied, "Oh, I always pick people up in the side parking lot near the parking garage." I said, "But Green Cab and I agreed that I should wait by the front entrance." She said, "Oh no. I never pick people up in front. In fact, I was just going to leave when I didnt see you in the parking lot." I asked, "Did you not think of maybe driving up to the top of the parking lot ramp and turn your head to the right to see if I was maybe in FRONT of the entrance to the Health Center?" She said, "No. We dont do that. If we dont see the pickup person, we leave. Were too busy to go looking around." I said, "It would have taken 15 seconds to look in the front of the building." "Sorry, maam. Thats policy." I answered, "But Green Cab TOLD me to wait in the front of the building!" "Sorry, maam. Ill let them know." I realized that there was GREEN CAB was TOTALLY UNRELIABLE. I will never call them again. I advise you to LOOK ELSEWHERE for a cab in the Burlington area. I am going to check out Quick Cab, although their reviews on Yelp are mixed. GREEN CAB was a DISASTER!

Sean Leonardi

*****BE AWARE THIS COMPANY LIES AND HIRES INCOMPETENT DRIVERS**** If I could a review with negative stars, I would. This cab company should not be allowed to operate anymore. After my 2 cab rides yesterday I will never use this service again. The first cab I called, I was told it would be there "in a minute," twenty minutes later the cab still had not arrived....not a big deal....I let that go. The same night I called again for a cab. I was told a cab will be there "soon." 50 minutes later a old man arrived in a Prius. I got into the car and told him where I was going. He started driving down a dead end and realized we could not go that way... I gave him the address again, and he put it in to his into the GPS. He drove very slow through Burlington and I felt uncomfortable the entire time (we were going 20-25 in a 35mph zone). I could not tell if he was on drugs or alcohol; or maybe senile and should not be operating a motor vehicle...Finally we got close to where my destination was, but he had driven a block too far and passed my street. He chose to put the car in reverse and back up, which would have been fine if he knew how to drive... It took 3 separate times (with him hitting the curb and not being able to drive in a straight line) to turn around. At this point I wanted to just get out. Not only did I feel unsafe, but we were just driving back and forth running up the meter. I told him this and he informed me that there is a 7.50 minimum in VT. I just wanted to get out of the vehicle and I gave him a $10 and got out of the car as fast as possible. The ride was VERY UNCOMFORTABLE and I DID NOT FEEL SAFE. The driver was completely incompetent and should not be allowed to have a valid drivers licence. I do not understand how a company can hire people who are questionable drivers... There are thousands of college students here who use the service, and I believe that they are running a sub-par business built on lies and false promises, People in Burlington need a reliable cab service company and this is not it.

Adriel miles

after more than enough late cab arrivals in the past, i switched over to uber a while ago. in a real pinch I called green cab this morning. i waited outside the whole time, and when my driver first "arrives" i see his car cruise past the address, though at first i think this may be a different cab. but sure enough, a few minutes later i see his cab about to cruise past the address again the opposite direction. the only way it seemed he knew where to stop was seeing my confused and frustrated self now standing by the roadside. why was he not using GPS if he didnt know where he was going? i ended up jaywalking to meet my cab considerably down the street from the parking lot of where i had been. when i ultimately missed my connection, i called green cab to inform them of what happened. they told me it was my fault and that i should have called them earlier. from past experience, i know for a fact that calling earlier is NOT a viable solution given the number of customers, including me, who have called hours in advance just for their cab to be late anyway. i would give one star if i hadnt been trying to take a cab in a context where i suspected they would screw me over.

freedom moon

I usually use a local cab driver however on a day when my cab driver was unavailable I decided to use green cab. Unfortunately this was the worst experience with a cab driver since Ive been using them. They were nice enough Tupac music app and even send me 8 X with a link of where they were going to be at a particular time. However even with all the perks, the cab driver was 10 minutes late and I was unable to express my dismay through the tip system. This tip system that green cab uses is unable to give you the choice of not giving a tip! By then it was already too late I was 15 minutes late for work. My car broke down the night before and I desperately needed a ride to work. Good thing there are other cab drivers in the area!