U-Haul Moving & Storage of Chantilly
| Address: | 3995 Westfax Dr, Chantilly, VA 20151, USA |
| Phone: | +1 703-222-6198 |
| Site: | uhaul.com |
| Rating: | 3.8 |
| Working: | 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–8PM 7AM–7PM 8AM–6PM |
Location
Photos 1
Reviews 8
MI
Mike Gardner
I just wanted to take moment to let you know what a valuable employee you have in Dan. We got a hitch for our Dodge Durango from another Uhaul location. Well after getting squeezed in to the already booked schedule we get a call from Dan letting us know that the hitch was not the right one- he had already located one in Fredericksburg and volunteered to drive down there to get it for us and STILL get it installed that same day. That alone is enough in my book to get 5 stars for customer service. When we showed up at closing time to pick up the vehicle we decided it would be a good idea to have a 4 pin to 7 pin adapter for towing larger trailers there was none available so Dan stayed late and hand made us one (as if he had not already gone the extra mile to serve us as it was)! I was very impressed with his commitment to customer service and as a business owner myself I know how much employees can make a positive or negative impression on customers- you guys have a valuable employee in Dan and his representation of your companys customer service and willingness to go the extra mile has left a lasting impression and will cause me to refer any friends and family that need hitches installed to you guys in the future as well.
JO
John Mussler
I never got to step into the facility. So this review maybe as uhaul as a company. I reserved a truck at the Old Ox location in Herndon online. They then changed it to Monday. I needed the truck for Sunday. So I canceled the order. I then called the Chantilly location Sunday morning and asked if they had any 15 foot trucks left. She took my order and reservation and told me I could pick up the truck at noon on Sunday. So great! No I get a call at 11:50am and am told they dont have any more trucks?????????? So why would you reserve my order??????? Then call me 10 mins before pick up??????? I am already almost at the facility at this point. I understand it was short notice but I called the Mobile in Reston that rents uhauls and they at least told me they didnt have any. I forgot to mention the woman who took my "Reservation" was pretty rude. She told me to stop talking over her and listen while I was trying to get my conformation number. I was repeating her to make sure I was getting the right number. Anyway my entire uhaul experience was pretty awful. But I guess I saved $60. I just had to make 5 extra trips with pickup. Hopefully next time I move Budget will be better.
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Anonymous User
In light of the negative reputation that U-Haul has garnered (I believe there are websites dedicated to U-haul horror stories), I was pretty sketched out going there but I needed a 10 ft truck, which is hard to find at Penske or Budget. I bypassed the online reservation system, which seems to have some issues per other accounts, and made a reservation in person about 3 weeks in advance at the Chantilly location. Even though it seemed a one-man operation, service was prompt and professional. The man (I think he was the manager) reassured me that the vehicle would be there, guaranteed, on the date of reservation. I lucked out with a truck with 8K miles on it, drove it 220 miles, with no issues at pickup nor at dropoff locations nor in between (and gas mileage for a fully packed 10-ft was 20 mpg hwy). Perhaps I am the exception to the rule, but my experience at U-haul was great; much thanks to the Chantilly location for easing the pain of my moving experience (I hate packing and moving!!).
SC
Scooter Libbey
IS THERE SUCH A THING AS NEGATIVE STARS? Reserved online...no place on companys website to specify pick-up time. Company cancelled reservation because I wasnt there at 1200 and didnt answer my cell phone. Yes, UHaul...there are people in the world who work and are unable to use their cell phones during the day. I saw the message when I powered up my phone and returned the call...no answer (they were open). As an added bonus, the trailer we rented for six days was no longer available. If I arrive on the agreed-upon day...during your operating hours...you should have a trailer waiting. Otherwise, why do you request credit card confirmation? The sarcastic "customer service representative" seated at the counter just added to the experience. But then, hell get paid whether I rent a trailer or not. Ill buy my own trailer before I waste time here again.
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c henrickson
I have 4 boxes for storing equipment. Worst damn experience ever. 1. Our payment does not go through because of fraud activity. So, I need to give them a new card. Cant do it. I call and at the point where I think I am leaving a message ... I get hung up on. So, I try emailing to the contact I have on file. Nope bounce. Then I get a pre-lien notice saying I have 10 days to cure. No phone number on that piece of paper. I do notice that I can pay online. So, I give that a try. Ooops, I cant remember my password. I enter my email and wait for the new password. That was an hour ago. No new password. I have now been on the phone for an hour trying to pay these folks. The original call center lady was very helpful, but could not help. After an hour she sends me off to the Traffic Department. I finally paid but wow that was difficult.
DA
Daniel Kwon
This Uhaul has no business sign. Cannot see from Main St. I told them Id be there to get my 15 truck as reserved and confirmed. It was all given away when I got there after being lost without being able to see business sign. I was told Im lucky to get a 10 truck instead. Also, that Friday is just too busy to keep reservations. They sent me a text that tricked me into going to a different Uhaul than where I originally reserved, although I reserved it a week in advance on Monday in Chantilly. The text failed to clearly say a full address including the city, which had changed to a city an extra hour away. And, it later requested me to return the truck to a non-existent address.
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Anonymous User
I made an appointment to get a hitch put on my car. I called the morning of to make sure everything was set as I was driving an hour and a half to get to Chantilly, and I was told we were good to go. When I got to Chantilly Uhaul they informed me they were an hour behind and asked if I could leave it and come back.... I live and hour and a half away! I called to make sure they were good to go. And then Walter I believe looked at me like sorry your bad luck when I said I had the appointment for 1:00 because I was coming from so far away and didnt want to get stuck waiting. Would definitely not return if it can be avoided!
JE
Jessica Gagliardi
Everyone here was very friendly and accommodating. I rented a pick-up truck so I could move a dresser I planned to purchase from Craigslist, and they threw in extra pads for me just in case. It turned out that I couldnt pick the dresser up due to some personal unforeseen misfortunes, and when I returned to U-Haul they gave me a full refund for my rental because I hadnt taken it anywhere. They were very sympathetic, very kind, and very professional. Specifically one teller named Nicholas Diaz took care of everything for me both days. Im very grateful for understanding and accommodating businesses like these.