Mid-Atlantic Moving & Storage

Reviews 3

DI

Diana Ding

Mid Atlantic and Southside Moving are one company. Never use. Typical Moving scam by Southside Moving 6/17/16, Friday. I asked quote to move 4 bedroom, 2 living & 2 dining room furniture within Richmond, no misc. items such as clothes or kitchen stuff. Without physically looking the inventory, Troy Monk at Southside Moving gave me a quote of $840 for 3 guys, 1 truck, within 6 hours. He said that 6 hours should be the maximum. If they end up spending less hours, the total price I pay would be reduced. ($840 sounds reasonable to me. I had a friend paid $500 plus tip to move 3 bedroom stuff locally) However, they had 4 guys with 2 trucks showing up at my door. (Without looking inside my house, they knew that theyd need extra guy and truck, why?) The foreman Dave Kramer said that Troy is the least experienced in the office, by just looking at the moving list, he knew that they need to have at least 4 guys. Dave also advised me to use 2 trucks in order to not stacking furniture on top of each other to avoid damage. Dave said that everything can be squeezed into one truck but then they need extra wrapping and cushion, thus it would be much slower using one truck than two trucks. I agreed, thinking that if they only use 3-4 hours to move, it should be fine. I agreed and signed. The hourly rate jumped from $120 for 1 truck 3 guys to $205 for 2 truck 4 guys. (How can they justify the price double when the movers only increased by 1/4. I should have questioned their rate at the spot. ) Dave told me that I didnt need to stay with them while they were packing. I left soon without monitoring their progress. They were very slow wrapping furniture. It took them more than 5 hours before all stuff got loaded on to the truck. The 2nd truck was less than 1/4 full. There were plenty of space on top of furniture inside the 1st truck. It took them only about 30 minutes to unload the stuff from the 2nd truck. (It means that two truck were not necessary for the 30 minutes local move.) After uploading, it end up taking them totally 9.5 hours. I got charged for $2200. Almost tripled from original quote. I refused to sign the final price. Foreman Dave called the front office and agreed to give me some discount. He told me that someone in the front office will contact me Monday and not charging my credit card until a discount is taken. (Now I look back, he might faking that call in front of me. He might not actually reach anyone in that office.) I trusted his words, and waited to get contacted. However, my credit card got charged the full price on Saturday. I called the Dave numerous time, left him voicemail and texted him, no answer. I called the office multiple times, got hold of Carolyn, Brenda, Joe. They all said that finance manager will contact me, yet no reply. Joe or someone else told me that he is the regional manager and he would investigate the case then contact me. Yet I never got contacted. I asked to talk to Troy and was told that he hadn’t showed up in office for 2 weeks, not sure whether he is still with the company. I started credit card disputes. South side moving replied to my credit card company that I had more stuff than the original list and a lot of them are bulky. A big fat lie. The only things extra from the original list were two plastic totes with some books which I can carry to the truck. Their copy of receipts showed that I didnt initial the final due amount. They didnt keep their own promise of offering me a discount. Not a trustworthy company. I filed credit card dispute, as I didnt initial or sign the final amount. However, credit card company told me that even without my signature, moving company can charge my credit card on amount different from the quote as long as they prove that they delivered the service. What? Now I understand why the moving company originally ask me to deposit and pay using credit card only, not taking personal checks.

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Eden Vinyarszky

CAUTION: This company also goes by Shouthside Moving & Storage Let me say that the MOVERS WERE AMAZING and the initial communication with the company was also phenomenal. This was my first big move and the first time I decided to hire movers. I was given various quotes depending on the final weight, was offered various insurance quotes/options, etc. and the rate I was quoted was by far the lowest I had received - I guess you get what you pay for. In my numerous conversations with the company I had given a detailed list of my items. The company also discussed the possibility of a same-day move which was ideal. I made a point or reiterating several times that in order for that to happen, the movers had to be at my place promptly at 8am as I only had the loading dock at my new residence until 8PM that evening. After being reassured several times that that wouldnt be a problem, I went ahead and changed my move-in date for a day earlier (which cost me extra money) and reserved the loading dock for that evening. I started getting a little nervous when the evening before the scheduled move I received a confirmation call for the moving truck to be at my residence between 8-9AM but was also asked what items I was moving. When I stated that I had submitted a detailed list I was told nothing was on file but that everything would be fine. At 9:30AM on moving day there was no truck in sight and had to call to see what was going on. At 10:30 I received a call from the driver saying they were leaving the truck yard and still had to weight the truck. When I explained to him that this was supposed to be a same-day move that was now not going to happen he told me he had no knowledge of that. Needless to say from that moment on, nothing went according to plan. I was able to reserve the loading dock at my new residence for the next morning but only for 2 hours which was not nearly enough time to get it unloaded with 2 men. I called the company and requested a 3rd mover to help unload and voiced my displeasure and concerns which were not only completely brushed-off but the relocation specialist started arguing with me about the fact that I could only get the loading dock for 2 hours. In the end, we never received a 3rd mover and I never heard from the company again to apologize, follow-up, nothing. Moving is stressful enough and this company made it a horrific experience. I would absolutely NEVER RECOMMEND this company. Pay the extra money and hire a reputable company.

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George Liu

TD;DR version: look at the pictures Ive posted Latest findings: Cant find box with glassware. Based on the positive reviews, Ive put extremely good faith in this company to execute a simple move for me --- from one apartment unit to another within the same complex --- while I was out of the country. Yes, I trusted them that much even though I was 9000+ miles away. However, theyve failed me on too many levels, prompting me to write my first ever Google review. First of all, I admit that I was at fault in the beginning. I had forgotten to pay the first months rent of the new unit and the landlord refused to give the movers the keys. I called (internationally) the movers telling them to not rush the move and that I would pay for whatever extra costs that would incur. However, I learnt that they have been stacking all my belongings right outside the front door of the new unit!!! That made me feel extremely uneasy and yet helpless. Soon, the rent issue was resolved and my landlord let the movers in. The only correspondence from the movers thereafter was them telling me that they had completed the move about an hour later. They ended up charging me $472 for a 3-hour move. I thought it was reasonable given how the company has advertised putting everything back together and in place. This was more than easy for my case, since the new unit had the exact same layout as the previous. When I returned to the states however, I was horrified and beyond enraged to find that the movers had stacked every single thing in the living room. My first thought was that they were masters of Tetris. My bed frame, desk, and couch were left completely disassembled and lying in strategically awkward positions. One of my storage containers was broken, with the clothes it held lying here and there on the floor. Some of the boxes containing important electronics were placed upside down. The absolute worst part was that they placed my couch wedged between the kitchen counter and hallway, preventing me from moving things into my bedroom (a job that they should have done in the first place). I felt that by hiring people to move has inconvenienced me more than myself renting a u-haul truck and asking the neighbors for help. As of right now, Im still waiting for a response from the company to make amends to the situation. I will continue pursuing until I get a response.

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