AAMCO Transmissions & Total Car Care

Reviews 6

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Kevin Wheeler

My car had been having some shifting issues and I was pretty sure that it was just slipping past first gear and not engaging until I had enough RPM to move straight into second and so I took my car into the shop. Since AAMCO is the only transmission repair place in Charlottesville I didnt have many options, but I was surprised by how helpful and friendly the staff was in assessing the problems my car was having. They took a look at the transmission (for free I might add) and diagnosed it as an internal problem based on their analysis and my description of the issue. Since the repair would cost more than I had on me I at first asked about financing options and Dennis was more than gracious enough to connect me with their financing bank in order to get the repair I needed as well as the number for enterprise so I could get a rental car during the duration of the repair. When I asked about possibly selling my car either to them, or to a dealer, they connected me with the local Mazda dealership (I had a 98 Protégé) and I was able to speak with a dealer that day in regards to my trade in options. After mulling my options over, I ended up deciding to cancel the repairs and just trade the car in as I was going to sell my current vehicle in a few months anyway and didnt want to be on the hook for the repair it would need to get me there. Just wouldnt have been financially reasonable. Since I did not end up getting the actual repair, I cannot speak to the quality of their work, but based solely on their demeanor and how they treat their customers, I give them five stars as that is often the most crucial aspect of a repair shop. If they cant be honest with you or give you an estimate within a reasonable timeframe/amount of labor, then they probably cant be trusted with actually working on your vehicle. Now that I have a "new" car, I wouldnt hesitate to take it their for any general maintenance or transmission issues that might pop up while living in the area. Never hesitate to ask them questions as they are just a friendly group of people!

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Anonymous User

I brought my car in because the transmission was giving out and this was the nearest location at the time. I live over an hour away from the shop, but the car needed to be fixed immediately. They called later and said they thought it should cost about $1500 to fix the transmission and my brakes (they needed to be replaced anyway). After they take it all out, they called back and told me that they guessed wrong, and now it was going to be nearly $3000. To make matters even worse they promise the car will be fixed by Friday. I forcefully explained that my wife would have to drive me down for the day and that she would not be available to come back and pick me up so if it was going to be finished on Friday it absolutely had to be done. After understanding this, dear Joey promised on his honor that it would be finished Friday and that I could trust him. Well Friday rolls around and of course it isnt finished. I get stuck in Charlottesville for hours until my wife can finally get down to pick me up, which wasted both of our evenings. Furthermore we were supposed to have a sofa delivered and were unable to get back in time, which inconvenienced several other people. All Joey could say was "whoops." Huge help. They offered no explanation or compensation for our inconvenience except that they are incompetent. On top of all that, when I finally got the car back, I went over the bill and I dont see where it indicates that they fixed my brakes, which they said they were going to do. Basically if you have any other choice... go somewhere else.

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Amy Perkins

Dont believe these ratings, thats how I chose this company to repair my vehicle. When telling people about my experience i have gotten negative responses saying they would have told me advance that this company is not honest. I had my car towed there to get my transmission fixed. Tom lied about several different things. He tried to cheat me on my receipt thinking I would not notice then when I brought it to his attention, he lied saying he was trying to save me money. When the way he had the receipt drawn up cost me more money. They would not answer my questions about the transmission and where it was purchased after Ive paid them 2100 dollars. He told me that I would have a 90 day warranty with the transmission from where he purchased it and a year warranty through his shop to get my businesses. Then he wrote something different on the receipt and rushed me to sign the incorrect receipt. My engine light was on when I left. No one ever mentioned that there was another repair needed as to why my engine light was on. Do not trust these people they are a bunch of liers.

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Roxane Tyndall

We have now had two very positive experiences with Dennis and the other folks at the Charlottesville AAMCO. Our initial visit was to have a transmission completely rebuilt. The service we received was professional and included a courtesy follow-up check after 300-400 miles to make sure the transmission was properly adjusted and wasnt leaking. In the interim, the car began vibrating and became so serious after a few days, that I went back to AAMCO to have the problem checked. They immediately began to investigate with a test drive and determined that the transmission was fine, but a rear wheel was dangerously close to falling off the axle due to missing and loose lug nuts. Although the wheel problem was not something that resulted from AAMCOs work, Dennis very kindly special ordered a replacement lug nut, checked all the remaining lug nuts to assure that they were properly tightened and completed the repairs (at no charge!) late in the afternoon of New Years Eve! Job well done! Thanks for all your kindness and help under stressful circumstances.

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Shane Lilly

"We are going to take care of you Mr. Lilly". These words were music to my ears as my family was stranded on an interstate off ramp with the transmission in our Honda Odyssey completely shot. We soon realized that we had thrown Tom, Jack and the gang a very difficult situation. But, they were true to their promise to take care of us. At every step of our transmission journey from tow to complete fix, they were honest, hardworking, diligent keeping every promise that they made. The fix for our particular situation proved to be very difficult but they were up to the task as Tom kept in great communication with us at each step of the way. I can truly say that these guys went way, way beyond the call of duty in their customer service. It is this kind of personal, excellent service that restores you hope in the profession. I highly recommend the great team at AAMCO Charlottesville.

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Chris Lander

I took my 2003 Chev Avalanche with what I was quite sure was a dying transmission. The guys checked the vehicle and found a simple, simple issue that I can fix myself. They did not recommend changing trans. fluid/filter nor any other maintenance. This was all done for free and on time. I have worked on all of my vehicles since I was a teen including rebuilds of engines and more major repairs. If they had told me there was metal in the trans fluid I would have had a new Trany put in no questions as my truck has 180K miles. The honesty of this group is to be highly commended, particularly in this day and age where managers of other repair shops are given bonuses such as free vacations for increasing the bottom line. I greatly appreciate the honesty of this group of pros and would recommend them to anyone. PS: When I hit 400K and need a new trany they will put it in !!

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