Total Auto Service

1150 Richmond Rd, Charlottesville, VA 22911, USA

Address:	1150 Richmond Rd, Charlottesville, VA 22911, USA
Phone:	+1 434-977-7776
Site:	totalautoserviceva.com
Rating:	4.2
Working:	8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–6PM 8AM–4PM Closed

Location

Photos 4

Reviews 18

Becky Blanton

I took my van in for repairs. Ive been using Tuffy for a couple of years and had no problems, but this time they charged me $414.43 to fix my brakes, rotate my tires, change the oil, and fix the power steering belt. THEY DID NONE OF THAT. They did not put oil in the engine after "changing the oil." It was bone dry when I checked it the week after (it sat in the parking lot at my office for a week). The power steering failed 24 hours after the visit. I took it back, they put fluid in it and it failed again 24 hours later. Because there was no oil in the engine the engine over heated and the heater core blew....another $325 in labor and $90 in parts to fix that at another shop. Thats when the mechanic told me the brakes were ALL BAD...FRONT AND REAR. They never fixed the brakes! They NEVER rotated the tires. THEY never fixed ANYTHING they charged me for. HORRIBLE HORRIBLE HORRIBLE service. I even brought them a bag of sausage biscuits from the McDonalds next door that morning when I dropped the van off because Ive not had problems before and I liked and TRUSTED them!! How STUPID of me. But Chris was home that day and the service from the people there was HORRIBLE HORRIBLE HORRIBLE. Im so angry I could spit nails. You BETRAYED my trust, wont give me my money back and youre costing MORE money trying to get this resolved. DO NOT USE TUFFY SERVICE CENTER EVER!!!! They USED to be good, but theyve crossed over to the dark side.

songswann77

Friendly customer service, but do NOT go to this place for a car inspection!!!!! They tried to tell me that I needed a new muffler and a front motor mount and failed me. Tried to charge me almost $800 to have it fixed there. Luckily I have an amazing mechanic who was able to do it all for me for $250 (parts and labor included)-- however after he took off my front motor mount, he showed me that there was actually NOTHING wrong with it. He almost put the old part back in, but because Id already bought a new one, he just went ahead and replaced it. Also my muffler was cracked on the outside, but there was nothing internally wrong with it and it was functioning perfectly. Anyone else would have passed me, but they were out for the money. Too bad for them, I was not planning on having my work done there and will NOT be coming back for an inspection. To top it all off, while we were picking up parts at AutoZone, a stranger in line told me they did the same thing to him when he got his car inspected there! They have a legacy of trying to get over on people, apparently.

Tahni Candelaria

Being a 25 yr old female coming in by yourself to a car shop is usually daunting. Tuffys was the first excellent experience I have ever had taking my car in. I came in for an oil change, tire rotation- and general 70,000 mile check up. They were very honest with me and didnt take advantage of me clearly not knowing anything about cars. The oil change prices are great and did my check up for free. They told me honestly that my car looks great and really wont need any specific maintenance until about 10-15,000 more miles. I really appreciate that they were so nice and not pushy at all. I completely trust them and highly recommend you go to them for any car neds!

William Browne

I needed my muffler repaired on my Nissan Versa. They were close to my office so I called and got an estimate. It was good enough so I scheduled an appointment for after work. They needed to do a little more than they thought because my muffler was in worse shape than we thought, so it took a little longer (they had to weld it instead of using screws). I figured this would cost a little more as it not only took longer, but as I said, theyd need to weld and that probably isnt cheap. The end cost was about $4 less than the estimate. Total time in there was 1 hour 40 minutes. Thanks for the great work.

Lee Hale

I have been a customer of Tuffys for 7 years. I have had minor work done there, like oil changes, and major work done, replacing a timing belt and everything in between. Every experience has been positive and the work has always been done correctly the first time. They always let me know what work should be done then and what work will need to be done in the future. I have 174,xxx miles on one vehicle and 161,xxx on another and both have been maintained by Tuffys. I will continue to use Tuffys for all my automotive needs and will continue to recommend them to everyone I know.

Anonymous User

I was fine with the work done - oil change and new battery. However, I am a non-smoker and they smoked in the bays (all the bay doors were closed due to the cold) - so, now my vehicle is smelling like someone has smoked in it. My vehicle has never smelled like this in the 8 years I have owned it. I realize they have a right to smoke or whatever in the bays, but I will be looking else where for future work on my vehicle - and asking other places if they smoke in their bays.

Matthew Cox

I dropped my car for inspection this morning at 10 AM. Chris told me 1-1.5 hours. I left and came back at 11:35 and the car hadnt been moved from where I parked it. No apology or explanation. I collected my keys and left. Dont waste your customers time, Chris.

Robert Wilfong

super nice and helpful, and honest. the same guys, Chris and Jay have been there for years. i was able to make an appointment and my car was out in a reasonable amount of time. Always a good trusted mechanic is hard to find. This place is full of them

Will Hall

Seriously the nicest people ever. I had a new exhaust system put on my Subaru Forester, and they were totally cool about it.. No judgement like I expected there to be. Really nice and down to earth people.

Ribbi Alexander

I love Tuffy because the great people who work there. I bought my first car and they have taken care of it since :) I find their prices great, and they dont mess around with you like other machanics :)

Anonymous User

I recently had my Blazer in for some exhaust work and was very pleased with the work and price. Thanks Chris! Your team was great.

Bobby Thompson

Great Experience! Didnt charge me for a diagnostic check on my car when it broke down and was towed to their location.

M Baize

These guys have been taking care of my vehicles for years. Good service at a reasonable cost.

Steven Snider

I rely on Tuffys to keep my cars running, and theyve been nothing short of wonderful.

Carrie Brown

Nice and friendly staff. We drive over an hour to use this shop. Always happy!

Nancy Dutton

Efficient. My car was ready to be picked up when they said it would be ready.