Service King Collision Repair of South Fredericksburg

10881 Houser Dr, Fredericksburg, VA 22408, USA

Address:	10881 Houser Dr, Fredericksburg, VA 22408, USA
Phone:	+1 540-898-1808
Site:	serviceking.com
Rating:	3.8
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 9AM–12PM Closed

Location

Photos 46

Reviews 19

James Manning

So I was rear ended by some idiot driving to work. I put in a claim through USAA and selected Service King for the soul reason it was the closest to me. They gave me a call about two hours later saying bring it in whenever you can and we will take a look at it. After dropping it off it only took about an hour until USAA got the estimate which they said go ahead and repair. They got the parts ordered the next day. It took a few days for them to get in but after they got them all they ensured everyone one fit exactly as needed and then they sent it to the paint shop. I got a call that after reassembling it they noticed a blemish on the paint so they had the part repainted and had the car ready for me the next day. This all took almost 3 weeks but when they brought my car out is was like the dealer was bringing off the lot for the first time. The inside and out was clean like never before and the repairs looked flawless. Robert Reynaud was my point of contact through the entire thing which made me feel important and like the shop cared about me. He called me with every update and never seem annoyed when I wanted to get another update. This place might not fix your car up and spit it out the next day but if you want your car repaired the right way the first time with top notch quality service please call and ask for Robert, he and the team at Service King can make a bad situation into an overall pleasant experience.

Joe Butner

After nearly 20 years of bringing my business/car repairs to Olaf and Southern Auto Body I now take any work I require to Downtown Garage in Massaponnax. Over the years when I picked up my cars after repair work Olaf bragged about the warranty that came with his work. I let it go in one ear and out the other. That is because I was truly not concerned about the integrity of the repair long term. However, Southern Auto Body repaired a dent in the tail gate of my pristine Dodge 3500 Ram Diesel. After a short time "a crack" developed under the paint and then up thru the paint in the exact spot where Southern Auto Body made the repairs. I pointed out the defect to Olaf and was astonished when he claimed it was not covered and then preceded to "him-haw around" about some inherit problems concerning Dodge tailgates etc. etc. Over the years there were many smiles and hand shaking and slaps on the back with Olaf, but when I needed Southern Auto Body to make good on their work via their warranty all I got in return after historically bringing a great deal of business and referral’s was crickets ............

Tania Domenech

I took my car there after a collision. All looked fine until the electronics stopped working. I took it to my dealership and they found a leak at the weld seams they did that caused this damage. But the unforgivable fact was they did not bolt the back seat correctly and one of the seat belts was never bolted at all. I carry my child back there. What would have happened if I got rear ended again? This is unacceptable and incredibly negligent on their part. My insurance is dealing with them directly because they havent even had the courtesy to return my calls or emails with all pictures evidencing what the dealership found. I would never recommend this place.

Brian Hughes

I have had multiple experiences with Southern Auto Body Shop. Hands down, they are the best I have seen in my 56 years on the planet. Scott is just the best. The front desk is awesome. The work is the best available ANYWHERE. You know what you are going to get, how much it is going to cost, and when you are going to get it. They are connected with everyone in town, and everyone in town recommends them. USAA recommended them to me first. I have never looked back, and never will. While I hope I NEVER have to go there again, if I do, I know exactly what to expect, and that makes it okay.

Anonymous User

I was referrred to Southern by USAA as one of the closest shops to my house. They were courteous and professional. I had to delay the work for a couple weeks, but when I called to schedule the drop off, they had everything ready and waiting. Had the car back before their estimate. Havent noticed any problems with the work they did. When I had a second problem probably not associated with the accident, they took care of it quickly. Thank you!!!

Sarah McKinney

I will never use nor reccomend this shop again. They missed $3000 worth of damage on an insurance estimate, didnt contact me for a week, and never heard back when thet said they would call. Resulted in my car sitting in a shop for 2.5 weeks and then being totalled and no one could bother to tell me.

calvin hynes

I contacted this company to paint my custom HD Street Glide. I made some modifications to the bike so the color was difficult to match. This company worked with me until it was right. They honestly wanted to ensure that I was a happy customer and I am. Give them a try, Im sure youll be happy.

Heather McLaren

Southern auto took great care of my vehicle. They updated me constantly during the repair. They made a stressful situation so much easier. My vehicle looked great when I picked it up. It was sparkling both inside and out. Thank you so much!

Rich Esteves

Stay away. we took my sons car here and it took over a month and three visits to get it done right. Terribly quality control. Do yourself a favor go to the North location off of route 17 on Trade St. You will be much happier trust me.

Jackie Barnes

I took my car there after being rear ended for an inspection. They were professional and friendly. Ive chosen to have them repair it. I gave it 4 stars for now but may edit it after repairs have been completed.

Nancy C. McCord

They are not a USAA special service center for nothing. These people are pros and do a great job on color matching. I could not even tell I had been crashed into after the repair.

David Arnold

I took my aftermarket spoiler in to have it painted. The paint matched up perfect to my vehicle. From start to finish James and his team did an outstanding job.

Christopher Stone

Very professional and straight to the point. Alan did my estimate and was very professional and fast. I will definitely do business with them in the future.

Anonymous User

The work looks great at first, but when you have to point things out to be fixed, theres a problem. Then theres the do-overs. my body work was done twice.

Andrea Lee

Everyone is so helpful and friendly! They did a GREAT job on my car, (and Im picky!) I will tell everyone to go see them!

Anonymous User

I had my truck repaired, and they did an awesome job. You can"t even tell. Amazing! Thank you, Southern Auto body

Mike Mitchem

Terrys a very nice lady

Cinderella

Great service

kenny p

Okay