Radley Collision Center

22 Perchwood Dr, Fredericksburg, VA 22405, USA

Address:	22 Perchwood Dr, Fredericksburg, VA 22405, USA
Phone:	+1 540-369-6500
Site:	radleycollisioncenter.com
Rating:	3.1
Working:	7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM 7:30AM–6PM Closed Closed

Location

Photos 40

Reviews 10

earl simmons

Let me start by saying this review is for the location on route 1 on the border between Stafford and Fredericksburg. This place is very unreliable and I do not recommend you do business with them. There are many other body repair shops, I just chose them at random but they are no good! I took my vehicle to them to fix a bumper, very minor work less than $900. I gave them my car on a Monday and they told me it would be ready by Wednesday or Thursday. Wednesday and Thursday roll around and I dont hear from them telling me its ready or otherwise. I wait until Friday and still nothing. I call Friday after I get off from work because their posted hours say they are open until 6pm but I called repeatedly starting from 5:15 up until 6 and no answer. Now this is becoming problematic because I have to go out of town all next week and I need the car. So I go Monday morning to check the status since phoning doesnt seem to be an option...not if you want answer anyways. So I go Monday to find out something and they just casually have the woman at the front desk tell me, "itll be ready Thursday", well Im not falling for that one again so I ask to speak to someone else. Its the same joker that gave me that line of crap about Wednesday or Thursday the first time. So I ask what progress has been done so far and turns out the car hasnt even been touched in the week its been sitting there. I DONT HAVE ANOTHER WEEK TO LEAVE IT THERE!!! They failed to keep me informed and when I asked could he not have at least given me a call to keep me updated he just said hes been busy...what kind of BS answer is that, Im a customer!!! I am the reason you are busy and the reason you have electricity and food and water at your home!!! But yet you are too busy to take 2 minutes to let me know what the hell is going on with my means of transportation. Horrible customer service. As a 23 year military veteran that also happens to be disabled due to my service, you Radley Collision, are very lucky that I took my job of serving and defending your freedom a hell of a lot more serious than you take serving me...the customer. Thank you for nothing. Never will you gain my business again and I hope someone reads this review and decides not to bring their vehicle to you. Enjoy that freedom I got for ya!

Wilfry Fana Henriquez

I went to pick up my vehicle and my spoiler was still loose after being replaced so they took it back again to tighten it down. Instead of painting my whole bumper they decided to put touch up paint like I wouldnt notice but fortunately for me Im a mechanic/painter but they still insisted that it wasnt them that put the touch up paint on it. They were not professional when I brought up the issues. When I looked over the car it was covered in dust from them prepping it for paint meaning they did not even wash the vehicle after supposedly having it ready for me. Now a few months later my spoiler is loose again. I wouldnt recommend this place to anyone. Stay away if you can. Almost a year later I looked in the trunk and found more glass from the rear window being replaced. When I called about this the manager didnt even sound like he cared that they gave me terrible service.

Jane Walters

They "repaired" my vehicle when it should have been totaled. I even brought it back to them when it was not performing correctly, and making funny noises, and they declared it was fine. I knew that this could not be right, and brought it to another shop. They, and later, my insurance company, declared the vehicle totaled, and showed me the bent frame and damaged pieces, and the shoddy workmanship that Radley had done to cover it up and collect a check. Beware, especially if you have GEICO--they are a GEICO Express location. If GEICO tries to send your vehicle there, request another body shop.

Clara Hammond

I brought my car here for some body damage from a recent accident. They were easy to work with and Daryl called me several times to keep me informed. Jordan at the front desk helped me when I had an issue with Enterprise, even though they were closed, she didnt mind staying a couple minutes late to help. The car was ready on time. I was really surprised that they took the time to go over all of the repairs with me. They washed my car and shined the tires before returning it to me, as well. Great service!

Dan

Their customer service is the worst that I have ever dealt with. Especially when I was told that my vehicle was fixed (was making a clicking sound when you turn), but I didnt get out of the parking lot before hearing the sound again. Apparently there is no need to test drive a vehicle after the mechanic calls it fixed.

Howard Russell

Dropped off my car 8 am on Wednesday picked it up at 11 am on Thursday. A tree limb add damaged the hood on my car. The repair was outstanding, guaranteed for as long as I own my car. You cannot see where it was repaired looks like new, paintless repair flawless. I would highly recommend their work.

Emily Silverthorn

My van looks great and cannot believe how well it looks! Would highly recommend Radley.

Alison Johnson

Would not recommend. Beware of terrible customer service. Go elsewhere.

Marcus Thomas

They were very helpful with my repairs and getting me a rental.

Willis Madden

Fixed our Versa.