Firestone Complete Auto Care

112 Marketplace Dr, Hampton, VA 23666, USA

Address:	112 Marketplace Dr, Hampton, VA 23666, USA
Phone:	+1 757-320-5199
Site:	firestonecompleteautocare.com
Rating:	3.6
Working:	7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–7PM 7AM–6PM 9AM–5PM

Location

Photos 9

Reviews 25

Gouda Twist

MILITARY MEMBERS AND AMERICAN CITIZENS ARE RIPPED OFF AT FIRESTONE If I could give this less than one star, I would. I had no issues with the staff up front, but the maintenance side cant do what their customers want them to do. I brought my car in for them to change a bad clutch and change a rear main seal for preventative maintenance. They told me theyd call the next day about the cost for a seal. The next day, they called and said they wouldnt be able to get the seal until a week from then. Oh, except they already took out the transmission for the clutch. Oh, and they werent going to wait a week for the seal that I wanted replaced. I had to choose between them putting the engine back together with no work done and paying for the labor now and after the seal is received or just getting the clutch changed out and taking the loss. This location completely rips off military members and customers are clearly not their top priority. They do what they want and to hell with the people who are paying them.

DoD TechGuy

BEWARE: Shop manager Todd loves to flirt with folks wives and make smart comments as if he is doing you a favor. We came in to have the brake fluid and rotors replaced when we were told we needed 4 tires. Since we had just got an inspection in February we wanted to see how just less than 2 months ago they passed the car for inspection. When we asked Todd he said that the when they fail cars for bad tires on inspections it raises red flags with the state. So my response was "its either a safety issue or its not, why would you be dishonest because of what the state might think?" . The guy had the nerve to say to my wife with me standing there "If you were my wife...". I had to pray to myself and think of my family, freedom, and job to keep me from acting ignorant.

Keith Brewer

If Justin is an example of the quality and integrity of the workers at Firestone; then I hope the company is doing what they can to keep him! Bottom line: I authorized additional TPMS work to be done in case they couldnt fix the sensor with a kit...Justin was able to remove it and repair it saving me over $100 that he just as easily could have ripped me off and replaced it for the heck of it or worse, charge me and I wouldnt have been the wiser. There are a lot of mixed reviews and perceptions but my experience ...from dropping my car off with Josh (very professional young man) to getting it back was a pleasure. This place has got my business.

Joshua Breeden

I bought four new tires and had a state inspection done. They had apparently just ran out of the tire I intended to purchase, and they upgraded me to a better model tire with a longer warranty at the lower price they had originally quoted me. I appreciate when a business stands by their quoted price, even when it costs them a little bit extra. This was my 2nd or 3rd time at this location, and while this was an exceptional experience, the customer service has always been friendly and courteous, and the products and services have been quality.

Ray Wolf

Watch them, theyll rip you off. They like to add headlight adjustment to the cost of a state inspection (28 bucks if I remember correctly). I watched them NOT do an adjustment, the guy just held a screwdriver on the bulb for one second--done. Then the adjustment cost was not added to the state inspection form (totally against State Police rules). Too many headlight adjustments will raise flags with State Police, you see.

Samantha Nero

The person at the desk had a horrible attitude like asking him questions about my car was bothering him. Im pretty sure its his job to inform the customer & provide good customer service. Ended up not leaving my car & taking my business elsewhere. Wont ever be returning!

James Johnson

Did a good job on replacing my timing belt....... BUT...........I WAS RIPPED OFF ON THE FINAL PRICE!.......IT WAS MUCH MORE THAN I WAS QUOTED!! THEY SUCK YOU IN BY SMILING IN YOUR FACE.......AND THEN THEY SUCK YOU DRY FOR EVERY DOLLAR THEY CAN!!

Jay Burkard

We blew a tire while driving through Virginia on a family vacation. The service was awesome and the entire staff very friendly and helpful. They ordered the same tire locally and had us back on the road in a very short time.

Stefan Hancock

This Firestone has always provided me with excellent service at and excellent rate. The work they do is fast and consistent, and they are willing to answer any questions you might have along the way.

josh woodard

Friendly staff, prompt and quality service. If you have time to order tires online, you can save quite a bit of money and their oil change is pricey, but they are professional.

Anthony Montgomery

I take all my used cars here. They will tell you what you need and whats recommended. Wont give you a runaround. Dealer quality work for less than dealer prices.

Katie Jablonski

This is the only place I will go - they always take great care of my car and I really appreciate how friendly everyone is! Do not go anywhere else!!!

Rick Nogrady

Very professional, honest and courteous staff. I bought 4 new tires at a good price and Im pleased with the product and service!

Dennis Manvell

Thanks Nick, Tina and Todd for your understanding about my wheels and installing the tires on my rims scratch free!!

Michael Sconyers

Very helpful and experienced staff! They went above and beyond getting my truck right. Thanks guys!

Reb Barnse

I didn’t get my oil changed here because the lady checking in was rude. Never coming back.

PRISCILLA Hill

Best automotive service with excellent technicians that are professional.