CubeSmart Self Storage

847 Trailview Blvd SE, Leesburg, VA 20175, USA

Address:	847 Trailview Blvd SE, Leesburg, VA 20175, USA
Phone:	+1 703-777-8211
Site:	cubesmart.com
Rating:	4.5
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 8:30AM–5PM 11AM–3PM

Location

Photos 57

Reviews 20

Greg Kinnear

Completely terrible custome service. I was in from out of state, managing a move for my elderly mother. I called earlier in the day and made a reservation for a storage unit. Called at 2:45 pm on Sunday when I knew they were closing at 3:00. Told Chris I was running 5-10 minutes late, could he possibly wait for me? He said we close at 3:00, which I already knew. Pulled in 3:04 pm and the parking lot was empty and the doors were locked. Thanks a lot for terrible service. Used another company.

Gemma Dehnbostel

Tim been terrific in the year we’ve been using CubeSmart—he has exceeded our expectations for customer service, accommodating us in every instance, responding quickly to our needs and requests, and always being available when we needed help. Our faith has been restored in the idea that there are people who really do believe in serving the customer with a positive attitude, good humor, and professionalism. Tim is one of them.

Chris Burdick

Good place, no complaints. First month is free and the guys in the office are friendly and helpful. I arrived just at closing to rent my place and the guy stuck around until after 6:30 to get me going. I also like that the inside units are temperature AND humidity controlled. Although 50% humidity would be better than 30% for what I want to store. Not sure how they decided on 30%. Overall I recommend them.

Bill deVries

Nice facility--clean and convenient--but expect arbitrary and substantial price increases on an annual basis. No loyalty to long-time customers. Theyll lure you in with a low rate, and then hike it up once youve moved all your stuff in, knowing that youll probably just pay the increase due to the inconvenience of having to move out. Advice for new tenants: ask for a rate lock.

Richard

Decent prices and a good location, albeit they seem to have an issue with the front gate. Its been open every time Ive come by, Im not sure if thats because someone is there to watch, or its broken and propped open. Regardless, the facility is secure and the staff was friendly.

Dan Aylestock

Very nice facility, and good customer service. I was there on day on a Sunday afternoon and wasnt able to get into my storage unit because they were doing paving. The manager gave me 25% off my next months bill. Very cortous.

Jan Brown

Easy to get to, the leasing process was simple, the management extremely helpful. The units are clean and well kept. One of the better storage facilities Ive used.

Kristopher Hines

Clean and nice. The bad thing is that they increase their prices every year for no reason. Customer service is hit or miss, no one seems happy to work here.

William Junda

great pricing, nice storage facilities. very friendly/helpful staff. so far I have really liked this location. I have two units and both have been great.

Jenifer Fairchild

Facility is very well organized and clean. The check in process went smoothly and efficiently. I have great peace of mind that my belongings are secure.

Karen Ukleja

Highly recommend! No issues at all...very good customer service. I would definitely use them again if needed.

Steven Clements

Staff is friendly and helpful. We had a few laughs and were in and out quickly. They gave us a great rate.

James Hugh Baker Sr

Everything was great. I appreciated the assistance of the manager - Adam and his Assistant - Chris.

William Lynch

The process went very smoothly. The customer service representative, Chris was outstanding.

Klaus Barth

Efficient and fast transition to a smaller unit facilitated by professional staff.

Frank Ferrara

The staff have been very helpful and the facility is always clean and orderly.