Cottman Transmission and Total Auto Care

9113 Mathis Ave, Manassas, VA 20110, USA

Address:	9113 Mathis Ave, Manassas, VA 20110, USA
Phone:	+1 703-574-4539
Site:	cottmanofmanassas.com
Rating:	2.8
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 9AM–1PM Closed

Location

Photos 13

Reviews 3

Anonymous User

well....took my car there after my automatic tran went out while reversing/shifting to D4 one cold morning...put it in park, shut it off for a few minutes turned it back on to reset itself. Drove directly to Cottman Transmission on mathis avenue. They called me back with a quote of $2800 dollar for a rebuild and torque converter replace met, i agreed to the price and decided to have them change the front brakes as well, extra $200. Got my car back a few days later and $30 dollars to my name. Transmission shifted like new the first 45 days or so...i felt the first hard shift while doing 30mph going up a hill, a few weeks later i started to notice how jerky the downshifts were and they just got worse...the beginning of the end..again lol...and my NEW brakes and rotors were squealing so goddamn loud!!!!! With my rebuild i got a 1yr/12000 mile warranty, i took it back the first time complaining of the brake issue and the hard shifting, i was told "The brakes are supposed to squeal, in Europe everyones brakes squeal loud. And your tran is just downshifting normally" Took it back a few more times complaining again and was denied help again. So about 5 months after my car was hardshifting basically all the time, made a huge jolt when i shifted into park after a 45-60 min drive, when shifting from 1st to 2nd it would drop down in neutral stop accelerating the jump into 2nd.....i did see my transmission off my car(still put together), i asked the mechanic if i could see the damaged parts, he takes a few clutches laying right next to a pulled apart FORD transmission and shows me the damage on the FORD transmission....i put so much (blind) faith in them that i rationalized with myself that thats where they probably throw their damaged parts at or something.. I remember i was called to come pick up my car, and by the time i got there my car would be done. I left my home 20 minutes after the call, walked in and the only person there was the mechanic(who was playing with his 5 year old son and having lunch) he informed me that he would finish putting the brakes on my car which was all that was left to do AFTER he finished eating his lunch...so i waited and watched..then waited some more....my car was done after 90 minutes and backed out my 2000 honda accord and parked it. Then the manager walked in and took my $3000 dollars and said to the mechanic "Vehicle has been road tested correct?" the mech said Yup........i watched my car lowered and backed out of the garage and shut off...i was so annoyed by then i just wanted to go home. I hope this helps people who want to find a good shop to use, Yorkshire serice center is the most honest garage ive found, they charge 60 an hour and actually do what you pay for, if they find a part thats wearing down they will tell you that you probably have X amount of time before said part will need to be replaced. I took my car there for an inspection last year and i had 12% tint windows all the way around, illegal tint and they couldnt pass it without the driver/passenger windows were de-tinted. So they pulled off all the the tint for me at no charge so i could pass! DO NOT GO TO COTTMAN TRANSMISSION FOR ANYTHING BESIDES DIRECTIONS TO A REAL SHOP THAT KNOWS WHAT THEY ARE DOING!!!!

Ram Prasad Khanal

Note:Before go to Cottman 9113 Mathis Ave, Manassas, VA please read this story otherwise you will be another victim like me ! be careful ! they put my $3100.00 on drain. I went to fix my ford cars noise on Cottman transmission 9113 Mathis Ave, Manassas, VA on December 09, 2014. in starting owner setthi and his partner / mechanic Leonard Johnson told me - we will take care of your car/ free inspection. no need to pay much money for fix this. we will charge so less amount. i did trust them. after inspection Mechanic Leonard told me your 2 wheel bearings need to change, he gave me $1068.00, I agreed and paid that money. after that sound was still coming, he told me change front another 2 bearings too. i agreed and pay near about $850.00+. again sound was still coming than he told me to fix transfer. he ask me 250.00. i agreed. later he charged me $1250.00+. total i paid near about $3100.00+. i request to him for show me what you fixed ? can you plz put on lift and i want see. they both mad with me and denied. they took my money, took my 3 days time, and my car has still noise. their behavior was so rude. i never seen like this bad customer service and cheating ! they just wants to collect the money from customer. after spend my $3100.00 dollar i have the still noise problem in my car. i never wants to go back to cottman transmission, 9113 Mathis Ave, Manassas, VA on this location and i want to suggest to all my friends and family, other customers too, please be careful with their cheating. do not go there. do not wastage the money. save your car from them. find some where ! if you want to see very bad attitude of them and want to wastage money go there ! this is my experience. today i got another customer who has the same experience like mine. To : Cottman Transmission Corporate - please review this kind of bad and so poor customer service, or be ready for lose the customer and business ! i can tell with guaranty that - this Locations business will go down or on negative soon. coz customer cant go there second time ! They are on business or in cheating ??

Marc Stecker

Cottman Transmission business model is this. You arrive with a problem you think may be caused by your transmission. You ask for an estimate. They tell you, based on their previous 20 plus years experience and all their knowlege, there is absolutely no way Cottman Transmission can provide you an estimate. (This is how the money trap is set up.) They explain to you, "Gee how would we know. We cant be sure because we can not see inside the transmission." Since you also can not see inside the transmission, this sounds reasonable to you. Cottman tells you they will have to remove the transmission. You agree. (You dont realize it but the Cottman money trap has been sprung on you.) Cottman tell you, it will cost several houndred dollars to remove the transmission....just to give you a reasonable estimate. The transmission is removed and dissassembled. Cottman calls you and now tells you, it will cost between $2000. and $3000. or more. (See other complaints.) The point is, based on Cottmans years of experience, all along, Cottman knew what the range of the average repair cost was. They could have given you this number ...even before they removed the transmission. We could have used this number to decide whether to it was worth it to repair the car, trade it in or junk it. It is Cottmans business model to trap you into a costly repair or at a minimum the cost to remove the transmission! Take my advice and stay away from Cottman!!! Ampco Transmissions has the same business model. Instead, I recommend Trans Auto Dynamics in Gainsville, VA. They have repaired several transmissions for me including 4 wheel drive transmissions. All of my Trans Auto Dynamics transmission repairs have continued to work flawlessly. Trans Auto Dynamics will happily give you a cost estimate range to rebuild your transmission without going throught the cost of removing your transmission. Take my advice and stay away from the Cottman people!!! When I last visited Ampco Transmissions, they had the same business model as Cottman so beware of Ampco Transmissions too.