Collision One Car Care Center

5533 Mechanicsville Turnpike, Mechanicsville, VA 23111, USA

Address:	5533 Mechanicsville Turnpike, Mechanicsville, VA 23111, USA
Phone:	+1 804-746-3230
Site:	collision-one.com
Rating:	4.5
Working:	7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM 7:30AM–5:30PM Closed Closed

Location

Photos 16

Reviews 12

Melissa L

We took my car in for minor damage to the bumper and front quarter panel. We received the estimate from Beau and were very impressed with his customer service and explaining what he was finding as he evaluated the damage. We were given our estimate and he stated honestly that it would take 4-5 days to complete the job, but with the insurance it might take just a few days longer. We had our repair approved through the insurance company before we ever took the car in for the work. The car was dropped off on Monday, August 29th and we were supposed to have the car back that Thursday, maybe Friday at the latest. We were then informed late that week, that there was additional damage found and it would be Tuesday after labor day that we would get the car. The car still was not done. We gave them phone numbers and email address to keep us informed on the progress of the repair and we received NOT THE FIRST UPDATE! We only found out what was going on with our repairs when the insurance adjuster called or we called ourselves. Every time a call was placed, the completion date was pushed back further and further. Finally on Friday, September 9th, my husband was notified the car would be ready Monday and not to worry, he (the guy at Collision One) took care of extending our rental through the weekend. We get a call at 6:15 Friday night from the car rental company telling us our car was due to be returned at 6:00 that night and we would be responsible for the bill. We spoke with the adjuster first thing Saturday morning and she had never been informed of the delay in our car or a request from the shop for an extended rental. We were even given a free detailing and oil change "for our inconvenience". HA! Today is Monday, September 12th. My husband picked our car up and I inspected it after work. There are raised, hard defects in the paint. The quarter panel that was supposed to be fixed appeared to have had the tiny dent fixed, but it was NOT REALIGNED at all! It is atrocious work!! We will be returning the car to them tomorrow to try yet again to get this right! And let me say their "free detail" appeared to be spreading oil or grease on my tires to make them shine. WOW!

Susan Bell

I had my 1962 corvette, stripped and painted at Collision one. I am very Glad I chose this shop, they did an awesome job and I can not say enough about the high quality of work that was done. Bo Morris, the owner and his staff kept me in the loop as the car was stripped, primed and painted. Between photos, videos and face time I felt like I was with the car during the process. I can not say enough about how happy I am with the job that they did. Thank you guys your the best Dave Bell

Arthur Coles

The most important thing to me is communication! It took them a month to fix my car because of how wrecked it was in the front and having to wait on parts, but they kept me in the loop by calling me and my wife 2 or 3 times a week. THEY ARE GREAT AND THEIR SERVICE IS THE BEST!!! My car looks new and runs awesome!!!

Kelley Emond

Awesome experience! Everyone was great to work with start to finish. The ladies in the office were great to work with and always friendly and helpful. Chris and Lee were always able to provide an update on the car and made sure my daughter would be safe before driving it again. Thanks to Collision One!!!

Nicole Huddleston

Collision One is a great and wonderful place to bring you vehicle for body work and also service. We also have a wonderful detail department. They will have your car looking and driving like its bran new. I would most definitely recommend this body to anyone of my friends or family.

Critical Communications Inc.

They always do an amazing job for my truck and my car. Theyre a bit pricey, but they do it right, guaranteed, and they stand strong behind their work. If they didnt do something right the first time, the owner Beau sees to it personally that its done right the second time!

Anonymous User

Collision One has repaired my car twice now and they have been great. They work very well with state farm and appear to be one of the few places that run an honest shop. Excellent service.

Cw Robinson

Someone hit my side view mirror without leaving a note. Excellent repair, excellent customer service! Thank you collision one!

Clifton Williams

Awesome nice people. Just add several days to what they quote you on your vehicle being ready.

Ethan

Great work, sent one over and it looks great so Im sending another one.

Ke Mulligan

Locally owned wth world class service & quality!!!

Sarah C. Richardson

Great service, good results