Cool Wave Car Wash

12570 Warwick Blvd, Newport News, VA 23606, USA

Address:	12570 Warwick Blvd, Newport News, VA 23606, USA
Phone:	+1 757-269-0200
Site:	coolwavecarwash.com
Rating:	3.2

Location

Photos 22

Reviews 18

Eric Jackson

After going through the touchless car wash on Warwick I noticed that I still have a lot of bugs on the front of my car, which I paid an additional $3 for the bug removal package. I got out of my car and went to see that ended with my boxing gloves figuratively. Most businesses like this want your money but dont want to do right by you when youre not happy with the service. I was expecting them to tell me that it would not remove all of the bugs or somthing like that. I spoke to a gentleman by the name of Chris. He merely examining my car and explain what the problem may have been. Then he said if you have the time I will send you down the street to our other facility where they have the self serve and the brush automatic car wash. I will make a call and have Devin take care of you. Arrived at the other side and things went much like he said it would. Devin escorted me to the self-serve car wash booth where he personally wash and remove the bugs from my car and then sent me through the automatic brush car wash. All at no extra charge. That is what I called service above and beyond. They still buy your car wash and when it failed to do the job they stepped in and made a right. The facility is clean and well-kept. Ladies and gentlemen if youre looking for a place to get your car wash and have them stand by their work you cannot go wrong with cool tide car wash.

Doug maitland

SHADY OWNER AND MANAGER!!!!!! BEWARE THEY OWN ALL 3 COOL WAVE CAR WASHES 2 in NEWPORT NEWS AND THE ONE I HAD THE PROBLEM WITH. I went threw the touch less wash side and the arm got stuck on my truck and made 2 down to the metal scratches from the metal sprayer on the bed of my truck the bed of my truck is completely original and the way it came from the factory. . Contacted the manager all they did was play games and deny that it caused any damage. I might add that they consider the aftermarket sign as there catch all to release from ALL responcablity even though its nothing aftermarket about it. Its a shame. THIS WAS THE POQUSON COOL WAVE CAR WASH. Will not be using any of the cool wave car washes from this point on and will be letting everyone I know about what happened and how shady they were and the lack of being a decent company with a little integrity and doing the right thing instead of basically saying to bad about your truck.

Amanda Wayno

When I pulled up to the machine to purchase a wash it gave me the option of rain x package. I picked that one. It was the most expensive and not worth it. There was no rain x applied to my car. If you are just looking for a cheap wash then pick the cheapest and move on. I do not highly recommend the more expensive ones as they dont do any more then the cheaper ones.

Adam Rainwater

Decent well kept car wash. Takes cash and even plastic at the DIY bays too so you dont have to worry about grabbing cash for change. Change machine was out of order last time I was there anyway. Touchless wash sounds brutal from inside the vehicle, but does a nice job. Carpet shampooer had poor suction...dont bother with it. - 4 out of 5 stars for that.

Daniel Wiese

Only been here a few times but have had issues more than once. The token machine has been broken a couple of times, one of the vacuums had almost no suction, the brush is usually a waste of money. Doesnt seem well managed. There are plenty of places Id rather spend money than here.

Lydia Craft

If I could give zero stars I woulf. Total rip off. Jets sucked, most clogged, dryer didnt work at all, had to go immediately to a real car wash to get the residue off my car. Dont waste your money

Charles Latimore

Clean car wash and all the hoses work. Nobody rwally plays loud music there. The hood is right behind it though so no need to linger when it gets dark but the have plenty of bright lights.

Joshua Oman

Paid $17 and my car was just as dirty if not worse. I had some sort of film left all over my car. I will never go back and make sure to tell everyone I know not to go.

Drew Hartsock

Water jets got stuck. Covered my car in soap. No attendant on duty. Called and got a voicemail. Waste of time and money.

Will brannock

2 Laser washes and multiple self -wash bays at the facility. Definitely better than dangerous soft touch car washes.

Clifton Lorzier

Car did not get cleaned at all. This place disappointed I really want 12 out of my 14 bucks back.

Gregory Woodland

Touch less auto wash nozzles doesnt spread out and only hit certain spots and misses others.

Lemont Richardson

Good carwash. Drive thru wash available with touchless option.

Sherrie Hannah

Nice place but the lines are long