US Post Office
| Address: | 10449 White Granite Dr, Oakton, VA 22124, USA |
| Phone: | +1 703-218-0731 |
| Site: | tools.usps.com |
| Rating: | 2.1 |
| Working: | 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–5PM 9AM–1:30PM Closed |
Location
Photos 1
Reviews 11
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D ALLERTON
Lived at the same address in Oakton for several years and had many experiences with mis-delivered mail, damage packages, and mis-handled packages, etc. Almost always its the same carrier. You can walk in the post office to complain and when they ask you who you are talking about you can just say, "you know who Im talking about,," and sheepishly they admit that they do. What Does that tell you? Ive been to other local post office branches where everyone was so friendly and helpful, and they also knew about this carrier and the many issues with the Oakton branch. Often I receive tracking information that says my package was delivered to my mailbox only to discover that it has NOT been delivered. Sometimes it may show up in the next day or two or at other times Ive had to retrieve it from the actual post office myself. He/they have left packages sitting at my door in the rain with no plastic bag covering them for protection that other carriers commonly use. When presented with boxes that have been soaking wet, boxes that I literally had to drain the water out of before I could bring them in the house, the manager of the Oakton branch actually told me, "they arent allowed to use plastic bags" to protect the packages that are delivered when it may be raining outside; however, in speaking to other carriers in other branches , they say these are made available to them to use at their discretion. This particular carrier at the Oakton branch has literally been fired 3 times and each time, through the union, has gotten his job back. Ridiculous and absurd. Ultimately, the Oakton managers best solution was to tell me that hell retire one day. What kind of service is that?
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Byoung Oh
Lost my package 2 times. I called and I was told they will talk to the carrier then call me back. They never did. When I called back, I was told the carrier said it was delivered to the front door. I was home all day on delivery date, but the carrier was never at front door. Post office is just telling me there is not a thing they can do and will not do anything. Also, often the tracking shows package as delivered hours before the carrier actually deliver. I suspect the carrier is scanning all of the package they have at post office as delivered before coming to the neighbor. This is very bad practice.
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Raymond Hardman
The general helpline here is pretty bad, so I have to dock a star. They dont really convey that they care. The delivery people are pretty great, at least ours is. Only problem is the USPS main pickup scheduling system doesnt always send the information all the way to the driver. You can have something sitting for a week to get picked up. USPS has technical problems. Have a backup plan.
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Jessie DeStefano
Would give them zero stars if I could. Constantly lose my packages, deliver them to the wrong house, my mail is always at my neighbors and when you call them they blame it on you! Wish there was a way to change my post office.
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Pegeman 1
Some of the staff should be moved around because they are rude and bully the customers. The lady at the passport window complains about the customers to other customers and is trying so hard not to be rude.
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Helen Abed
If you every have a problem here go directly to the consumer affairs office at the Merrifield branch. If you try to resolve it here you are just going to waste your time!
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denise joseph
This post office is known to mark packages as delivered when they are not. I usually have to file a claim with the main office to locate my parcels.
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HoJoon Won
Worst service. Promised to call me back but never called me back.and still didnt deliver my stuff cause the guy is off which makes no sense
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Craig Verebely
Have you ever seen Zootopia? Do you know the sloth scene? Well that sloth works here in real life, wears glasses...
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Elvish Mouse
Helped me out really quickly and nicely when I made a colossal postage mistake in the Christmas season. Yay!
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Moving Moment Makers
Dont go there, the place is wrong.