Public Storage

3010 S Crater Rd, Petersburg, VA 23805, USA

Address:	3010 S Crater Rd, Petersburg, VA 23805, USA
Phone:	+1 804-518-8943
Site:	publicstorage.com
Rating:	4.9
Working:	9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–6PM 9:30AM–5PM 9:30AM–5PM

Location

Photos 11

Reviews 5

Samantha Schmied

I have been going back and forth on whether I wanted to write a review or not because I do not want this company to think The property manager here or anyone else working here is the reason for my review, but I feel I need to warn others of this company. If you are not willing to gamble with your money do not do business at any Public Storage. I have friends and family who have stored here and half have had no problems while the other half had nothing but problems. If you go on any website but this one, you will see what people truly think of Public Storage. Tori herself was an outstanding above 5 star performance and she alone is the only reason I gave more than one star. The company itself is BELOW 1 star. I hope the company reads their reviews because I have something to say. The young lady who I dealt with (Tori) does not need to be working for this company. I hope an honorable company somehow sees her worth and snatches her up. I can only imagine how many unhappy customers the workers here deal with because of corporate and upper management. Shame on Public Storage for caring so little for the people who are the reason for their paycheck. I told the property manager I would be giving a 5 star review and I feel I am honoring that in my actual comment, but I cannot give the company itself that honor. Please truly think and read before signing any contract and ask as many questions as possible upfront. As I said before, go to any other website and you can see true experiences at many Public Storages and most are one star. I feel like the only reason there are almost 5 stars on here are because they probably delete negative ones or they solely rely on workers to bring in good ones.

Bonnie Chappell

Brian, is awesome!!! He reminds me of Moses, in the Holy Bible. His speech does not peak until that big smile spreads across his face and he then can explain, direct and lead with ease. Brian has a great big heart and that is what we need today in this hectic fast paced world. I need customer service that is genuine and trusty worthy. I can depend on a man that works hard to help his customers and make them feel at ease. I have observed every time, I visit the the Petersburg location, how other customers are responding positively towards Brian and he in turn responds respectfully and with care towards them. Within the five minutes or so, Brian is on point with the transactions, yet his added touch of friendiness makes the experience a great one. Brian, we appreciate you greatly and keep up the great work!!! God Bless You, Brian! Respectfully, The Chappell Family I have been coming into the Petersburg location for sometime now and I find myself a little disappointed when he is not there. My husband and I agree that Brian has set a bench mark at that location and his presence is sorely missed when he is not present. Brians character is woven with many strands of lifes experiences and he is an over comer. When the management takes a close look at Brian for all that he is, they have to agree and appreciate, the "gem" they have hired, as do I and the majority of the customers. I could pay my bill on line, yet, I look forward to going in and paying in person. We are certainly not all alike, yet we all desire respect and appreciation. So, when I leave the location I carry with me the wonderful experience of being in the presence of a gentle giant.

Remus Smith

My experience here today was outstanding. The young lady who took care of me today should win an award. With a bright smile and bright attitude such as hers, Im not surprised to see many great reviews about her on here. Tori listened to every single one of my needs and offered a solution to them all in one visit. I was not expecting in the least to walk out with everything solved. I never take the time to write reviews unless I was given poor service but this is a unique experience I am happy I was able to experience. These people arent kidding when they say this girl knows her stuff and has a one of a kind passion for not only her career but seemingly life in general. Very huge thumbs up to Tori as I am sure she does not realize how much of an impact her attitude and willingness to go above and beyond has on people... Self drive and self motivation are key in work environments especially in management, and I believe she not only has high amounts of both but it seems so effortless that I never once felt like she was putting on a front to sell me out. To sum up what Im trying to say, I am overly impressed with the kindness I received today and the confidence with which Tori spoke. She knew exactly what needed to be done and made sure everything was done correctly before I left.

tyrone brown

I was in today with my step dad. Even though I wasnt the one getting the storage, I just had to say the girl Tori who works there gave outstanding service. My dad vacated his storage a little over a week ago and came back because the plans for his house didnt work out. Tori was able to give him a promotion even though he was willing to pay full price plus get him another indoor unit like he had before. The light went out in the unit and she didnt even have to be asked to have it fixed, she immediately went and got us a new lightbulb. She not only is very high spirited but also has a kindness and appreciation for other people that you only ever see in movies. She is very knowledgable and actually listens and waits for you to finish talking before she offers a solution or answer. Its one thing to be impressed with a facility and prices, but its rare to also be impressed with how kind and helpful workers are. This is something I see in Tori and I hope she stays here for a long time because she is a diamond in the rough compared to any other business Ive been to, including customer services. Overall I am very impressed with how business is conducted here and how willing Tori was to go above and beyond for us without having to be asked.

ZoruaNobodyNightmare

I am brand new to renting and public storage. Tonya made my first experience quick, painless, easy, and excellent! She was spot on with everything, giving me every bit of information I needed and kindly answering all my questions. I was nervous because with a lot of customer service, people dont have patience, will get frustrated with you, and make you feel like youre slow when youre just getting the hang of things. Tonya did none of those. Tonya gladly went out of her way and actually walked me to my unit TWICE to make sure I remembered exactly where I was at. Shes extremely informative, friendly, and all around a warm and inviting person to work with. Tonya Will help you, and shell make sure youve got it. While Im hoping I wont need my unit for too long, I am 100% satisfied with the service and happy I met Tonya as well! This is the very kind of service that I want to give to each and every one of my customers I serve!!! Thank You!