ALLEN TIRE

6849 Forest Hill Ave, Richmond, VA 23225, USA

Address:	6849 Forest Hill Ave, Richmond, VA 23225, USA
Phone:	+1 804-330-8744
Site:	allentireva.com
Rating:	3.7
Working:	7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–6PM 7AM–3PM Closed

Location

Photos 9

Reviews 6

Kevin Smith

When I had a friend and a cousin both working here, I got the gold treatment. Theyre gone. It looks like the good reviews disappear along with my kin. I am not surprised at all. I should have left when the manager said to the mechanic to make sure to rip me off, he phrased it more delicately though. Still, thats insulting enough. Then I get conned into getting new brakes, the implication being a car that failed its safety test. I was shown a set of brake calipers worn to the metal, almost, as bait. They made the mistake of giving me my old pads back. Halfway worn brake pads that theyd replaced at a cost 4x the estimate I was given and which appeared binding, til I reread the legalese. After picking my pocket, I was curious if theyd hand torqued the lug nuts to factory spec. If I wound up with wobbly rotors in a month itd be because the lug nuts were so badly tightened that at least one could have come off on the highway. Thats a catastrophe. Thankfully my friend the mechanic was able to undo the damage. Every other Allen Tire is just as sketchy. If I had a lift in my garage, the bill wouldve been a fraction of the nearly $1,000 they disappeared from my credit line. Running a business so greasily is unacceptable. I am going to the BBC, since theres no one else to complain to with any teeth. So dont waste your time here. Youre probably better off not maintaining your vehicle than letting the grease monkeys here destroy something essential. If they dont want to be judged by their actions, then they need to start acting like the rest of the screwups could pretend that charging hidden fees and acting like a gypsy from South Carolina come to quote pave your driveway unquote. If I had my druthers I wouldve turned around and demanded my old pads be replaced, put the actual brakes I drove on in place, and discard the used calipers. The ones I used for 30 minutes, and the con game tool. For the usurious prices, Im going to the dealership, and I know their wifi works. Save yourself the nightmare, find someone, anyone else to work on your car.

Barbara Paul

If I could give them anything less, I would. This place is an absolute joke and definitely the type of shop to try and take advantage of people who do not APPEAR to know much about vehicles. Initially I failed an inspection, when they asked if I wanted them to fix the issues at their shop I told them "No, my boyfriend knows how to fix these things," their whole attitude seemed to change. My boyfriend fixed the issues listed, and I purchased four new tires from another shop. When I returned for a reinspection they failed me a second time and they said it was for tires! I told them there is a recipt in the glove box for four brand new tires, they quickly went on to tell me other things wrong with the vehicle. When all was said and done they wanted 700$ for something that would cost 60$ and about three hours to fix. When I picked my vehicle up after the second rejection I brought me boyfriend with me (who was a mechanic when he was younger, now working to be a psychiatrist.). My boyfriend asked them to show him exactly what was wrong and argued with the mechanics that they were wrongfully failing my car. I told my boyfriend to let it go, we could take the car elsewhere and have it rightfully passed. The mechanics in the bay area were actually POINTING and LAUGHING at us! The lack of professionalism at this place is astounding. I have never been treated so poorly, nor have I had someone actually point and laugh like they were doing. I wouldnt even recommend this shop to someone I hate.

Rebecca Adams

The staff is very friendly and helpful, they were able to schedule an appointment for the next day with piratically no notice. Unfortunately, thats where the good ends. They inspected my car and changed the oil. I was a bit nervous that someone other than the dealership was tinkering with my car, but because Pearson Honda moved so far away, I opted for convenience. After inspecting my car, they informed me that my tires barely passed and that they should be replaced as soon as possible. I told them that Id hold off, thinking I would go to Costco to get better prices. Fast forward a few days, my check engine light came on (unrelated to Allen Tire). This time I decided to make the trip out to Midlothian to visit Pearson Honda. They found that all except my oil levels were low (Allen said that they "topped off" all of my fluids), and when I mentioned the tires, they were perplexed. They told me that the tread on the front was a bit lower than the back, but both were in very good condition, and simply recommended a rotation. I asked that another technician look at the tires, and he said the same thing as the first. Ive been coming to Pearson for 5 years and have never gotten bad service or advice from them. At least in my case, it seems like Allen Tire tried to pull a fast one on me to sell a few more tires. Buyer beware!!

Claire S.

Go here if you want to find a truly honest mechanic. While I was getting an oil change at Firestone on Broad Street, Firestone notified me that I had a "giant nail" in my tire, and that it was unpatchable, and they began quoting me for new tires. I was not ready to buy new tires at that moment, so I risked driving the short distance home and my tire did not deflate at all. Later, I went to Allen Tire because of the good reviews and better prices, and I asked if they could take a look at it, patch it if possible, and if not I would get a new tire. The guy dropped what he was doing and went to look at it and pulled the "nail" out with a wrench. It was a small piece of metal, and was not even causing a leak. He tested the tire and found it to be perfectly fine, and said I was good to go free of charge. Glad to know I found Allen Tire and didnt buy from Firestone! Ill definitely be going back.

Geoff Stone

Picked up an unexpected bolt (yes, a bolt) in a tire and the fine folks at Allen were on the task. Called and was able to come in without an appointment. Not only did they repair the tire -- a run-flat tire which can require special care to fix -- the shop owner, Billy, came out and took the time to fully show how the repair process was done. His detail and assurance spoke of a level of service that one seldom finds these days. Billy told me that Allen Tire was a family-owned business -- and it shows! Stellar service. Excellent people. And they treated me like Id been a customer for life... which I will be for now. I like to "keep it in the neighborhood," and its great to know that Allen Tire is truly close to home. Cheers to all at Allen!

Paul King

They got the job done quickly, but I had to pay for it. I knew exactly what the broken part was, so I hoped they could simply swap it with a new part. The part they used was $70 more expensive than the same part at Advanced Auto, which is only yards away. They also charged me an additional $20 more than they quoted me for the part over the phone. They also charged me $35 to diagnose the problem, which they already knew because I told them. Add an additional $25 for "miscellaneous shop supplies." I have no problem with making a good profit. Its the deception, huge part markup, unnecessary diagnosis charge, and vague miscellaneous charge that get me. Id just appreciate an honest and straightforward job.