James River Air Conditioning Co.

Reviews 3

LO

Lori Blewitt

We needed a new heat pump several years ago. We decided on James River based on their reputation along with pricing and their 10 year warranty. Our semi-annual inspection came due recently and their technician informed us that we would need a new evaporator coil. He said the coil was covered under our warranty but that he would need to order the part and James River would notify us when the part was in to schedule a time to complete the install. This was all accomplished quickly as promised and in a professional manner. A few weeks later our heat pump would not come on at all. We called James River. I was informed at the time of my call that there might be a service charge. I told their scheduler that would be fine. They sent out another technician the very same day. It appeared the system was not draining correctly. The technician repaired it quickly. He said their would be a charge of $200 for that days service. I brought it to his attention that a technician had just been out a few weeks ago to replace the evaporator coil. I asked, wouldnt this service be covered under our warranty as well as what had been just been seviced/completed from our semi-annual checkup? He called his manager and agreed, yes, I would not be charged for this service call. He also mentioned that he had not seen a new evaporator coil. As I relayed our conversation to my husband and what had transpired we both said, isnt that strange that the second technicaiton did not see the new evaporator coil. I finally decided to call and speak to the service manager, Tom Pugh, who made it very clear that he wanted to get to the bottom of our concerns that the new coil had not actually been installed. I spoke to Mr Pugh late in the work day around 3 p.m. He had one of his field supervisors at my home the following morning at 7:30 a.m. It was quickly discovered that the installer of the evaporator coil had gone ahead and used the original piece of metal (I am not sure what it is called but it looked like just a shield of some kind) and the second technician would have only been able to see this old piece of metal unless he had dis-assembled the entire unit, he wouldnt have seen the new coil. At the end of the day, the new coil was actually installed, all of our worries were for naught. Mr. Pugh made it very clear to me when I originally called James River with my concern that James River strives to have the best customer service and exempalry business ethic. Their actions and performance proved his statement. I am very thankful we are a customer of James River. I would most definately refer our family and friends in the future to them and in fact, already have over the past few years.

A

A Li

"I called James River Heating and Air because my normal HVAC guy wasnt available. They were able to send a technician out that day, which I really appreciated. It was more expensive than I am used to, but I appreciated the quick turn-around time. The technician that came out was friendly and we both thought he fixed the problem, however, the AC stopped working a few hours later. I was really frustrated and we contacted James River Heating and Air via email- as it was after hours. Brett, the field supervisor, called me the next morning and offered to come out any time that was convenient for me. He went above and beyond in his analysis and correction of the problem. Brett was also very thorough in his explanation of the problem and recommendations for future improvements. Overall, I am very pleased with the outcome and will call James River Heat and Air in the future. I really appreciate that they came back out and fixed the problem quickly, listened to my issues, and didnt charge me for the return visit. I would give them 4.5 stars out of 5. When I have issues in the future, Ill ask for Brett!​" ****** The above is my Wifes review, below is my experience **** My initial experience with them was OK. I had a different rental, and the heat wasnt working. The first tech, showed up and cleaned a sensor, then left, charged me a lot. Didnt fix the problem. The second tech was nice, and took more time analyzing the situation, and we isolated the problem... I went with another company to fix it, due to the expense of the repair. A few years later (now) When I heard about my wife made an appointment with JRA, I tried to dissuade her into doing it, because of my experience. She went ahead and booked them. The first tech looked at the AC freezing problem, and made recommendations, however didnt solve the problem. When the tenant called us the next day, I quickly complained to JRA, and the supervisors made sure he made things right. I was very, very impressed. The supervisor went ABOVE and BEYOND, what was necessary to fix the problem, and explain what he did, and made recommendations for the future. And its been a week, and no problems. So before I would have left 2 stars, but now its 4. So thank you for your service "Brett" its good employees like you, and the experiences you create that make a company great or not.

JI

Jim Cercone

11-9-16 Was visited today by Harleighh Bently from James River Air Conditioning, for our regular service check. Harrleigh called us and let us know that she was on her way and would be here shortly. When Harleigh arrived she introduced herself and explained what she would be looking at today. upon completion of the air handler unit she proceeded to the heat pump where she inspected and cleaned the unit. I feel that Harleigh did a very good and complete inspection and cleaning on both the air handler and the heat pump. Jim Cercone . igh arrived on time and introduced herself and let me know what she would be looking at today. Work on the air handler was complete in approx..20 minutes, she then went to the heat pump and did more checks and cleaning. which was completed in approx. 15 minutes. I found that Harleigh was

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