Paul Saunders Roofing Co

1803 W Marshall St, Richmond, VA 23220, USA

Address:	1803 W Marshall St, Richmond, VA 23220, USA
Phone:	+1 804-353-9919
Site:	saundersroofing.com
Rating:	3.7
Working:	8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM 8:30AM–5PM Closed Closed

Location

Photos 25

Reviews 6

Vanya Wright

** Update: After hiring an engineer to diagnose the problem, the problem is that Saunders completely screwed up my built-in gutter, pitching it toward the house in such a way that it created a spout to direct the entire run-off from my roof against the brick wall of my house. Since brick is porous, he water all ended up INSIDE my house, running down my walls. They already knew that hey had screwed up my gutter since, in a hard enough rain, the water would over-shoot this Spout and hit my neighbors house like a fire hose (not exaggerating). This is not a problem I had before they rebuilt the gutter. Saunders still completely refuses to take any responsibility. I paid another company to fix the gutter and further waterproof my roof parapets, all with $$ out of my own pocket. Everything now works great. Bottom line is: Saunders screws up jobs, then lies about problems and ultimately completely refuses to fix its own mistakes. You are warned. ** I hired them last year to install a new TPO roof, including replacing rotten wood on the roof decking and integral gutter. After calling them back several times last year due to obvious problems, I have just discovered a doozy of a hidden problem: the roof has been leaking *badly* into my walls for the past year. Looking at the roof over the leak, there are a million seams in the TPO, so of course it is leaking. Water is running down the inside of my walls, and the mold is growing so thick on the brick itself that it is making us sick even after tearing out all of the drywall and insulation. This company did such a bad job that even with numerous call-backs, they didnt even discover that their roof cant shed water. I dont know if this job is fixable without tearing out a bunch of the old work and completely re-doing it, it is that bad. Do yourself a favor and find someone else for roof work. Or just buy a tarp. UPDATE: Saunders, like they did with every other screw up on this job, refuses to take any responsibility for their bad work. Their warranty isnt worth a thing.

Jarrod

I cannot be more happy with this company and our experience with them putting on our new roof. Backstory: The past homeowners had a roof put on as cheaply as possible and we kept getting leaks and having issues and decided, after having a few companies look at it, that we should move forward with a new roof instead of fixing all these issues as they kept popping up. A new roof is not often thought of ( at least by me) as a focal point of a house, but in our case that was definitely the end result. We decided to replace our weathered standard shingle roof with a composite slate; that change, along with the copper accents Saunders Roofing used--- our roof became a work of art! Our property sits back, adjacent to a communal park area, and we have already had three groups of neighbors rave about the roof. Who would have thought that the neighborhood would have even noticed a new roof, let alone stop my wife and I to offer up accolades! Not having leaks anymore is obviously great, but putting on something that enhances your home is spectacular! The crew finished the work in a timely manner and cleaned up every evening. Watching them work solidified why so many people choose this company over others--these guys are professionals that have mastered their craft, they are not a company that does 100 different home-improvement things--they are solely expert roofers. Our rose bushes were left unscathed and when they finished the job the only thing they left was an amazing roof---FANTASTIC!

Deborah Dugger

We have several issues issues with our slate roof. We received an estimate and it was more than we wanted to pay. HOWEVER, I asked what needed to be done immediately and what could wait and they went line by line with each item, so that I could make an informed choice. I had them complete the most critical and will have them back as we can afford it for the other items. Our house is a 1935 home with a slate roof, so the issues came with the house and are not under insurance. They were professional and took care of everything exactly as they said they would. They cam recommended to me from a friend who works at Lowes and knows them by reputation.

Kristina Meyer

They were prompt with getting me a quote on fixing a leak, tarring the ridge of my slate roof, installing new snow stops, and adding a new gutter system. Price was very competitive, and they were able to get me on their schedule quickly. The workers were awesome--- friendly, clean, and professional. I have a ton of landscaping in the way, and they took the time to sidestep all of my fussy planting despite all of the roof work needed. Weve had a lot of rain this past week, and everything is working wonderfully! No leaks!

Marie Caiazzo Clarke

I was so impressed with these guys… Great service delivery and they did everything I requested. Its so refreshing to have home repair folks that come when they say they will come and do things the right way! Really nice guys… I highly recommend!

Bladen Finch

Followed up on an estimate with questions and, frankly, wasnt impressed with the responses or attitude.