Maaco Collision Repair & Auto Painting

1711 Williamson Rd NE, Roanoke, VA 24012, USA

Address:	1711 Williamson Rd NE, Roanoke, VA 24012, USA
Phone:	+1 540-339-6324
Rating:	3.5
Working:	8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM 8AM–5:30PM Closed Closed

Location

Photos 100

Reviews 9

Devin Brizendine

Do not go here!!!! I can not add enough apostrophes! We brought our vehicle in for a dent in the drivers side door and they blended the body work into the entire side of the car. The paint job was ill prepped and rushed. There was orange peel along the entire drivers side of the car, The clear coat was incomplete and flaked once we got it. There were 263 found errors including 8 pieces of dirt under the paint, 2 pieces of hair/lint, Paint on the rear side of the mirror, paint on/in the keyhole and 251 "fish eyes" where the clear coat was bubbled from poor prep work. They openly admitted to painting in a dirty environment and told us that our expectations were unreasonable and impossible to fulfill. They were also disrespectful to my wife and told her to shut her mouth if we wanted any type of compensation. When confronted about corporate policy and non compliance due to the amount of errors found, they were unable to provide any documentation of store policy that is supposed to be located in each MAACO stores policy binders. After reporting them to corporate, they offered us a full refund which was very credible to them. That refund later turned into an in shop warranty repair that was fixed by the MAACO in blacksburg who is truly amazing. If you made it to the end of this review then you obviously do you research. Trust the apostrophes, DO NOT GO HERE!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!!! It could have been a 1 time bad experience, that was just our case. However; I would like to note that even though the work was bad, lengthy/incomplete and unprofessional, The store owner did honor his word by paying for the other MAACO to repair the car which shows great ownership mentality, and for that I am extremely grateful.

Google User

This so-called professional shop is a JOKE! Left car for 7 days, was told would be ready on 7th day, then got a call to give them another day - this was not an all over paint either, this was a touch up! Then when I get to the shop to get the car, there is clumps and drips of dried paint where they didnt spray right and just let it run! When I pointed it out, they tried making excuses. Then when I told them the work was unacceptable and they would have to fix it, I was told I would have to leave the car ANOTHER WEEK! When I complained to the office manager, the excuse she gave was there are other vehicles that are scheduled... Well, mine should have been pushed to the front of the line because had the job been done right the first time, I wouldnt be inconvenienced to be without a car for another week! NEVER EVER EVER waste your time or money on these Cracker Jack wanna be so called professionals!

Khanh Ha

Got my car done here and everything was poor. Brought my car in on a Thursday and was scheduled to be finished on a Monday and I did not get the car until the following Friday evening. One of the guy was quite rude about it when I calmly ask about why it was taking so long, I think his name was Robert. David was a lot more polite about explaining why there was a delay. Paint job wasnt great.. a solid 5 from scale of 1-10. My bumper has a piece of lint under the clear coat. My trim wasnt completely painted and it didnt look like they spent a lot of time covering up my car. They also damage my paint in other areas of the car. All in all, I wouldnt recommend this place. Service is poor, paint job is poor, and timing is poor. The money that Ive spent on rental car for the extra 4 days is enough for a much better shop.

Logan McMullen

I took my car to get the headlights reconditioned, I made an appointment on Friday and they told me to bring it by between noon and 4. So I dropped my car off at 12:15 pm and I asked her how long it would be, she said "it wont take long at all." I should have been suspicious when she didnt give me a specific time. I waited 4.5 hours for a phone to let me know that my car was ready to be picked up. The woman that did the headlights did a mediocre job. I could tell that she rushed through it. There was a lot of white residue in the seams where the headlight inserts into the car and white streaks down the sides where I guess she tried to rinse it off. $35 for something so simple, I expected more. I wouldnt trust them with a more complex job. Wish I would have read these reviews before I took my car.

Zach Winston

I brought my 2002 Lexus IS300 to maaco on May 2nd after I accidentally hit a poll with the front right of my car resulting in a broken bumper, dented and severely scratched fender, slight bend in the hood and a broken head light. I believe Rob is the guy who gave me an estimate, he was nice and seemed to be vary knowledgeable about what needed to be done, and the price he gave me was vary fare compared to two other shops I went to. I decided to go with maaco, they promised a 5-7 day turn around, I was called on the 6th day and told that my car would be ready for pickup by 3pm. I showed up at 4 to get my car, and wow am I impressed, it looks like nothing was ever damaged and the color match was spot on. To say the least I am vary happy with maacos customer service, and will recommend to others!

Robert Wenger

Was told to drop off the vehicle on the 16th and was told that the work would be done on the 29th so i called on the 28th to get the details on when to pick it up and instead was told that the work had not even started yet and that it would be at least another week. All the while i am paying for a rental. I filed a complaint with the corporate office and they stated that they would get in touch with the owner and get back to me in 48 hours. About 30 minutes later i received a call from the owner stating that he was upset that i called corporate on him that i needed to pick up my vehicle and that he would not be doing any work on it.

AlphabetRFD

I just had my two tone F150 painted at the Williamson Rd location. Dave and the crew were awesome to work with. My truck came to them with dents, rock chips, and a ton of clear coat flaking. The price was very reasonable and the finished product was incredible and worth every dollar . Even the pin striping down the paint transitions is factory. I would recommend this shop to anyone looking to freshen up an older vehicle.

Sean Nickens

I had my Volvo 940 repainted in 2014, picked a finish with 2 clear coats. Not only was the color a perfect match (burgundy metallic), the job was flawless and they threw in the pin stripes for free. Two years later the paint still looks impeccable, no chipping or flaking anywhere. The job wasnt cheap but you get what you pay for, great job guys!!

Larry Fitzgerald

My older Lexus had a lot of front end highway paint damage, hood and front bumper needed to be repainted so I can ready the car for sale. Maaco was substantially less costly, and they exceeded my expectations! I am verry pleased with paint work and their employees were friendly and easy to work with.